PROFFESSIONALISM AND ETHICS Flashcards
what is organisational culture?
the common perception amongst employees of a business regarding what is right vs what is wrong and acceptable vs unacceptable
what is a contract?
is a written document or a verbal agreement that is legally binding between two or more parties
who are the two parties who enter a contract?
person making an offer>
what does legally binding mean?
that the court will ensure that the parties honour their agreements that were included in the contract.
What are the elements of a contract that can make a contract legally binding?
contractual capacity, sound mind, reasonable, legal, possible.
when does a breach in the contract occur?
- party fails to fufil the requirements in the contract
- misleading information forms part of a contract
- someone being tricked into signing it
- requirements were unclear to a party
what are the different types of legal contracts?
employment contracts insurance contracts lease contracts installment sale contracts rental agreements franchise agreements
explain contractual capacity?
this person is legally allowed to enter into a contract (18)
explain sound mind?
person does not suffer from any mental illness
explain reasonable?
conditions of the contract are reasonable
explain legal?
no unlawful activities
explain possible?
the activities in the contract are possible to achieve
explain employment contracts
agreement between employer and employee
employee must fulfill duties and deadlines
employer must remunerate employee for work done
explain insurance contracts
agreement between insured and insurer
insured makes a premium to insurer to transfer risk
insurer protects insureds against possible loss
explain installment sale agreements
agreement between seller and buyer
ownership is transferred when last installment is settled
seller usually ads interest to amount
explain rental agreements
agreement between landlord and tenant
tenant rents property from land lord
tenant pays a monthly amount agreed on by both
property never becomes the tenants
explain franchise agreements
legal contract between a franchisor and a franchisee
franchisor provides training + support and allows the franchisee to use the brand
franchisee promises to pay a once lump sum fee to be able to use the business concept
what is the JOHARI Window?
a tool used to help people understand themselves better
what is the open/free area?
information that the person knows about themselves + what other people know
what is the blind area?
what the other person doesn’t know about themselves but other people do
what is the hidden area?
what other people don’t know about you
what is the unknown area?
what you don’t know about yourselves + what people don’t know about you
name some important management skills?
TIME MANAGEMENT DELEGATION WORKLOAD + STRESS COMMUNICATION ASSERTIVENESS TECHNOLOGICAL SKILLS
name time wasters in a business
MEETINGS NOT STARTING ON TIME MEETINGS NOT BEING EFFECTIVELY MANAGED UNPLEASANT TAKS BEING LEFT TILL LAST POOR PRIORITISING OF TASKS POOR DELEGATION
name the delegation principles :
KNOW YOUR ABILITIES UNDERSTANDS OTHERS ABILITIES UNDERSTAND DIFFERENT JOB ROLES TRUST YOUR EMPLOYEES COMMUNICATE EFFECTIVELY EMPOWER YOUR EMPLOYEES FEEDBACK + CONTROL
name some stress factors
change workload too much responsibility poor working conditions job insecurity financial insecurity
name some communication skills
good speaker good listener interpreting non-verbal messages confidence over the phone good use of electronic communication
briefly explain assertiveness
this means expressing your views and/or opinions without emotion confusing the message
explain technological skills
technological skills are important because it makes the environment more productive
it also makes work more flexible as employees can work from home
it also provides support to employees during tricky situations.
what principles should a manager have when making business decisons?
BE GUIDED BY PRE-EXISTING RULES
ALLOW INPUT FROM OTHERS
DEVELOP A SENSE OF JUSITCE + FAIRNESS
FOLLOW YOUR GUT
define ethics
the difference between right and wrong
what can a professional image do for a business?
it can improve the level of respect from different stakeholders
what does a professional image refer to?
THE MANNER IN WHICH WORK IS COMPLETED WAY YOU CONDUCT YOURSELF AROUND OTHERS TYPES OF DECISONS YOU MAKE YOUR DIGITAL FOOTPRINT THE WAY YOU DRESS FOR WORK
