Productivity and Collaboration (Obj 2, 3, 4) Flashcards

1
Q

The Sales Manager has requested a report of the feeds on certain objects. What is required to keep track of the feed activities on a record? (1)

A.) A standard report on object feed activities

B.) Find an app on the App Exchange that allows for this report

C.) A custom report based on an existing report type

D.) A custom report based on a custom report type

A

D.) A custom report based on a custom report type

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2
Q

A user wants to collaborate and discuss a record as a team with a group of other users. How can an Admin enable this most efficiently? (1)

A.) Set up a meeting time using the Salesforce scheduling function

B.) Use delegated admin to allow the user to create a new user group

C.) Create a group for the set of users and allow the ability to add records to Chatter groups by enabling the allow records in groups setting

D.) Create a group for the set of users and share the file through the files tab

A

C.) Create a group for the set of users and allow the ability to add records to Chatter groups by enabling the allow records in groups setting

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3
Q

Which of the following is correct when wanting to set up a Chatter group in which customers can participate? (1)

A.) An unlisted Chatter group cannot include customers.

B.) ‘Allow Customers’ Chatter group setting must be checked

C.) Chatter group access type must be set to Public or Private

D.) Any internal company user, who is a member of the new Chatter group, can invite a customer by entering the customer’s email address via the ‘Invite People’ option

A

B.) ‘Allow Customers’ Chatter group setting must be checked

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4
Q

As an Admin, what are you able to do using the SalesforceA app? (3)

A.) Update certain user detail fields

B.) Freeze a user

C.) Unlock a user

D.) Create custom object records

E.) Delete user records

A

A.) Update certain user detail fields

B.) Freeze a user

C.) Unlock a user

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5
Q

Which of the following will an Admin be able to restrict users from doing when they attach files in a Chatter feed or comment? (1)

A.) Restrict users from selecting image file types

B.) Restrict users from selecting files from Salesforce

C.) Restrict users from selecting files from their computer

D.) Restrict users from selecting any files

A

B.) Restrict users from selecting files from Salesforce

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6
Q

Which of the following are features of Chatter? (3)

A.) Follow records to be able to see changes to the records.

B.) Mute posts to stop receiving notifications about them, even if you are mentioned.

C.) Receive monthly email digests that summarize recent activity.

D.) Ability to share a file with other people.

E.) Create and join groups.

A

A.) Follow records to be able to see changes to the records.

D.) Ability to share a file with other people

E.) Create and join groups

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7
Q

Global Insurance would like to use the features of Outlook Integration to allow sales reps to quickly log emails and create records in Salesforce from Outlook. What are some valid considerations? (3)

A.) The only way sales reps can log emails to contact, leads, and person accounts is by matching an email address in the To or CC fields.

B.) Salesforce Inbox must be made available to sales reps to allow logging emails.

C.) Sales reps can add the email sender directly to Salesforce by using the ‘Add to Salesforce’ feature.

D.) The ‘Log Email’ button can be clicked to relate an email to Salesforce records

E.) New records can be created from the navigation menu of the Outlook Integration pane

A

C.) Sales reps can add the email sender directly to Salesforce by using the ‘Add to Salesforce’ feature.

D.) The ‘Log Email’ button can be clicked to relate an email to Salesforce records

E.) New records can be created from the navigation menu of the Outlook Integration pane

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8
Q

One of the Sales Managers would like to discuss a sales proposal with a few selected Account Managers. They want to make sure that the discussions related to it are available in one place and remain secure. Which options should the Admin consider? (2)

A.) Create an unshared Chatter group

B.) Create an unlisted Chatter group

C.) Create a public Chatter group

D.) Create a private Chatter group

A

B.) Create an unlisted Chatter group

D.) Create a private Chatter group

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9
Q

A user, who has uploaded and shared many files in the org, has asked the Admin about using freeze sharing on a specific file. What is true if freeze sharing is used on a file? (1)

A.) The file cannot be modified

B.) Further sharing of the file by users is prevented, but the owner and Admin can still share the file if they have Collaborator access to the file

C.) Existing shares of the file is removed

D.) The file cannot be shared with additional users

A

B.) Further sharing of the file by users is prevented, but the owner and Admin can still share the file if they have Collaborator access to the file

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10
Q

A user would no longer like to receive updates about a certain post in their feed. What feature should be used? (1)

A.) Hide Post

B.) Remove Post

C.) Mute Post

D.) Unsubscribe Post

A

C.) Mute Post

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11
Q

After a question has been asked in Chatter Questions, the best answer can be selected. What is true regarding the best answer? (2)

A.) A copy of the best answer appears at the the top of the list of answers with a check mark

B.) Once set, the best answer cannot be changed

C.) Only one answer can be selected as the best answer

D.) Only the person that asked the question can select the best answer

A

A.) A copy of the best answer appears at the top of the list of answers with a check mark

C.) Only one answer can be selected as the best answer

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12
Q

A company in the telecommunications industry has teams of agents who are at times in the field providing technical support to major clients. The agents use a Lightning App to work with records of a custom object and are requesting to have the detail page display only the necessary actions when accessing the record using the Salesforce mobile app to improve the user experience. Which of the options below can be performed to meet the requirement? (1)

A.) Use the Lightning Mobile Page for mobile users

B.) Build a separate Lightning App for mobile devices

C.) Set Action Visibility using the page layout editor

D.) Use Dynamic Actions to hide and show actions

A

D.) Use Dynamic Actions to hide and show actions

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13
Q

Cosmic Sporting Goods uses Gmail Integration, Salesforce Inbox, and Einstein Activity Capture. Some sales reps use the Salesforce Inbox mobile app and are part of an Einstein Activity Capture configuration that has emails disabled. Other sales reps are regular Gmail Integration users. When a sales rep uses Gmail to access emails from customers and prospects, how can they relate an email to an account or opportunity record in Salesforce? (1)

A.) Use the navigation bar to search for records, and click the ‘Relate’ link next to a record to relate it to the email.

B.) Click the ‘Log Email’ button to associate the email with a Salesforce record.

C.) Click the Salesforce icon while reading and email to display a list of records and click a record to relate it to the email.

D.) In the list of records that is displayed automatically, click an icon next to the record that needs to be related to the email.

A

B.) Click the ‘Log Email’ button to associate the email with a Salesforce record.

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14
Q

A Sales Manager has created a presentation for a lead but would like feedback from his sales team before presenting. What is the best way to accomplish this? (1)

A.) Enable Salesforce CRM content, store the presentation in a library, and invite the sales team to review.

B.) Send the Powerpoint presentation to every sales person via email

C.) Add the Powerpoint presentation to Documents

D.) Share the Powerpoint presentation in a Chatter post by tagging his sales team group

A

D.) Share the Powerpoint presentation in a Chatter post by tagging his sales team group

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15
Q

Bob, an Admin, has been approached by the sales manager who is looking to gain more insight into her customers’ interactions with the company via social media. She wants to use the information to generate leads for her sales reps. She would like to implement a solution within a month before the end of the fiscal quarter. What should Bob do? (2)

A.) Create a workflow to pull the information from social media applications

B.) Create a custom application using Apex and Visualforce to pull the information from social media applications

C.) Install an application from the AppExchange to pull information from social media applications

D.) Enable Social Customer Service and Social Accounts, Contact, and Leads

A

C.) Install an application from the AppExchange to pull information from social media applications

D.) Enable Social Customer Service and Social Accounts, Contacts, and Leads

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16
Q

Sally is a Sales Manager at Cosmic Innovations that works closely with many colleagues within their Salesforce org and collaborates through record feeds. She has a plan to go on vacation for 14 days. What is the easiest way to let her colleagues know that she will be away? (1)

A.) Create a Chatter group where all colleagues will let each other know when they will take days off

B.) Use the calendar and add a new event with the start and end dates for vacation days

C.) Send an email to let all of her colleagues know that she will be away

D.) Use the ‘Out of Office’ feature in her Chatter profile

A

D.) Use the ‘Out of Office’ feature in her Chatter profile.

