Productivity and Quality Tools Flashcards
Finals
1
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A critical skill in today’s dynamic and interconnected world. As the intricacy of our professional and societal environments continues to grow, understanding how to navigate complexity becomes essential.
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complexity management
2
Q
A sought-after quality in employees worldwide.
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complexity management
3
Q
Enhancing complexity management abilities can reduce stress, enhance your value in the job market, and empower you to influence positive change.
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complexity management
4
Q
- It refers to the actions taken to increase the efficiency and output of individuals, teams, or organizations.
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drive productivity
5
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- It involves optimizing processes, resources, and workflows to achieve better results with the same or fewer inputs.
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drive productivity
6
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- Productivity can be driven in various areas, including manufacturing, services, knowledge work, and project management.
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drive productivity
7
Q
- Identifying sources of complexity within an organization, such as intricate processes, diverse teams, evolving technologies, or external factors like market dynamics or regulatory requirements, is crucial for effective management
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Identify and Understand Complexity
8
Q
Simplify workflows by identifying redundant steps, eliminating bureaucracy, and automating repetitive tasks to reduce cognitive load and allow employees to focus on core tasks.
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Simplify Processes
9
Q
- Define organizational goals and priorities to ensure employees have a clear direction, enabling effective alignment of efforts and better resource allocation.
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Clarify Goals and Priorities
10
Q
- Empower employees with decision making power, support, and a collaborative culture to drive productivity and tackle complex challenges.
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Empower Employees
11
Q
- Open communication within the organization promotes transparency, encourages collaboration, and prevents misunderstandings, enhancing coordination and effectiveness in complex projects or tasks.
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Effective Communication
12
Q
- Utilize technology to streamline processes, automate repetitive tasks, and enhance collaboration, but ensure alignment with your organization’s goals and values through careful evaluation and integration.
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Embrace Technology
13
Q
- Regularly assess performance metrics to identify areas for improvement and measure productivity impact, utilizing data-driven insights to refine strategies, allocate resources, and optimize processes.
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Monitor and Evaluate Performance
14
Q
- Foster a culture of continuous learning and adaptation by keeping employees updated on industry trends, acquiring new skills, and fostering a growth mindset.
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Continuous Learning and Adaptation
15
Q
- A four-quadrant chart that helps you categorize all your tasks based on their urgency and their importance or impact. Also called a “prioritization matrix”.
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Eisenhower Matrix
16
Q
is a technique created by the Italian economist Vilfredo Pareto. It’s the idea that 20% of actions are responsible for 80% of outcomes. The goal of Pareto analysis is to help you prioritize tasks that are most effective at solving problems. This strategy focuses on finding the highest-impact tasks on your list – with the idea that those will generate the biggest outcomes for your workday.
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Pareto Analysis (aka., the 80/20 rule)
17
Q
- It involves splitting your day into segments of time and assigning specific blocks of time to different tasks or activities.
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Time Blocking
18
Q
It breaks your workday into smaller chunks of time (usually 25 minutes) separated by five-minute breaks.
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Pomodoro Technique
19
Q
- A project time schedule indicates what needs to be done, which resources must be utilized, and when the project is due. It’s a timetable that outlines start and end dates and milestones that must be met for the project to be completed on time.
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Time Schedule to Coordinate Productivity
20
Q
are those that require immediate attention and often have impending deadlines. They demand immediate action to prevent negative consequences.
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Urgent tasks
21
Q
contribute directly to long-term goals and objectives. They may not be urgent, but their completion is crucial for overall success.
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o Important tasks
22
Q
Daily, Weekly, and Monthly Scheduling Techniques
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- Daily Planning
- Weekly Planning
- Monthly Planning
23
Q
- It is a common aspect of many workplaces, especially in industries that require round-the-clock operations or during peak business periods.
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overtime
24
Q
- This involves analyzing work patterns, identifying peak periods, and understanding the reasons behind the need for overtime.
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Strategies for Managing and Reducing Overtime
25
- When trying to reduce employee overtime, look for patterns in operations that could be improved or supplemented.
Look for Patterns
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- Looking ahead a few weeks or months in operations can give your business a chance to support employees in a way that reduces overtime hours.
Plan Ahead
27
Understanding the reasons behind the need for overtime
1. Increased Business Demand
2. Lack of staff
3. Scheduling
4. Seasonal fluctuations
5. Run your numbers
6. Automation
28
- By cross-training employees, it can create a more versatile workforce that is capable of filling in for absent colleagues or working different shifts.
Cross-Training and Skill Development
29
an easy way to deal with excess overtime is to implement flexible work schedules for your staff.
Allow Flexible Work Schedules
30
- Managing overtime effectively is crucial for both operational efficiency and employee wellbeing. It requires a combination of strategic planning, effective scheduling, use of technology, and consideration for employee welfare.
The Impact of Overtime on Employee Morale and Productivity
31
- It refers to how good something is compared to other similar things.
