Projects & Processes Flashcards
What are the four layers of process definition
- The steps
- Processing TIme
- Interdependencies
- Resources and Assignment
What are the process components
- Inputs
- Outputs
- Tasks
- Decisions
Who are process owners
The people with the power to approve changes
What phase of DMAIC is the SIPOC diagram found?
Define phase
What is a SIPOC diagram/what does it stand for
SIPOC stands for suppliers, inputs, process, outputs, and customers, some have requirements at the tend. This is a diagram to understand processes and how it relates to customers and other groups.
What is a CTQ?
Critical to Quality Characteristics
What do we convert from, to get CTQ?
convert from VOC (voice of customer)
What is the process going from a customer need to a specific CTQ requirement
CTQ Tree - a branching tree that starts broad then breaks down into specifics.
What does COPQ stand for
Cost of poor quality
What is the equation for COPQ
External failure costs + internal failure costs
What does COQ stand for
Cost of quality
What is the equation for COQ
COQ = CoPQ + Prevention Costs + Appraisal costs
What are the team member roles
Project Sponsor
Six sigma expert
Project champion
Process Owners
Scribes
Team Members
