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Professional Communications > Professional Communications > Flashcards

Professional Communications Flashcards

1
Q

Communication

A

sending and receiving messages

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2
Q

audience etiquette

A

manners and way to act as an audience

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3
Q

communication apprehension

A

fear of public speaking

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4
Q

formal language

A

language we use with adults and in the workplace

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5
Q

informal language

A

language used with peers friends and family

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6
Q

sender

A

the one who gives the message

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7
Q

receiver

A

the one the message goes to

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8
Q

encode

A

turning thoughts and feelings into a message to be sent

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9
Q

decode

A

translate a message that has been received

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10
Q

channel

A

they way the message has been sent

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11
Q

message

A

the communication that is being sent

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12
Q

feedback

A

the response from the receiver

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13
Q

communication barriers

A

noise and interference that interrupts messages

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14
Q

interference

A

something that keeps good communication from happening

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15
Q

context

A

where you are (environment) when the message is sent

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16
Q

verbal communication

A

spoken or oral communication

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17
Q

tone

A

the quality of the voice

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18
Q

pitch

A

highs and lows of the voice

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19
Q

rate

A

how fast or slow one speaks

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20
Q

volume

A

the loudness or softness of a voice

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21
Q

nonverbal

A

body language

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22
Q

gestures

A

hand and arm movement

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23
Q

facial expressions

A

micro and macro facial movements

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24
Q

proxemics

A

the distance between sender and receiver

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25
Q

chronemics

A

the time the message is taking place

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26
Q

haptics

A

communication through touch

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27
Q

kinesics

A

interpretation of body motion communication

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28
Q

hearing

A

one of the five senses; the ability to take in (receive) sound

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29
Q

listening

A

evaluating the sounds that have been received; paying attention

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30
Q

active listening

A

one who is actively taking part in listening

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31
Q

passive listening

A

one who hears but is not actually listening

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32
Q

discriminative listening

A

Identifying one sound amidst many sounds

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33
Q

appreciative listening

A

listening for enjoyment

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34
Q

critical listening

A

listening for what is important

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35
Q

empathic listening

A

listening to help someone

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36
Q

intrapersonal communication

A

communication with one’s self

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37
Q

small group communication

A

interactions among three or more people who are connected through a common purpose

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38
Q

Interpersonal Communication

A

two people speaking face to face

39
Q

Public Speaking

A

speaking in front of a group

40
Q

Mass Media

A

speaking before thousands

41
Q

Ethics

A

one’s sense of right or wrong

42
Q

Unethical

A

what is said or done that is not appropriate within the context

43
Q

Ethical

A

what is said or done that is appropriate within the context

44
Q

Plagiarism

A

taking others words or statements for your own use; stealing

45
Q

Copyright

A

audio, video, or written works belonging to someone specific

46
Q

Fair Use

A

open use of works that are not copyright

47
Q

Ethical Conduct

A

doing and saying what is right within the context

48
Q

Unethical Conduct

A

doing and saying what is not right within the context

49
Q

Privacy

A

that which is to remain private or secret

50
Q

Netiquette

A

rules for using social media

51
Q

Team

A

two or more individuals working together

52
Q

subgroup

A

a smaller group within a larger group

53
Q

Round table

A

sitting around a round table to have a discussion

54
Q

Panel

A

group of experts called on to speak about a specific subject

55
Q

Forum

A

speakers for and against a certain topic who exchanges verbal ideas

56
Q

Town Hall meeting

A

speaking before a gathering of community citizens

57
Q

Group

A

five or more people working together

58
Q

Group roles

A

responsibilities of those within a group

59
Q

Expert

A

someone professionally trained in a particular area

60
Q

Initiator

A

the one who begins a conversation or discussion

61
Q

moderator

A

the one who directs the conversation or discussion

62
Q

conflict

A

problems that arise between senders and receivers

63
Q

compromise

A

working to a solution by means of give-and-take

64
Q

negotiation

A

coming to an agreement

65
Q

mediation

A

asking an outsider to help settle a conflict

66
Q

conflict resolution

A

when the conflict is finally resolved

67
Q

autocratic

A

someone who takes charge and makes all of the decisions

68
Q

democratic

A

when a group acts to make decisions representing the whole group

69
Q

laissez faire

A

laziness or being too laid back (not getting things done)

70
Q

Inform

A

to make aware or instruct

71
Q

Persuade

A

to help others change their minds or their actions

72
Q

Entertain

A

to bring enjoyment to an audience

73
Q

Informative Speech

A

to inform

74
Q

Persuasive Speech

A

to persuade

75
Q

Impromptu

A

speaking without any notes

76
Q

Memorize

A

memorizing your entire speech word-for-word

77
Q

Manuscript

A

writing out the whole speech word-for-word

78
Q

Occupation

A

one’s job or career

79
Q

Ethos

A

an appeal based on what is considered to be right or wrong (ethics)

80
Q

Pathos

A

an appeal based upon tragedy or sadness

81
Q

Logos

A

an appeal based upon logic or fact

82
Q

Appeals

A

asking for change or reconsideration of an issue

83
Q

Propaganda

A

biased or misleading information

84
Q

Card Stacking

A

promoting one side of the issue while ignoring the other side

85
Q

Bandwagon Appeal

A

doing something based upon popularity - “Everyone’s doing it! Join in!”

86
Q

Testimonial

A

a celebrity endorsement

87
Q

Name Calling

A

calling names

88
Q

plain folk

A

doing what “the average” person does

89
Q

lateral communication

A

communication with those you work with at your level

90
Q

upward communication

A

communication with those who work above you

91
Q

downward communication

A

communication with those who work below you

92
Q

prejudice

A

preconceived opinion that is not based on reason or actual experience.

93
Q

stereotyping

A

labeling a group based upon the actions or attitudes of one person in the group

Professional Communications (1 decks)

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