Project Quality Management

Question 1

Why is prevention preferred over inspection?

Answer 1

The cost of preventing mistakes is generally much less than the cost of correcting mistakes when found by inspection or during usage.

Question 2

Project Quality Management applies to how many areas? Name them.

Answer 2

The product/service AND the project itself.

Question 3

What do the initials COQ mean?

Answer 3

Cost of Quality.

Question 4

Describe the Cost of Quality

Answer 4

COQ includes all costs incurred over the life of the product by investment to prevent quality failures.

Question 5

What are the two types of Failure costs?

Answer 5

Internal - Found by the project team.

External - Found by the customer.

Question 6

Both Prevention and Inspection reduce errors.
Prevention keeps errors out of the ?????
Inspection keeps error out of the hands of ?????

Answer 6

Prevention keeps errors out of the process.

Inspection keeps errors out of the hands of customers.

Question 7

What is Attribute sampling vs Variable sampling?

Answer 7

Attribute sampling gives a result of “conforms” or “does not” conform.
Variable sampling gives a result over a continuous scale that measures conformity.

Question 8

Tolerances vs Control Limits? Explain.

Answer 8

Tolerances are a range of acceptable results. Perhaps it’s a high vs low download speed for your Internet.
Control limits are boundaries of common variation of a process.

Question 9

What is difference between Quality and Grade?

Answer 9

My 2003 Lexus, although old, is a high grade product made with high Quality.
The 2 tinny lights I use in my basement for overhead lighting that cost $15 (for two) are of low Grade but High Quality.

Question 10

Regarding Quality, who said:
“It is not enough that management commit themselves to quality and productivity, they must know what it is they must do.
“Such a responsibility cannot be delegated.”

Answer 10

W. Edwards Deming

Question 11

What is PDCA ?

Answer 11

Plan Do Check Act

A form of continual improvement

Question 12

Per PMBOK, who defined PDCA and who modified it?

Answer 12

Shewhart defined it.

Deming modified it.

Question 13

Per PMBOK, each project is unique. PMs need to adjust Project Quality Management processes accordingly.

What does PMBOK call this “adjustment” process?

Answer 13

Tailoring Considerations

Question 14

HIPAA (Health Insurance Portability and Accountability Act) has very strict rules for the possible “exposure” of patient data. This certainly is a factor in Google Cloud work.

Obeying HIPAA rules on your project would be what type of “tailoring consideration”?

Answer 14

Standards and regulatory compliance.

Question 15

What event in Agile allows you to regularly check on the effectiveness of quality?

Answer 15

Retrospectives

Question 16

What do you call it when you go “above and beyond” what the customer wanted in terms of deliverables?

Answer 16

Gold plating.

Question 17

Although Shewhart invented the concept, who refined Plan, Do, Act, and Check?

Answer 17

Deming

Question 18

What does the “Deming cycle” refer to?

Answer 18

Plan, Do, Check, Act

Question 19

What is Kaizen?

Answer 19

Japanese term for continuous, small improvements to quality. Small contributions over time become significant.

Question 20

TQM or Total Quality Management was originated by what person?

Answer 20

Feigenbaum

Question 21

Six Sigma refers to how many errors or less per million?

Answer 21

3.4 errors

Question 22

What do the initials CMMI stand for?

Answer 22

Capability Maturity Model Integration.

Improve quality within the five stages of an organization.

Question 23

Deming once said: Quality is XX % management.

Answer 23

85 %

Question 24

Who originated the “Fitness for Use” concept?

Grade and Quality

Answer 24

Joseph Juran

Question 25

Crosby is associated with what concept?

Answer 25

Zero Defects

Prevention first, or re-work results.

Question 26

The Cost of Quality has three types of costs?

What are they? Does P + A + F help?

Answer 26

Prevention costs +
Appraisal costs +
Failure costs

Question 27

What are the two costs of Conformance?

Does P and A help?

Answer 27

Prevention Costs and

Appraisal Costs

Question 28

Cost of Nonconformance is…

Answer 28

Failure costs.
Internal failure (rework, scrap) and
External failure (liabilities, warranty work, lost business).

Question 29

You plan on implementing a Tool for the Manage Quality process for your project. This “tool” will be a type of chart that measures the relationship between an independent variable and a dependent variable.

This is called what kind of chart?

Answer 29

Scatter chart