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17
Q

An inside sales rep would no longer like to receive updates on a very active post in their home page feed. The Admin recommends muting the post. What is true regarding the ‘Mute Post’ feature? (1)

A.) A muted post will be unmuted for a user who is @mentioned in the post

B.) Muting a post will remove the post from all feeds

C.) Muted posts cannot be viewed after they have been muted

D.) The only way to mute a post is from the post’s dropdown menu

A

A.) A muted post will be unmuted for a user who is @mentioned in the post

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18
Q

What Chatter License type can be used to provide internal users access to Chatter features only? (1)

A.) Chatter Free

B.) Chatter External

C.) Chatter Plus

D.) Chatter Only

A

A.) Chatter Free

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19
Q

A user wants to share files from an external source with other users. What is the best way to do this? (1)

A.) Send an external email with a file attachment

B.) Contact the system admin to have them share the file on the Salesforce platform

C.) Create a public group, add the user, and share the appropriate files

D.) Set up Files Connect to access external files and share through the Chatter feed

A

D.) Set up Files Connect to access external files and share through the Chatter feed

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20
Q

The Sales team is excited to be able to access their data using the Salesforce Mobile App on their phone. The Admin explained that they will be able to access most of their data and functionality, but there are a few limitations. What is true regarding the data and functionality available using the Salesforce mobile app? (2)

A.) Records can be submitted for approval

B.) Leads can be viewed but cannot be converted

C.) Account, Contact, and Opportunity records can be created, viewed, and edited

D.) Cases cannot be maintained

A

A.) Records can be submitted for approval

C.) Account, Contact, and Opportunity records can be created, viewed, and edited

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21
Q

ABC Technologies has recently completed a large marketing campaign across the globe. The Marketing Director wants to gather customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and collating the survey results directly within Salesforce. How can an Admin meet this requirement? (2)

A.) Use the Salesforce native survey functionality

B.) Procure a third-party survey application

C.) Create a custom survey application using .net and integrate with Salesforce

D.) Look for an AppExchange solution to install that meets the requirements

A

A.) Use the Salesforce native survey functionality

D.) Look for an AppExchange solution to install that meets the requirements

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22
Q

A user would like to receive email digests of the different Chatter activities in her personal feed. What are the available frequencies that can be chosen when opting for email digests of Chatter activity? (2)

A.) Weekly

B.) Monthly

C.) Daily

D.) Hourly

A

A.) Weekly

C.) Daily

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23
Q

In order to keep users of the Salesforce mobile app aware of important events and notifications, the Admin is considering enabling push notifications. What is true regarding push notifications for the Salesforce mobile app? (3)

A.) Push notifications can be sent when a task is assigned to a user

B.) Push notifications can be sent for approval requests

C.) Push notifications can be sent for Chatter group mentions

D.) Sensitive information will always be removed from push notification text

E.) Users solely control whether to enable or disable push notifications

A

A.) Push notifications can be sent when a task is assigned to a user

B.) Push notifications can be sent for approval requests

C.) Push notifications can be sent for Chatter group mentions

24
Q

Worldwide Containers has enabled Enterprise Territory Management and created an Eastern U.S. territory. It has also assigned a large account and ten sales reps to that territory. A sales manager who is using a smartphone wants to identify the sales reps who will have access to the account because they have been assigned to the Eastern U.S. territory. How should the sales manager find the information? (1)

A.) The sales manager should check the Territories object.

B.) The sales manager should check the Users object and search for the ten sales reps.

C.) The sales manager should contact the administrator and ask for the information to be provided in a custom report.

