Project Stakeholder Management Terms

Question 1

Interactive communications

Answer 1

This type of communication means that information is happening among stakeholders, like in a forum. Examples of interactive communications are meetings, videoconferences, phone calls, and ad-hoc conversations. Interactive communications means that the participants are actively communicating with one another.

Question 2

Brain writing

Answer 2

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

Question 3

Key stakeholder

Answer 3

Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.

Question 4

Leading stakeholder status

Answer 4

Part of stakeholder analysis classification. A
leading stakeholder is aware of your project, they want your project to be successful, and the
stakeholder is working to make certain the
project is a success.

Question 5

Negative stakeholder

Answer 5

A stakeholder who does not want the project to
exist and is opposed to the project.

Question 6

Neutral stakeholder

Answer 6

Part of stakeholder analysis classification. A
neutral stakeholder is aware of your project and
is not concerned if the project succeeds or fails.

Question 7

Positive stakeholder

Answer 7

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Question 8

Profile analysis meeting

Answer 8

This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

Question 9

Pull communications

Answer 9

“This type of communication pulls information
from a central repository. Pull communications
allow stakeholders to retrieve information from a
central source as needed.”

Question 10

Push communications

Answer 10

This type of communication happens when the
sender pushes the same message to multiple
people. Good examples of push communications
are broadcast text messages, faxes, press
releases, and group e-mails.

Question 11

Reporting system

Answer 11

A reporting system is a software program to
store and analyze project data for reporting. A
common reporting system will take project data,
allow the project manager to pass the data
through earned value management, for example,
and then create forecasting reports about the
project costs and schedule.

Question 12

Resistant stakeholder status

Answer 12

Part of stakeholder analysis classification. A resistant stakeholder is aware of your project, but they do not support the changes your project will create.

Question 13

Stakeholder

Answer 13

Anyone who is affected by the existence of the
project or who can affect the project’s existence.
Stakeholders can enter and exit the project as
conditions change within the project.

Question 14

Stakeholder analysis

Answer 14

An activity that ranks stakeholders based on their
influence, interests, and expectations of the
project. Stakeholders are identified and ranked,
and then their needs and expectations are
documented and addressed.

Question 15

Stakeholder classification models

Answer 15

These are charts and diagrams that help the
project manager determine the influence of
stakeholders in relation to their interest in the
project. Common classification models include
the power/interest grid, the power/influence
grid, the influence/impact grid, and the salience
model.

Question 16

Stakeholder engagement

Answer 16

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

Question 17

Stakeholder identification

Answer 17

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Question 18

Stakeholder management

Answer 18

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.

Question 19

Stakeholder engagement plan

Answer 19

The stakeholder engagement plan documents a strategy for managing the engagement of project stakeholders. The stakeholder engagement plan establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

Question 20

Stakeholder engagement planning

Answer 20

The project manager works with the project team and subject matter experts to create a strategy to manage the project stakeholders.

Question 21

Stakeholder register

Answer 21

A documentation of each stakeholder’s contact
information, position, concerns, interests, and
attitude toward the project. The project manager
updates the register as new stakeholders are
identified and when stakeholders leave the
project.

Question 22

Supportive stakeholder status

Answer 22

This is part of stakeholder analysis classification.
A supportive stakeholder is aware of your project
and is supportive and hopeful that the project
will be successful.

Question 23

Unaware stakeholder status

Answer 23

Part of stakeholder analysis classification. An
unaware status means the stakeholder doesn’t
know about the project and the effect the project
may create on the stakeholder.