Professional And Support Services Flashcards
What are Professional Services
Highly skilled experts to provide secure, Optimized environment that delivers consistent and high quality outcomes.
- Help to evolve your IT environment to meet business requirements
- Create a data fabric strategy aligned to your business to delivery business results across hybrid multiclouds
- Envision, deploy, and operate your data management solutions
- Deliver proactive and predictive intelligence to manage solutions across the data lifecycle
They offer
Strategic services, Implementation and intergrateion services, migration services, managed services and subscription services
Strategic Services
Delivered in short and effective meetings
Provide tangible results for customers to help with the cloud journey.
Deliverables:
* service level designs in support of a hybrid cloud
* TCO and financial model
* Service-Level definitions for storage, compute and data protection
* Implentation plan
* recommend technology
solutions (Netapp products and services)
Implementation and integration services
Services range from deployments (rack and stack, cabling) to advanced configuration of NetAPP ONTAP. E
Cloud-led approach delivers services and soliujtions that enable customers to implement their favourite data management systems in the cloud of any hyperscaler using NetAPP Cloud Volumes ONTAP.
Most customers see backup in the cloud as a first use case. Followed by data Tiering
Example Services
- Upgrade services
- Automation services
- Health Checks
- Residency services
Migration Services
Tailors and runs migration plans to help customers address specific business requirements. Provides flexability to migrate data to and from the cloud securely.
Services include
* Discovery
* Planning
* Data movement
* Testing and validation
* project management
Focused on
* Improving operational flexibility (easily migrating from onprem to public cloud)
* Controlling migration costs (maintaining data protection and compliance polices)
* Accelerating cloud adoption (reducing migration risk, and configuring cloud solutions for minimal disruption)
Managed Services
Customers can choose as much or as little assistance from NetApp service technology experts as they want
*flex managed services
* Optimized
* operate
* administer
* monitor
- Meet your business requirements
- Reduce costs
- simply management
- Accelerate time to value
Subscription Services
Provides help to
- Intergrate complex cloud environments
- control cloud costs while maximising performance
- Find the right cloud expertise
- pick the service tier you need (standard, professional or enterprise)
- choose from a catalog of services to get the right service at the right time.
- get solutions up and running without time-consuming purchase negotiations
- request additional services beyond your subscription
- Access expertise on an hourly priced basis in the form of Netapp Cloud Expert on Demand service
Support Services
Mitigate support issues and achieve superior levels of availablity in your enterprise data ecosystem
Offer personalised support across your Netapp hybrid cloud.
Support Edge Services
* basic - on prem or cloud with non business critical systems (base support, monitoring, upgrade advice, reactive support)
* Advisor - on prem or cloud for business critical and lower (premium support, predictive coverage, Active IQ advisor, Priority
tech support)
*Expert - on prem or cloud. Business Critical. Premium support, Dedicated Support Account manager, Predictive coverage,
Active IQ advisor, Priority technical Support.
Cloud and software support
Base Cloud Support - Hybrid and public. Non critical; Specialists, expertise and tools, system monitoring, Active IQ.,
Support edge Advisro - Hybrid and public. Business Crticial, 24/7 priority support.
Software Support Plan - 24/7 omnichannel digital support and remove access to technical experts. Access to patches and
bug fixes to ensure software is up to date.
Account Management Services
CloudTAM - dedicated cloud expert. Provides personalised support to help navigate and manage cloud environments.
Ideal for customers who lack the expertise to manage cloud.
SAM - Support Account Manager provides personal, single point of contact for customers. Enables faster resolution of issues.
Can help to Optimized storage systems