D.) The sales manager should check the Users in Assigned Territories related list on the account.

A

D.) The sales manager should check the Users in Assigned Territories related list on the account

25
Q

Which of the following is true when a user converts a lead using the Salesforce mobile app? (1)

A.) Duplicate records can be created

B.) Lead sources from existing contacts will be overwritten during conversion

C.) A new contact should be associated to an existing account

D.) Lead conversion is not available in Group or Professional Edition

A

A.) Duplicate records can be created

26
Q

How would an Admin add a custom button to the Salesforce Mobile App Action bar? (1)

A.) Only standard buttons are available to be displayed in the Salesforce Mobile App Action bar

B.) Custom buttons are automatically displayed in the Salesforce Mobile App Action bar

C.) Customize ‘Salesforce Mobile and Lightning Experience Actions’ on the object page layout

D.) Customize ‘Quick Action’ on the object page layout

A

C.) Customize ‘Salesforce Mobile and Lightning Experience Actions’ on the object page layout

27
Q

A government agency would like to use Chatter but plans to test it in one department initially. How can this be accomplished? (1)

A.) Enable Profile Based Rollout for Chatter and disable Chatter access for any custom profiles that should not have access to Chatter

B.) Enable Role Based Rollout for Chatter and select the roles that should have access to Chatter

C.) Enable Chatter and disable the Chatter user permission for those users that should not have access

D.) Enable Chatter and enable any custom profiles that should have access to Chatter

A

A.) Enable Profile Based Rollout for Chatter and disable Chatter access for any custom profiles that should not have access to Chatter

28
Q

Julie has created a new post on the Chatter feed. After she has shared the post, what actions can she perform on the post? (2)

A.) Create New Task related to the post

B.) Edit the post and change the text

C.) Create an opportunity related to the post

D.) Log a call related to the post

A

A.) Create New Task related to the post

B.) Edit the post and change the text

29
Q

Which of the following are features included in Chatter? (3)

A.) Topics can be selected and added to a post

B.) Posts can be shared with the more popular social media channels like Twitter and Facebook

C.) A poll can be used within a Chatter post

D.) Posts can be shared to the user’s Chatter profile, or groups that the user is a member of

E.) Selected record data can be added to posts automatically

A

A.) Topics can be selected and added to a post

C.) A poll can be used within a Chatter post

D.) Posts can be shared to the user’s Chatter profile, or groups that the user is a member of

30
Q

What are valid reasons for considering an AppExchange App? (3)

A.) Some AppExchange apps are open source

B.) AppExchange apps cover functionality not covered by Salesforce

C.) AppExchange apps are isolated from other customizations, so they will not interfere with existing functionality

D.) Some AppExchange apps are free

A

A.) Some AppExchange apps are open source

B.) AppExchange apps cover functionality not covered by Salesforce

D.) Some AppExchange apps are free

31
Q

For which objects can a user create new records in the Salesforce Mobile App? (2)

A.) Reports

B.) Dashboards

C.) Opportunities

D.) Cases

A

C.) Opportunities

D.) Cases

32
Q

What should moderators do when a question in Chatter is not resolved? (1)

A.) Forward the Chatter question to the appropriate case manager

B.) Escalate the question directly to a case in the feed using Question-to-Case

C.) Leave the question for another user to answer

D.) E-mail the appropriate administrator to help solve the problem

A

B.) Escalate the question directly to a case in the feed using Question-to-Case

33
Q

Which of the following statements are true about sharing files in Lightning Experience? (3)

A.) A file can be shared privately with specific people

B.) Files home can be accessed to share a particular file

C.) A file is shared with the company only when it is posted to a feed that all users can see

D.) File permissions can be changed by file owners and collaborators

E.) While sharing a file, the file permission can be set to ‘Viewer’, ‘Collaborator’, or ‘Administrator’

A

A.) A file can be shared privately with specific people

B.) Files home can be accessed to share a particular file

D.) File permissions can be changed by file owners and collaborators

34
Q

An Admin is providing end-user training on the many features of Chatter. What is true regarding Chatter Questions that the Admin should include in the training? (2)

A.) An answer can be marked as the best answer for a Question

B.) Chatter Questions is not available in Communities

C.) Chatter Questions is available in the Chatter feed, in groups, and in records

D.) Solutions appear below the Chatter publisher when a customer asks a question

A

A.) An answer can be marked as the best answer for a Question

C.) Chatter Questions is available in the Chatter feed, in groups, and in records

35
Q

Global Solutions has all of its Eastern Sales reps in one Chatter group. A sales rep @mentions the group to ask a question regarding an opportunity record. What is true regarding the use of @mention for a group on a record feed? (3)

A.) Any user in the group can access the record

B.) The record displays in the group records related list in the group

C.) The group name that is @mentioned becomes a link to the group page

D.) A group-record relationship record is created

E.) Only a public group can be @mentioned

A

B.) The record displays in the group records related list in the group

C.) The group name that is @mentioned becomes a link to the group page

D.) A group-record relationship record is created

36
Q

Using the SalesforceA app, how can a Salesforce Admin manage users? (3)

A.) Reset user passwords

B.) Edit user details

C.) Change system permissions

D.) Deactivate users

E.) Delete user

A

A.) Reset user passwords

B.) Edit user details

D.) Deactivate users

37
Q

A connection from Salesforce to an existing cloud application is required. What should an admin first do when evaluating the level of effort? (1)

A.) Create a new object for the application in Salesforce

B.) Search for a connector or app for the application on the AppExchange

C.) Estimate the level of effort to design an application in Apex

D.) Create a WSDL based on the API provided by the application vendor

A

B.) Search for a connector or app for the application on the AppExchange

38
Q

The marketing team of Northern Trail Outfitters created a Chatter Group to post campaign ideas and get feedback from select employees. What Chatter group configuration would be most appropriate to allow only the group owners and managers to post to the group? (1)

A.) Broadcast Only must be enabled

B.) Access Type must be Public

C.) Access Type must be Private

D.) Post Sharing must be Group Owner or Managers Only

A

A.) Broadcast Only must be enabled

39
Q

What does an Admin need to do to enable sales reps to change the price book on an Opportunity using the Salesforce mobile app? (2)

A.) Create a mobile-ready VisualForce page for the Opportunity object

B.) Expose the Price Books tab in the Salesforce mobile app

C.) Add the Price Book field to the Opportunity page layout

D.) Include the ‘Edit’ quick action in the ‘Salesforce Mobile & Lightning Experience Actions’ on the Opportunity page layout

A

C.) Add the Price Book field to the Opportunity page layout

D.) Include the ‘Edit’ quick action in the ‘Salesforce Mobile & Lightning Experience Actions’ on the Opportunity page layout

40
Q

Acme Corporation would like to manage email campaigns, send mass emails, and track responses back in Salesforce. They do not need the complete functionality of Marketing Cloud at this stage. They envision that they need to send about 300,000 emails for a campaign in a month. What should the Admin suggest? (1)

A.) Use the standard campaign functionality

B.) Use a third-party app from the AppExchange

C.) Use a third-party email campaign application and integrate with Salesforce

D.) Build custom functionality that tracks the responses

A

B.) Use a third-party app from the AppExchange

41
Q

A sales manager is working on a proposal for a new business Opportunity and wants to share files and collaborate with his team. Only the team should have access to the information shared inside the group. What should the manager do? (1)

A.) Create an unlisted Chatter group and ask each team member to make a request to join

B.) Share files and information in the opportunity record feed

C.) Create an opportunity Chatter group that will automatically include all opportunity team members

D.) Create a private Chatter group and add the team members

A

D.) Create a private Chatter group and add the team members

42
Q

How can the Admin promote community engagement by giving users the ability to ask and answer questions in Chatter? (1)

