PROFFESSIONALISM AND ETHICS

Question 1

what is organisational culture?

Answer 1

the common perception amongst employees of a business regarding what is right vs what is wrong and acceptable vs unacceptable

Question 2

what is a contract?

Answer 2

is a written document or a verbal agreement that is legally binding between two or more parties

Question 3

who are the two parties who enter a contract?

Answer 3

person making an offer>

Question 4

what does legally binding mean?

Answer 4

that the court will ensure that the parties honour their agreements that were included in the contract.

Question 5

What are the elements of a contract that can make a contract legally binding?

Answer 5

contractual capacity, sound mind, reasonable, legal, possible.

Question 6

when does a breach in the contract occur?

Answer 6

• party fails to fufil the requirements in the contract
• misleading information forms part of a contract
• someone being tricked into signing it
• requirements were unclear to a party

Question 7

what are the different types of legal contracts?

Answer 7

employment contracts
insurance contracts
lease contracts
installment sale contracts
rental agreements 
franchise agreements

Question 8

explain contractual capacity?

Answer 8

this person is legally allowed to enter into a contract (18)

Question 9

explain sound mind?

Answer 9

person does not suffer from any mental illness

Question 10

explain reasonable?

Answer 10

conditions of the contract are reasonable

Question 11

explain legal?

Answer 11

no unlawful activities

Question 12

explain possible?

Answer 12

the activities in the contract are possible to achieve

Question 13

explain employment contracts

Answer 13

agreement between employer and employee
employee must fulfill duties and deadlines
employer must remunerate employee for work done

Question 14

explain insurance contracts

Answer 14

agreement between insured and insurer
insured makes a premium to insurer to transfer risk
insurer protects insureds against possible loss

Question 15

explain installment sale agreements

Answer 15

agreement between seller and buyer
ownership is transferred when last installment is settled
seller usually ads interest to amount

Question 16

explain rental agreements

Answer 16

agreement between landlord and tenant
tenant rents property from land lord
tenant pays a monthly amount agreed on by both
property never becomes the tenants

Question 17

explain franchise agreements

Answer 17

legal contract between a franchisor and a franchisee
franchisor provides training + support and allows the franchisee to use the brand
franchisee promises to pay a once lump sum fee to be able to use the business concept

Question 18

what is the JOHARI Window?

Answer 18

a tool used to help people understand themselves better

Question 19

what is the open/free area?

Answer 19

information that the person knows about themselves + what other people know

Question 20

what is the blind area?

Answer 20

what the other person doesn’t know about themselves but other people do

Question 21

what is the hidden area?

Answer 21

what other people don’t know about you

Question 22

what is the unknown area?

Answer 22

what you don’t know about yourselves + what people don’t know about you

Question 23

name some important management skills?

Answer 23

TIME MANAGEMENT
DELEGATION
WORKLOAD + STRESS
COMMUNICATION
ASSERTIVENESS
TECHNOLOGICAL SKILLS

Question 24

name time wasters in a business

Answer 24

MEETINGS NOT STARTING ON TIME
MEETINGS NOT BEING EFFECTIVELY MANAGED
UNPLEASANT TAKS BEING LEFT TILL LAST
POOR PRIORITISING OF TASKS
POOR DELEGATION

Question 25

name the delegation principles :

Answer 25

``` KNOW YOUR ABILITIES UNDERSTANDS OTHERS ABILITIES UNDERSTAND DIFFERENT JOB ROLES TRUST YOUR EMPLOYEES COMMUNICATE EFFECTIVELY EMPOWER YOUR EMPLOYEES FEEDBACK + CONTROL ```

Question 26

name some stress factors

Answer 26

``` change workload too much responsibility poor working conditions job insecurity financial insecurity ```

Question 27

name some communication skills

Answer 27

``` good speaker good listener interpreting non-verbal messages confidence over the phone good use of electronic communication ```

Question 28

briefly explain assertiveness

Answer 28

this means expressing your views and/or opinions without emotion confusing the message

Question 29

explain technological skills

Answer 29

technological skills are important because it makes the environment more productive it also makes work more flexible as employees can work from home it also provides support to employees during tricky situations.

Question 30

what principles should a manager have when making business decisons?

Answer 30

BE GUIDED BY PRE-EXISTING RULES ALLOW INPUT FROM OTHERS DEVELOP A SENSE OF JUSITCE + FAIRNESS FOLLOW YOUR GUT

Question 31

define ethics

Answer 31

the difference between right and wrong

Question 32

what can a professional image do for a business?

Answer 32

it can improve the level of respect from different stakeholders

Question 33

what does a professional image refer to?

Answer 33

``` THE MANNER IN WHICH WORK IS COMPLETED WAY YOU CONDUCT YOURSELF AROUND OTHERS TYPES OF DECISONS YOU MAKE YOUR DIGITAL FOOTPRINT THE WAY YOU DRESS FOR WORK ```