Professional Communications Flashcards
Communication
sending and receiving messages
audience etiquette
manners and way to act as an audience
communication apprehension
fear of public speaking
formal language
language we use with adults and in the workplace
informal language
language used with peers friends and family
sender
the one who gives the message
receiver
the one the message goes to
encode
turning thoughts and feelings into a message to be sent
decode
translate a message that has been received
channel
they way the message has been sent
message
the communication that is being sent
feedback
the response from the receiver
communication barriers
noise and interference that interrupts messages
interference
something that keeps good communication from happening
context
where you are (environment) when the message is sent
verbal communication
spoken or oral communication
tone
the quality of the voice
pitch
highs and lows of the voice
rate
how fast or slow one speaks
volume
the loudness or softness of a voice
nonverbal
body language
gestures
hand and arm movement
facial expressions
micro and macro facial movements
proxemics
the distance between sender and receiver
chronemics
the time the message is taking place
haptics
communication through touch
kinesics
interpretation of body motion communication
hearing
one of the five senses; the ability to take in (receive) sound
listening
evaluating the sounds that have been received; paying attention
active listening
one who is actively taking part in listening
passive listening
one who hears but is not actually listening
discriminative listening
Identifying one sound amidst many sounds
appreciative listening
listening for enjoyment
critical listening
listening for what is important
empathic listening
listening to help someone
intrapersonal communication
communication with one’s self
small group communication
interactions among three or more people who are connected through a common purpose
Interpersonal Communication
two people speaking face to face
Public Speaking
speaking in front of a group
Mass Media
speaking before thousands
Ethics
one’s sense of right or wrong
Unethical
what is said or done that is not appropriate within the context
Ethical
what is said or done that is appropriate within the context
Plagiarism
taking others words or statements for your own use; stealing
Copyright
audio, video, or written works belonging to someone specific
Fair Use
open use of works that are not copyright
Ethical Conduct
doing and saying what is right within the context
Unethical Conduct
doing and saying what is not right within the context
Privacy
that which is to remain private or secret
Netiquette
rules for using social media
Team
two or more individuals working together
subgroup
a smaller group within a larger group
Round table
sitting around a round table to have a discussion
Panel
group of experts called on to speak about a specific subject
Forum
speakers for and against a certain topic who exchanges verbal ideas
Town Hall meeting
speaking before a gathering of community citizens
Group
five or more people working together
Group roles
responsibilities of those within a group
Expert
someone professionally trained in a particular area
Initiator
the one who begins a conversation or discussion
moderator
the one who directs the conversation or discussion
conflict
problems that arise between senders and receivers
compromise
working to a solution by means of give-and-take
negotiation
coming to an agreement
mediation
asking an outsider to help settle a conflict
conflict resolution
when the conflict is finally resolved
autocratic
someone who takes charge and makes all of the decisions
democratic
when a group acts to make decisions representing the whole group
laissez faire
laziness or being too laid back (not getting things done)
Inform
to make aware or instruct
Persuade
to help others change their minds or their actions
Entertain
to bring enjoyment to an audience
Informative Speech
to inform
Persuasive Speech
to persuade
Impromptu
speaking without any notes
Memorize
memorizing your entire speech word-for-word
Manuscript
writing out the whole speech word-for-word
Occupation
one’s job or career
Ethos
an appeal based on what is considered to be right or wrong (ethics)
Pathos
an appeal based upon tragedy or sadness
Logos
an appeal based upon logic or fact
Appeals
asking for change or reconsideration of an issue
Propaganda
biased or misleading information
Card Stacking
promoting one side of the issue while ignoring the other side
Bandwagon Appeal
doing something based upon popularity - “Everyone’s doing it! Join in!”
Testimonial
a celebrity endorsement
Name Calling
calling names
plain folk
doing what “the average” person does
lateral communication
communication with those you work with at your level
upward communication
communication with those who work above you
downward communication
communication with those who work below you
prejudice
preconceived opinion that is not based on reason or actual experience.
stereotyping
labeling a group based upon the actions or attitudes of one person in the group
