Project Work

Question 1

What are the five stages of project development?

Answer 1

Understanding the problemMaking decisions
Designing solutions
Implementing
Testing, Evaluating & Maintaining

Question 2

What are the four considerations a Feasibility Study cover?

Answer 2

FinancialTechnical
Schedule
Organisational or Operational

Question 3

A participant who co-ordinates the entire project, liaises with users and management, and is responsible for the overall implementation of the project?

Answer 3

Project manager

Question 4

What is a Prototype?

Answer 4

Is a working model of the system for evaluation and understanding of how the new system will most likely work.

Question 5

A diagram that shows tasks with their start and completion date?

Answer 5

Gantt Chart

Question 6

What are the four conversion methods?

Answer 6

DirectParallel
Phased
Pilot

Question 7

List the two types of listening techniques when communicating?

Answer 7

Active listening and conflict listening.

Question 8

The symbol used as a process for both context and data-flow diagrams.

Answer 8

A circle

Question 9

Describe a Decision Tree

Answer 9

Represents all possible combinations of decisions and their resulting actions in the form of a tree branching out to the right.

Question 10

Contains a comprehensive description of each field in a database.

Answer 10

Data Dictionary

Question 11

A process that checks the solution to ensure that it works

Answer 11

Testing

Question 12

Modification of the system by making minor improvements

Answer 12

Maintenance

Question 13

What is an operation manual?

Answer 13

It details procedures participants should follow when using a new system.

Question 14

At the beginning of any project, what must be developed.

This can be regarded as a blueprint for how the project will be carried out.

Answer 14

Project Plan or Project Management Plan

Question 15

A person who performs the analysis to decide whether a new or updated system will solve the problem.

Answer 15

Systems Analyst

Question 16

Responsible for the technical design of the software and writing of programs.

Answer 16

Computer Programmer

Question 17

Interacts with the system in order to supply or retrieve processed data from it.

Answer 17

Participant

Question 18

People who assist participants of a system on an as-needed basis.

Answer 18

Technical Support Staff

Question 19

The role of this person is to input data into the system

Answer 19

Data Entry Operator

Question 20

What is the role of a Chief Executive Officer (CEO)?

Answer 20

A CEO is the person in charge of the organisation which runs the system. They have the ultimate responsibility for everything that happens within the organisation.

Question 21

What does a Database Administrator do?

Answer 21

This person designs and maintains a database system. The role may include capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery.

Question 22

Describe Negotiation Skills

Answer 22

Involves techniques for discussion and bargaining in order to achieve agreement between parties. A major part of negotiation skills is to understand the point of view of the other party, yet not completely concede your own position. A successful negotiator will generally achieve consensus of both parties around a middle ground.

Question 23

Once the feasibility study is completed, a short report is produced on potential solutions.

What are the three recommendations the solution can offer?

Answer 23

No change to existing systemReplace the existing system

Investigate further or other possible solutions

Question 24

Involves the immediate change to the new system on a chosen date.

Answer 24

Direct Conversion

Question 25

Involves the old and new systems both working together at the same time.

Answer 25

Parallel Conversion

Question 26

Involves the gradual implementation of the new system.

Answer 26

Phased Conversion

Question 27

Involves trialing the new system in a small portion of the organisation.

Answer 27

Pilot Conversion

Question 28

Describe the Testing stage.

Answer 28

Testing is the process of checking the solution to ensures that it works.

Testing is constantly carried out throughout the system development cycle.

Question 29

Describe what happens in Evaluation

Answer 29

Evaluation is where the participants monitor the performance of the system and take note of any inconsistency in the operation of the system, or where things aren’t working the way they are supposed to.

Question 30

Describe Conflict Listening

Answer 30

Method of resolving arguments and disputes by using the processes of negotiation, active listening and mediation.
It encourages the conflicting parties to find common ground and agree to compromise rather than maintaining unworkable positions

Question 31

Describe Active Listening

Answer 31

Participating actively in the communication process by encouraging the speaker to state their point of view.

The listener supports the speaker by restating and summarising the speaker?s point of view and by asking open-ended questions which are designed to gain further detail from the speaker.