Production and Product Service Systems

Question 1

The automotive manufacturer Tesla is offering its cars with a leasing contract at 830 US dollars
per month. What type of Product Service System offering is this?

Answer 1

Use-oriented

Question 2

Transfer of ownership of the physical product from user to provider is an important aspect when
manufacturers offer more service-oriented PSS solutions. In comparison with a classical “sell
physical product”-approach, which of the following aspects is often seen as a risk for the
manufacturer/provider perspective when retaining ownership throughout the life cycle?

a) That the user changes their way of using the product and wear/damage increases
b) That the cost to produce spare parts increases
c) That cost of technology upgrades increase
d) That the user does not know how to operate the product

Answer 2

a) That the user changes their way of using the product and wear/damage increases