Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Salesforce Products > Products > Flashcards

Products Flashcards

1
Q

Force.com

A

Platform Core Service, Builds apps quickly with clicks or code

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Lightning

A

Platform Core Service, Provides Salesforce UI customisation with Lightning apps or components

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Heroku Enterprise

A

Platform Core Service, Builds highly scalable apps using modern development languages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Salesforce Platform Einstein

A

Platform Core Service, Adds intelligence and prediction to core app dev services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Scale

A

Platform Core Service, Processes billions of transactions and triggers rule-based act actions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Salesforce Connect

A

Platform Add-On, Accesses external data and integrates with Salesforce apps and processes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Shield

A

Platform Add-On, Provides additional encryption, event monitoring, and audit capabilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Sandboxes

A

Platform Add-On, Provides partial or full copies of their Salesforce orgs to support development, testing, and training enviornments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Salesforce Indentity

A

Platform Add-On, Identifies and connects the business users to Salesforce, third-party clouds, apps, and devices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

AppExchange

A

Platform, collection of pre-built apps or extensions from salesforce and its partners

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Salesforce DX

A

Platform resource, a complete set of tools for developers to build Salesforce apps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Service Console

A

Service Cloud Agent Feature, a single workspace for agents with all the information and tools they need to solve cases

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Omni-Channel Routing

A

Service Cloud Agent Feature, a complete view of an agent’s availability and customer wait times

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

CTI

A

Service Cloud Agent Feature, a phone system connected to the service console

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Knowledge

A

Service Cloud Agent Feature, a knowledge base filled with articles and FAQs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Einstein for Service

A

Service Cloud Agent Feature, artificial intelligence that automatically triages cases and recommends actions to decrease average handle time

17
Q

Dashboard & Reporting

A

Service Cloud Agent Feature, dashboards focused on the metrics service centers use most

18
Q

Field Service Management

A

Service Cloud Agent Feature, a set of tools that extend service cloud to include all mobile workers, letting dispatch agents schedule and route cases to those in the field

19
Q

Messaging

A

Service Cloud Customer Feature, A two-way mobile messaging service that lets businesses communicate with their customers via text, Facebook Messenger, WhatsApp, and more

20
Q

Chat

A

Service Cloud Customer Feature, A live chat software that lets businesses and customers chat online in real time on their websites or in the company’s apps

21
Q

Einsten Bots

A

Service Cloud Customer Feature, a chatbot solution that is embedded into apps or websites to handle common questions and gather information for agents

22
Q

Self-Service help centers and portals community

A

Service Cloud Customer Feature, a customer-facing portal where customers answer each other’s questions, helping others access the answers they want at any time from anyhwere

23
Q

Social Customer Service

A

Service Cloud Customer Feature, a platform that connects customers and businesses through social media

24
Q

Embedded Service

A

Service Cloud Customer Feature, a way to integrate customer service –such as chat and messaging– directly into websites or mobile apps

25
Q

CRM + Email

A

Salesforce Inbox Feature, automatically surfaces relevant sales cloud data, providing context for all customer interactions. Creates new leads, contacts, or opportunities and logs emails to sales cloud all without leaving the inbox

26
Q

Insert Availability

A

Salesforce Inbox Feature, tightly integrates email and calendar to make coordinating meeting times easy. Adds availability to an email and allows customers to book a meeting with one click

27
Q

Intelligent Notifications

A

Salesforce Inbox Feature, analyses email correspondence to help agents stay on top of every deal. Sends intelligent reminders if emails need follow up

28
Q

Smart Send

A

Salesforce Inbox Feature, provides email templates and quick attachments to faciliate efficient replies to prospect emails. Offers “send later” option to schedule exactly when a message is received by your customer

29
Q

Integrates with SF mobile app

A

Salesforce Inbox Feature, connects directly to the mobile app. Provides insights and updatable fields to keep data 100% accurate

30
Q

Product Catalog, Selection, and Configuration

A

CPQ Feature, Creates product bundles for easy and predefined packages. Offers product options, configurations, and customisations. Uses rules and constraints for accurate product combinations

31
Q

Pricing and Discount Management

A

CPQ Feature, Takes past purchase-based pricing into consideration. Manages approval workflows to streamline pricing and discounts

32
Q

Contract and Subscription Management

A

CPQ Feature, Creates and manages assets, service contracts, subscriptions, and entitlements. Automates renewals, quotes, and contracts

33
Q

Document Generation

A

CPQ Feature, Generates quotes and proposals with correct legal statements, cover letters, and relevant product information. Includes customisable quote and contract templates

34
Q

Order Management

A

CPQ Feature, Automates order creation to streamline product fulfilment and provisioning. Creates orders with ramp start dates or different ship locations. Connects to back-end financials or ERP for a full view of customers from within Salesforce

35
Q

Pardot

A

Sales Cloud Feature, aligns sales and marketing by using lead scoring and grading, prospect tracking, and lead nuturing to ensure the right leads go to the right agents at exactly the right time.

Salesforce Products (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions