Project Quality Management Flashcards
Why is prevention preferred over inspection?
The cost of preventing mistakes is generally much less than the cost of correcting mistakes when found by inspection or during usage.
Project Quality Management applies to how many areas? Name them.
The product/service AND the project itself.
What do the initials COQ mean?
Cost of Quality.
Describe the Cost of Quality
COQ includes all costs incurred over the life of the product by investment to prevent quality failures.
What are the two types of Failure costs?
Internal - Found by the project team.
External - Found by the customer.
Both Prevention and Inspection reduce errors.
Prevention keeps errors out of the ?????
Inspection keeps error out of the hands of ?????
Prevention keeps errors out of the process.
Inspection keeps errors out of the hands of customers.
What is Attribute sampling vs Variable sampling?
Attribute sampling gives a result of “conforms” or “does not” conform.
Variable sampling gives a result over a continuous scale that measures conformity.
Tolerances vs Control Limits? Explain.
Tolerances are a range of acceptable results. Perhaps it’s a high vs low download speed for your Internet.
Control limits are boundaries of common variation of a process.
What is difference between Quality and Grade?
My 2003 Lexus, although old, is a high grade product made with high Quality.
The 2 tinny lights I use in my basement for overhead lighting that cost $15 (for two) are of low Grade but High Quality.
Regarding Quality, who said:
“It is not enough that management commit themselves to quality and productivity, they must know what it is they must do.
“Such a responsibility cannot be delegated.”
W. Edwards Deming
What is PDCA ?
Plan Do Check Act
A form of continual improvement
Per PMBOK, who defined PDCA and who modified it?
Shewhart defined it.
Deming modified it.
Per PMBOK, each project is unique. PMs need to adjust Project Quality Management processes accordingly.
What does PMBOK call this “adjustment” process?
Tailoring Considerations
HIPAA (Health Insurance Portability and Accountability Act) has very strict rules for the possible “exposure” of patient data. This certainly is a factor in Google Cloud work.
Obeying HIPAA rules on your project would be what type of “tailoring consideration”?
Standards and regulatory compliance.
What event in Agile allows you to regularly check on the effectiveness of quality?
Retrospectives
What do you call it when you go “above and beyond” what the customer wanted in terms of deliverables?
Gold plating.
Although Shewhart invented the concept, who refined Plan, Do, Act, and Check?
Deming
What does the “Deming cycle” refer to?
Plan, Do, Check, Act
What is Kaizen?
Japanese term for continuous, small improvements to quality. Small contributions over time become significant.
TQM or Total Quality Management was originated by what person?
Feigenbaum
Six Sigma refers to how many errors or less per million?
3.4 errors
What do the initials CMMI stand for?
Capability Maturity Model Integration.
Improve quality within the five stages of an organization.
Deming once said: Quality is XX % management.
85 %
Who originated the “Fitness for Use” concept?
Grade and Quality
Joseph Juran
Crosby is associated with what concept?
Zero Defects
Prevention first, or re-work results.
The Cost of Quality has three types of costs?
What are they? Does P + A + F help?
Prevention costs +
Appraisal costs +
Failure costs
What are the two costs of Conformance?
Does P and A help?
Prevention Costs and
Appraisal Costs
Cost of Nonconformance is…
Failure costs. Internal failure (rework, scrap) and External failure (liabilities, warranty work, lost business).
You plan on implementing a Tool for the Manage Quality process for your project. This “tool” will be a type of chart that measures the relationship between an independent variable and a dependent variable.
This is called what kind of chart?
Scatter chart