Quality
32
- with the expectations of the people nowadays, the quality of product must continuously improve and innovate.
Continuous Improvement and Innovation
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- alignment to the specifications and stands will guarantee a good quality.
Conformance to Specifications and Standards
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- it is one of the measurements to determine the quality of products or services you offer.
Customer Satisfaction and Loyalty
35
refers to the characteristics and attributes of a tangible item, such as a physical product or goods
Product Quality
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refers to the characteristics and attributes of intangible services provided by businesses to customers.
Service Quality
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relates to the effectiveness, efficiency, and reliability of the processes used to produce goods or deliver services.
Process Quality
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refers to the overall impression and satisfaction derived from engaging with a product, service, or process.
Experience quality
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- It involves planning, controlling, assuring, and improving various aspects of operations to achieve and maintain high standards of quality.
quality management
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- It's a comprehensive process that involves various aspects such as planning, control, assurance, and improvement.
quality management
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o It includes identifying customer needs, setting quality objectives, and establishing processes to meet those objectives
quality planning
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focuses on monitoring and inspecting products or services during production or delivery to ensure they meet specified standards.
Quality control
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involves establishing systems and processes to ensure that quality standards are consistently met.
o Quality assurance
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o Also known as continuous quality improvement or Kaizen, this involves constantly seeking ways to improve processes, products, and services.
- Continuous Improvemento
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o Managing supplier quality involves selecting reliable suppliers, and monitoring supplier performance.
- Supplier Quality Management
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o Engaging employees in quality improvement efforts and providing training can lead to better outcomes.
- Employee Involvement
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is critical for providing outstanding customer experiences, enhancing operational efficiency, ensuring compliance, establishing a competitive advantage, encouraging continuous improvement, motivating staff, and lowering expenses.
Understanding quality management
48
- It is a process through which a business seeks to ensure that product quality is maintained or improved. This is done by training personnel, creating benchmarks for product quality, and testing products to check for statistically significant variations.
Quality Control
49
where the y-axis on the graph tracks the degree to which the variance of the tested attribute is acceptable.
x-bar chart
50
is another approach that emphasizes the roles of research and development, product design, and product development in reducing the occurrence of defects and failures in products.
o Taguchi Method
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is a quality control process involving looking at and assessing all product parts.
100% inspection method
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Set specific quality standards for products and services. Document clearly so all teams understand.
o Establish Controls
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Test whole product and parts to cover all scenarios.
Product/Service
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Analyze and document any differences to assess quality issues
Analyze Variance
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Ensure variances are within statistical limits. Document if within limits; no action needed.
o Check and Define Limits
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If variances exceed limits, take corrective action. Reject batch or send back for rework.
o Corrective Decisioning
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Establish procedures to prevent future variances.
o Benchmark and Feedback
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developed the seven quality tools
- Kaoru Ishikawa
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- invented in 1950s to help workers of various technical backgrounds implement effective quality control measures.
Seven Quality Tools
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- most popular out of the seven quality tools
flowchart
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- used to visualize the sequence of steps in a process, event, workflow, system, etc.
flowchart
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- type of bar chart that visualizes the distribution of numerical data
Histogram
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- helpful when breaking down the frequency of your data into categories such as age, days of the week, physical measurements, or any other category that can be listed in chronological or numerical order.
Histogram
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- when collecting quantitative data, it is called tally sheet
Check Sheet
65
- also called as fishbone diagram because of fish-like shape
Cause and Effect Diagram
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- operates according to the 80-20 rule
Pareto Chart
67
- combination of a bar and line graph, it depicts individual values in descending order using bars, while the cumulative total is represented by the linePareto Chart
Pareto Chart
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- most useful in depicting the relationship between two variables
Scatter Diagram
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- with dependent values on the diagram’s Yaxis and independent values on the X-axis, each dot represents a common intersection point.
Scatter Diagram
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also called as Shewhart Chart, named after Water A. Shewhart
Control Chart
71
- determines whether or not a process is stable and predictable, making it easy for you to identify factors that might lead to variations or defects
Control Chart
72
- a collaborative creation and development of ideas
Idea Generation
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- it kicks off the idea management process, through which you can build out abstract, concrete, or visual concepts to determine solutions or explore new opportunities
Idea Generation
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- a structured approach to organizing complex information and concepts
Mind Mapping
75
- team members throw out specific details or constraints and voice any and every idea, no matter how unconventional
Brainstorming
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- similar to brainstorming, but rather than voicing the ideas out it is written down
brainwriting
77
- stands for substitute, combine, adapt, modify, put to another use, eliminate, and reverse
scamper
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- Participants take on different roles or perspectives (e.g., customer, competitor) to generate ideas from various viewpoints
Role-Playing
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- like frames in a comic strip, storyboarding sequences your idea's journey from concept to final product
Storyboarding
80
- utilizes unrelated problem analogies to stimulate creativity and generate new ideas
Synectics
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