A.) Add the Question action to the global publisher layout

B.) Increase the visibility of the Question action in the publisher layout

C.) Only administrators are granted access to use Chatter Questions

D.) Enable Chatter Questions in the Chatter feed for each user profile

A

B.) Increase the visibility of the Question action in the publisher layout

43
Q

What do Chatter Free users have access to? (2)

A.) Member profiles for any groups they belong to

B.) Salesforce data related to any Chatter posts they are mentioned on

C.) Files shared to the groups they belong to

D.) Salesforce account data

A

A.) Member profiles for any groups they belong to

C.) Files shared to the groups they belong to

44
Q

Critical information in group chatter feeds is often not seen by users. How can the visibility of critical information in a Chatter group feed be improved? (1)

A.) Enable the critical posts feature for your org

B.) Mark the post with the critical information as Important

C.) Pin the post with the critical information to the top of the feed

D.) Bookmark the post with the critical information

A

C.) Pin the post with the critical information to the top of the feed

45
Q

What is true regarding adding records to Chatter groups? (1)

A.) Records cannot be added to groups that allow customers

B.) Only one record can be added to each group

C.) Any standard or custom object can be added to a group

D.) All users in the group can see any records added to the group

A

A.) Records cannot be added to groups that allow customers

46
Q

The Admin has been asked to summarize the important features of Chatter. Which features describe Chatter correctly? (3)

A.) A user can choose to follow individual records using Chatter

B.) Chatter feed Tracking provides real-time notification of changes to a particular record

C.) The Chatter User Profile allows a user to share important information about themselves

D.) All desktop features are also available in the Salesforce mobile app

E.) A user can access records to which they do not have access if they are referenced in a Chatter post

A

A.) A user can choose to follow individual records using Chatter

B.) Chatter Feed Tracking provides real-time notification of changes to a particular record

C.) The Chatter User Profile allows a user to share important information about themselves

47
Q

Creative Arts is a small firm that has chosen Salesforce Professional edition with two user licenses. They cannot afford to have a full-time developer and Salesforce Administrator managing their instance. Recently they found that they have many duplicate lead and contact records created. What should they do to dedupe the Leads and Contacts records in a cost-effective way? (2)

A.) Learn the basics of programming to develop their own deduping logic

B.) Hire a developer to develop a deduping program

C.) Search on the AppExchange for a free deduping solution

D.) Evaluate the built-in duplicate management functionality to see if it would meet the firm’s needs

A

C.) Search on the AppExchange for a free deduping solution

D.) Evaluate the built-in duplicate management functionality to see if it would meet the firm’s needs

48
Q

Future Electronics has 15 sales metrics that are measured in its contact center. The sales manager receives a report that contains the center’s performance for each metric. However, she wants to be able to immediately see the high-level overview of three specific metrics when she views the report in the Salesforce mobile app. What feature can help achieve this requirement? (1)

A.) Conditional formatting

B.) Report Highlights

C.) Featured Data

D.) Data Priorities

A

B.) Report Highlights

49
Q

What is true regarding editing feed posts and comments? (2)

A.) The ability for users to edit their own feed posts is enabled by default

B.) Salesforce Administrators can edit any post

C.) The edit option isn’t available on posts with file attachments

D.) Record owners can always edit any post on records they own

A

A.) The ability for users to edit their own feed posts is enabled by default

B.) Salesforce Administrators can edit any post

50
Q

Which of the following are true regarding user management using the SalesforceA app? (3)

A.) Adding multiple users at once is possible in the SalesforceA app

B.) Users can be deleted using the SalesforceA app

C.) A user license can be reassigned using the SalesforceA app

D.) Permission sets can be assigned to users using the SalesforceA app

E.) It is possible to create new users using the SalesforceA app

A

C.) A user license can be reassigned using the SalesforceA app

D.) Permission sets can be assigned to users using the SalesforceA app

E.) It is possible to create new users using the SalesforceA app

51
Q

What is true regarding the ability to format Chatter posts with rich text? (3)

