Professional Relationships and Patient Interaction Flashcards
Implementation
means carrying out or performing
4 main functions of implementation
providing the care
observing the client during care
reporting and recording the care that has been given
reporting and recording the observation during care
objective data
the signs you observe using your senses
Subjective data
symptoms consist of information reported by a patient but not directly observed by others
describing your observations
be precise and accurate
do not interpret or make assumptions
chart
a record
permenent legal document
When recording
what you observed, including symptoms the patient has reported to you
what you did
when you did it
patients response
6 types of patient interaction
active listening build a rapport with the patient communicating in plain English appropriate body language and voice tone disclose accurate information make sure your message is clear and understood
active listening
ask open ended questions.
pay attention to verbal and non verbal cues
building a rapport with the patient
be sensitive to the needs of the patient including understanding their beliefs, fears and social and cultural background.
communicate in plain english
speak slowly and clear
info in small chunks
body language and voice tone
body language speaks to the patient as well
keep eye contact and remain attentive
disclose accurate information
explain the nature of the illness or condition
define the diagnosis and the soundness of the medical knowledge available
make sure the message is understood
ask the patient to repeat instructions or restate the findings
provide additional sources of information
how much space should you give the patient
3 feet
