Professional Communication w Pts in Tx Planning

Question 1

______ is the degree to which individuals have the
capacity to obtain, process, and understand
basic health information and services needed to make
appropriate health decisions.

Answer 1

Health literacy

Question 2

Health literacy is dependent on what 5 individual and systemic factors?

Answer 2

• Communication skills of lay persons and professionals;
• Knowledge of health topics;
• Culture;
• Demands of the healthcare and public health systems;
• Demands of the situation.

Question 3

•______ is a strategy for making written and oral information
easier to understand. It is one important tool for improving health
literacy.
• It is communication that users can understand the first
time they read or hear it. With reasonable time and effort, a plain
language document is one in which people can find what they need,
understand what they find, and act appropriately on that
understanding

Answer 3

Plain language

Question 4

Key elements of ___________ include:
• Organizing information so that the most important points come first;
• Breaking complex information into understandable chunks;
• Using simple language and defining technical terms;
• Using the active voice.

Answer 4

plain language

Question 5

_______ is the ability of health organizations and practitioners to recognize the cultural beliefs, values, attitudes, traditions, language preferences, and health practices of diverse populations, and to apply that knowledge to produce a positive health outcome.

Answer 5

Cultural competence