Progressive

Question 1

Manager: “We have experienced a 12% decrease in customer retention since last month’s goal, which was 150 customers. To meet this month’s target, we need to increase our current retention rate by at least 25%.”

Employee: “In other words, we need to retain ______ consumers.”

Answer 1

165

150 x 0.12 = 18
150 - 18 = 132
132 X .25 =33
132 + 33 = 165

Question 2

Manager: “Due to your excellent performance and great customer reviews this past year, your annual $76,000 salary will be increased by 3%.”

Supervisor: “It’s great to know I’ll be getting an extra ____ per month.”

Answer 2

190.50

$76,000 X 0.03 = 2,286
2,286/12 = 190.50

Question 3

Co-Worker: “Will you acquiesce(accept something without protest) to my request to switch swifts?”

Answer 3

Sure, I can trade shifts with you

Question 4

Customer: “The previous employee that handled my request was brusque(unfriendly, rude, and very brief).”

Answer 4

I’m sorry to hear that, I will talk to him.

Question 5

Manager: “The average number of sales you make each day is 45. To get to our yearly sales goals, we require everyone to increase sales by 20% per day in the next month. Accordingly, you need to reach ____ sales per day next month.”

Answer 5

54

45 X .20 = 9
45+9 = 54

Question 6

Manager: “Getting our newly-released product into the hands of customers requires some cajoling(Persuade).”

Answer 6

We will certainly attempt to persuade customers to purchase this product.

Question 7

Each employee who leaves before 3 months have passed costs the company $2340. If one employee leaves after a month, two employees leave after 60 days, and one employee after two years, how much will the company lose?

Answer 7

$7,020

2,340 X 3 = 7,020
A month is = 30 days
60 days = 2 months

Question 8

Customer: “Thanks for informing me that the product I wish to purchase will be on sale next week. I appreciate your candor(being open and honest).”

Answer 8

You are most welcome. I place the customer’s interests first.

Question 9

Supervisor: “Currently, we have 5 teams of 12 employees working, and we need to have a supervisor for every 6 employees according to company policy. I hope we have enough supervisors.”

Manager: “The number of supervisors we need tonight is ____, so we should be fine.”

Answer 9

10

5 X 12 = 60
60 / 6 = 10

Question 10

Supervisor: “After you reach a cumulative(increasing) total of $1,500 in sales in a week, you will receive a commission.”

Answer 10

Thank you for informing me. It is my intention to sell as much as possible

Question 11

Director: “Our advertising costs increase by 3% every month. We spent $73 on advertising this month, so I expect to spend ___ next month.”

Answer 11

75.19

73 X 0.03 = 2.19
73 + 2.19 = 75.19

Question 12

A customer bought a $349 product on a special online sale that offered a $25 discount. He was charged an extra $15 fee for shipping and received an extra discount of $45. A 6% tax was applied to the entire deal. What was the customer’s payment?

Answer 12

311.64

349 - 25 = 324
324 + 15 - 45 = 294
294 X 0.06 = 17.64
294 + 17.64 = 311.64

Question 13

Co-Worker: “The last customer was very odious (Unpleasant).”

Answer 13

I’m sorry you had such an experience. Try not to serve degrading people

Question 14

A customer registered for an 80-dollar monthly product purchase plan. The customer received a 30% monthly discount after 6 months. How much will the customer pay for a 1-year plan?

Answer 14

816

80 X 6 = 480
480 X .30 = 144
480 - 144 =336
480 + 336 = 816

Question 15

Manager: “The promotion you got is well deserved, so stop being so sheepish (embarrassed and not confident)!”

Answer 15

Thank you for the promotion. I promise to demonstrate that I am deserving of the opportunity.

Question 16

Manager: “I am elated(very happy) to see the performance in sales of the newly hired worker.”

Answer 16

Indeed. He has the potential to excel in the future

Question 17

Manager: “If you succeed in improving your selling score, which is now 75, by 10%, you will have a score of ____.”

Answer 17

82.50

75 X .10 = 7.5
75 + 7.5 = 82.50

Question 18

Customer: “I constantly use the product that you extolled(to praise highly) last time”

Answer 18

I am glad to hear that you feel this way and I would be happy to recommend the following product to you.

Question 19

Employee: “If I win the title of outstanding employee of the month, I will receive a 3% increase in that month’s salary. This means that if I usually earn a monthly salary $760, if I win and get the bonus my salary will be ____.”

Answer 19

782.80

760 X 0.03 = 22.80
760 + 22.80 =

Question 20

Coworker: “The raise I received has absolutely flabbergasted(greatly surprised or astonished) me.”

Answer 20

It’s excellent! You shouldn’t be surprised, you deserve it.

Question 21

Choose the option that best describes what has been discussed:

Supervisor: “The updated version of the product we are developing is impeccable(flawless).”

Manager: “Wow. My prediction is that sales will soar.”

Answer 21

The upcoming product being developed is excellent, and sales are expected to increase

Question 22

Customer: “I paid $22.10 for the product today. I bought it previously for $26. Could you tell me what causes the difference?”

