Professional Development

Question 1

What are the three criteria to consider in determining employee status?

Answer 1

behavioral (can company control), financial (is employee paid by organization), type or relationship (written contracts between employee and organization like pension vacation etc)

Question 2

Name and describe the six terms for types of employees

Answer 2

regular, temporary, full time, part time, exempt and non exempt

Question 3

name and describe the nine personality dimensions

Answer 3

perfectionist, helper, producer, connoisseur, sage (quite and observe), troubleshooter, visionary, top dog and mediator

Question 4

What are the four generational differences found in the workplace?

Answer 4

silent generation, baby boomers, generation x and millennial generation

Question 5

Explain Szilagyi’s basic rule model of motivation

Answer 5

needs, directions and rewards

Question 6

Identify the six steps of szilagyi’s model

Answer 6

arousal of need and recognition of that need create tension, individual will search for and choose specific behaviors, performs behaviors, performance is evaluated, rewards or punishment are given, individual evaluates if need has been met.

Question 7

What is the basis for the scientific management model of motivation?

Answer 7

workers are motivated to produce through wage incentives.

Question 8

How does the human relations model differ from the scientific model?

Answer 8

human relations take into account boredom and social contact increases motivation

Question 9

Describe three broad theories of present day motivation theory

Answer 9

content theories focus on factors that energize or arouse motivated behavior, process theories focus on how to motivate, reinforcement theories focus on the ways in which behavior is learned.

Question 10

describe Maslow’s theory of needs

Answer 10

classifies human motivation into a hierarchy of five needs. Individuals will be motivated to fulfill whichever need is the most powerful at a given time.

Question 11

Describe the different type of needs in maslows model

Answer 11

self needs, esteem needs, belongingness needs, safety and security, physiological needs

Question 12

Describe Herzbergs theory and how needs could be seperated

Answer 12

Dissatisfactors: salary, working conditions and company policy. Sattisfactors: achievement, recognition, responsibility

Question 13

What factors do these content theories fail to consider?

Answer 13

individual differences.

Question 14

What models fall into process theory group?

Answer 14

try to address some fo the deficiencies with content theories. most important are expectancy theory, equity theory and goal setting theory.

Question 15

what is the expectancy theory?

Answer 15

tries to account for the differences between individuals and their behaviors.

Question 16

What is the equity theory?

Answer 16

based on the notion that an individuals evaluation of the equity or fairness of the reward received plays a large part in his/her motivation

Question 17

Describe goal setting theory

Answer 17

states that workers strive toward goals, and focus on the goal setting process

Question 18

what are the problems with process theories and how can they be overcome?

Answer 18

only effective after a manger has gotten to know his/her employees which can take time,

Question 19

Describe the reinforcement theory

Answer 19

looks at how the consequences of past behaviors affect future actions. If consequences are positive the employee will repeat the same behavior. If negative behavior will change.

Question 20

How can job design be used as a motivator?

Answer 20

focuses on making jobs challenging to the employee and therefore rewarding.

Question 21

What are the four levels of career development?

Answer 21

Individuals first job, individual moves to first supervisory role, mid career and taken on more responsibility, higher level of management and setting goals.

Question 22

What are the three types of groups?

Answer 22

functional (exist to accomplish ongoing tasks), task or project groups for specific project and interest or friendship groups come together due to common interests.

Question 23

What is a trade union?

Answer 23

organization run by and for workers who have banded together to achieve common goals in key areas regarding working conditions.

Question 24

Describe the different union models

Answer 24

closed shop employs people who are already members. Union shop employs non union members but they must be a union member eventually, agency shop requires non union to pay fees even if they are not members and open shop does not require union membership.

Question 25

What are the types of teams?

Answer 25

improvement teams (formed to improve processes, products or services), work team (organized around a function) or self directed work teams (self managed and select own leader and goals)

Question 26

What are the four basic leadership theories

Answer 26

trait, behavior, situation and transformational leadership theory

Question 27

Explain the managerial grid by blake and mouton

Answer 27

based on two axis (concern for people and concern for task).

Question 28

What are the steps of the rational decision making model?

Answer 28

define problem, identify decision criteria, allocate weights, develop alternatives, evaluate best alternatives, select the best alternative

Question 29

List the three types of ethics theories and describe each

Answer 29

Virtue (concentrates on the actor), Deontological (concentrates on the act) and utilitarianism (focuses on consequences).