A.) Rich text allows typeface selection and text effects like shadows and highlights

B.) Rich text allows the insertion of a hyperlink or an image to a post

C.) Formatting posts with rich text is a Chatter setting that can be enabled or disabled

D.) Text posts, questions, polls, and posts with link, or file attachments can use rich text

E.) Rich text includes bold, italic, underline, bullet, and numbered lists

A

B.) Rich text allows the insertion of a hyperlink or an image to a post

C.) Formatting posts with rich text is a Chatter setting that can be enabled or disabled

E.) Rich text includes bold, italic, underline, bullet, and numbered lists

52
Q

A sales manager wants to make sure that he is notified in both desktop and mobile channels whenever he is @mentioned in a Chatter group that he is a member of. He has downloaded the recent Salesforce mobile app on his iPhone. How can this requirement be fulfilled in Notification Builder? (3)

A.) Enable delivery to the desktop channel in the ‘Individual mentions on a post’ Notification Type

B.) Enable delivery to Salesforce for iOS in the ‘Posts to a group’ Notification Type

C.) Enable delivery to both desktop and mobile channels in the ‘Posts to a group’ Notification Type

D.) Enable delivery to Salesforce Chatter and Salesforce for iOS in the ‘Individual mentions on a post’ Notification Type

E.) Enable delivery to the mobile channel in the ‘Individual mentions on a post’ Notification Type

A

A.) Enable delivery to the desktop channel in the ‘Individual mentions on a post’ Notification Type

D.) Enable delivery to Salesforce Chatter and Salesforce for iOS in the ‘Individual mentions on a post’ Notification Type

E.) Enable delivery to the mobile channel in the ‘Individual mentions on a post’ Notification Type

53
Q

A sales rep travels frequently to client sites. To stay in touch with co-workers, she uses the Salesforce mobile app and Chatter posts. She likes Chatter as a communication tool, but sometimes there are too many posts on her feed and she would like to get rid of the notifications associated with some of the posts. What action can be taken in the Salesforce mobile app to achieve this? (1)

A.) Use the ‘Mute Post’ feature

B.) Use the ‘Hide Post’ feature

C.) Delete the Chatter post

D.) Ask the Salesforce Administrator to turn off Chatter

A

A.) Use the ‘Mute Post’ feature

54
Q

A project manager is leading a team project and would like to share project information and files only with the project team members. What Salesforce feature can support this requirement? (1)

A.) Create a public Chatter group, add the project team members, and then change the group access level to private

B.) Create a private Chatter group and add the project team members to the group

C.) Create a private project workspace and add the project team members

D.) Create a public Chatter group and only invite the project team members

A

B.) Create a private Chatter group and add the project team members to the group

55
Q

A company that makes hiking apparel would like to collaborate with partners and find a way to be able to discuss various topics in groups. The collaboration is limited to discussions at this stage. What cost-effective solution would be recommended for this requirement? (1)

A.) Set up a Customer community

B.) Use Chatter External licenses for the external users

C.) Create Chatter Free licenses for the external users

D.) Set up a Partner community

A

B.) Use Chatter External licenses for the external users

56
Q

Cosmic Learning Solutions uses a Lightning Flow to gather information from customers regarding their interest in products. The administrator of the company is required to add a functionality to the flow that allows accepting credit card payments from the customers. What can the administrator do to meet this requirement? (1)

A.) Install a Bolt Solution that uses a third-party service for accepting credit card payments.

B.) Download and install a Flow Solution from the AppExchange and use it in the flow.

C.) Create a Visualforce page that accepts credit card payments and embed the flow in the page.

D.) Create and embed a Lightning page that uses a third-party Lightning component within the flow.

A

B.) Download and install a Flow Solution from the AppExchange and use it in the flow.