Employee: “Yes, of course. Due to a change in supplier, we were able to reduce the price of this product by

Answer 22

15%

26 - 22.10 = 3.90
26 x 15% = 3.90

Question 23

Manager: “$25.20 is 12% of the customer’s total bill. Therefore, the customer will have to pay ____ in total.”

Answer 23

$210.00

$210.00 X .12 = $25.20

Question 24

Customer: “Please do not speak in such an impertinent(bold) manner!”

Answer 24

I’m sorry. Using such language is neither professional nor polite

Question 25

Director: “It is necessary for you to increase your daily sales by 25%”

Employee: “On average, I sell 6 products per hour during my six-hour shift. That means I need to sell ____ more products each day.”

Answer 25

9

6 X 6 = 36
36 X .25 =9

Question 26

Director: “The number of products you sold each week over the past month was 34, 76, 52, 67, and 55. What was the median number of sales you made?”

Answer 26

55

34
52
55=Median number
67
76

Question 27

Choose the option that best describes the following request:

The company is asking it’s employees to act affably(in a friendly, good-natured, or easy-going manner) when dealing with new customers.

Answer 27

The company expects its employees to treat new customers courteously.

Question 28

Customer: “I see that the price I need to pay is now $75 and not $120”

Employee: “It’s true. The coupon has saved you

Answer 28

37.5

120 - 75 = 45
120 X 37.5 = 45

Question 29

Director: “Our company grew by 8% since last year, when we had 750 employees.”

Employee: “Our total number of employees is now ____.”

Answer 29

810

750 X 0.08 = 60
750 + 60 = 810

Question 30

It is company policy to behave frugally when it comes to advertising

Answer 30

As a part of it’s advertising policy, the company behaves sparingly

Question 31

Employee: “To meet my weekly sales goal, I need to increase my sales by 30%.”

Manager: “This is correct. Currently, you have 60 sales, but you need ____ to reach your goal.”

Answer 31

78

60 X .30 = 18
60 + 18 = 78

Question 32

Manager: “I intend to increase your salary from $11,000 to $13,000, as you performed great over the past 3 months.”

Employee: “Thanks, I appreciate it! An increase of ____ in my salary would be wonderful.”

Answer 32

20%

13,200 - 11,000 = 2,200
11,000 X .20 = 2,200

Question 33

Customer: “From what I understand, prices will increase by 8% next month. What will I be paying next month if I currently pay $60 for this product?”

Employee: “Next month the product will cost ____”

Answer 33

$64.80

60 X .08 = 4.8
60 + 4.8 = 64.80

Question 34

It may be a platitude(a statement that has been said many times before, but it is the company’s policy to put the customer first

Answer 34

The company’s policy is to put the customer first, even though this is a trite(overused) saying

Question 35

Director: “Your average sales have dropped by 12% and now stand at 26.4 per day.”

Employee: “In other words, I used to average ____ sales per day before.”

Answer 35

30

26.4 X .12 =3.2
26.4 + 3.2 = 29.6 = 30

Question 36

Supervisor: “Whenever you are dealing with customers, keep a benevolent attitude(one that is characterized by kindness, compassion, and empathy.”

Answer 36

Sure, I think it is important to treat customers kindly

Question 37

Manager: “Our employees are being urged to close sales 15% faster. The current average time for closing a sale is 8 minutes and 32 seconds.”

Employee: “We need to shorten the average sales closing time to ____ to achieve this.”

Answer 37

7 minutes and 15 seconds

60 X 8 + 32 = 512
100 - 15 = 85%
0.85 X 512 = 435.20
435.20 / 60 = 7.25

7 represents minutes but 0.25 represents a quarter of a minute

60 ÷ 4 = 15 seconds

Question 38

Customer: “I pay $210 for service every other month. I paid only a third of that balance from last month’s bill.”

Employee: “As a result, the next bill you receive will include the remaining balance of the last bill, plus the normal charges, totalling ____.”

Answer 38

350

210 / 3 = 70
210 - 70 = 140
210 + 140 = 350

Question 39

The manager’s new plan for improving sales is based on fallacious(mistaken) data

Answer 39

The manager based the new sales plan on incorrect data

Question 40

An employee earns a commission of 12% on all of his sales in a week that are made after he had already sold $1,500 worth of sales that week. An employee sold the following amounts during the week: $400 on Monday, $700 on Tuesday, $600 on Wednesday, $200 on Thursday, and $350 on Friday. How much commission did he get that week?

Answer 40

$90

400 + 700 + 600 + 200 + 350 =2,250
2,250 - 1,500 = 750
750 X .12 = 90

Question 41

Supervisor: “Our capacity for 800 employees has been filled to 60%. To be fully staffed, how many employees do we need to hire?”

Manager: “The company needs to hire ____ workers.”

Answer 41

320

800 X .60 = 480
800 - 480 = 320

Question 42

Customer: “What I paid for is not clear to me. Please, elucidate(make something clear, explain) the receipt for me.”

Answer 42

Of course. Let’s go through it together