Production Flashcards

1
Q

What are the main way to add value?

A
Transformation process
Additional features
Distinct brand image
Assumed value
Excellent customer service
Delivery service
Range of models/options
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2
Q

Advantages of adding value?

A

Allows a higher price (higher profit)

Creates USP

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3
Q

Disadvantages of added value?

A

Increased cost
Might reduce sales
Elasticity of product might affect ability to change price

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4
Q

What are the three aspects of value analysis?

A

Function, cost and aesthetics

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5
Q

What is research?

A

Finding out what customer want or improving products

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6
Q

What is development?

A

Taking research and improving

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7
Q

Innovation is …

A

where the idea becomes an economic reality

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8
Q

What are the problems with R and D?

A
Cost 
Risk
Copying
Limited protection
Changes in technology
Changing customer needs
Unemployment
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9
Q

Factors influencing level of R and D

A

Level of competition
Product
External environment
State of economy

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10
Q

What is market orientated?

A

Where a company finds out what the market wants and develops a product in relation to this

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11
Q

What is product orientated?

A

When you develop a product and try to sell it

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12
Q

What are the different types of production?

A

Job production - one off
Batch production - certain number made before specification changed
Flow/mass production - involves a production line
Process production - a series of process which raw materials go through e.g. oil

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13
Q

What factors affect the type of production used?

A
Initial capital
Customer needs
Type of good/market
Product lifetime
Business objectives 
Competition
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14
Q

What is cell production?

A

When workers are organised into multi-skilled teams responsible or a particular production process

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15
Q

What does critical path analysis allow?

A

The overall time for the project to be calculated

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16
Q

What are the advantages of critical path analysis?

A

Helps reduce risk and cost
Helps identify slack
Decision making and planning tool
Can help other aspects of business planning

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17
Q

What are the disadvantages of critical path analysis?

A

Based on estimates
CPA does not guarantee success
Resources might not be as flexible as management hopes
Too many activities might make diagram confusing

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18
Q

How to calculate total float?

A

Lastest finish time - duration - earliest start time

LFT - duration - EST

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19
Q

How to calculate free float?

A

Earliest start time (next activity) - duration - earliest start time
EST (next activity) - duration - EST

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20
Q

What is PERT analysis?

A

A pessimistic variation of critical path analysis

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21
Q

What is the formula for PERT analysis?

A

Optimistic time + 4 x likely time + pessimistic time / 6

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22
Q

A GANTT chart is …

A

a graphical representation of the order and duration of tasks

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23
Q

What are the benefits of a GANTT chart?

A

Visual representation
Easy to manage
Shows what is happening
Allows time and resource management

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24
Q

What are the drawbacks of a GANTT chart?

A

Does not show critical activities
Can not see EST and LFT
Can not calculate float
Does not allow for external factors

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25
Productivity is ...
the amount of output per given input in a given time period
26
What is the formula for productivity?
Total output/total input
27
What is the formula for labor productivity?
Outputs/average no. of employees
28
How can you increase productivity?
``` Training Improved motivation More or better capital equipment Better quality raw materials Improved organization of production Target setting Factory layout Teamwork ```
29
An economy of scale is when ...
Unit cost falls as output increases
30
What is an internal economy of scale?
An economy of scale arising from growth of the business its self
31
What is an external economy of scale?
Economies of scale which occur within the industry
32
What are the internal economies of scale?
``` Purchasing Technical Specialisation Marketing Managerial Financial Network Risk-bearing ```
33
What are the external economies of scale?
Development of local facilities New research Relocation of suppliers Agglomeration economies
34
What is a purchasing economy of scale?
Discounts offered on large orders
35
What is a technical economy of scale?
Large businesses can afford to invest in the latest technology
36
What is specialization in the workforce as an economy of scale?
It is when production can be broken up into tasks which are then completed by specialists
37
What is a marketing economy of scale?
If they offer a large range of products it gives them power when negotiating with suppliers, also some products might provide passive benefits to others
38
What are financial economies of scale?
Large businesses are often more creditworthy and floated on the stock market
39
What are network economies of scale?
The cost to add one new user is often negligible to large companies
40
What are risk baring economies of scale?
Risks are spread across a large company with a range of products
41
A diseconomy of scale is ...
when a businesses growth causes a rise in unit cost
42
What are the diseconomies of scale?
Poor communication Lack of motivation Lack of direction Loss of organization
43
What is capacity utilization?
The percentage of total capacity that is actually being achieved in a given period
44
What is the formula for capacity utilization?
(Actual level of output/maximum possible output)*100
45
How can you increase capacity utilization?
Lower maximum possible output Increase demand (marketing, price) Differentiate product
46
Why might a company not have 100% capacity utilization?
Competition Stage in product life cycle Seasonality Alternative costs
47
What are the benefits of having high capacity utilization?
``` Fall in average costs Less wastage Increased profit Employee motivation Increased competitiveness ```
48
What are the drawbacks of having high capacity utilization?
Coping with maintenance and breakdowns Cannot accommodate additional orders High-pressure environment Reduced quality
49
What is stock control?
The process used by a business to ensure that it has sufficient stock for its purpose
50
What are the types of stock?
Raw materials Work in progress Finished goods
51
What is maximum and minimum stock?
Maximum stock is the highest amount a company is willing to hold and minimum is the lowest amount
52
What is buffer stock?
A reserve of stock which is maintained to allow for changes in demand
53
What is the lead time?
The difference between the order time and when the company receives the goods
54
What is the reorder level?
Trigger point for when the next order for stock should be placed
55
What is a stock out?
When you run out of stock
56
What are the costs of holding too much stock?
Can be damaged as hard to monitor Takes up space (increased costs) Money tied up (opportunity cost) Raw materials and work in progress hard to liquidate Depreciation of stock Space for storage cannot be used for anything else (opportunity cost)
57
What are the benefits of holding stock?
Allows you to meet demand Buffer stock allows for fluctuations in demand Economies of scale
58
How do you calculate average stock level?
Maximum stock level + minimum stock level / 2
59
What are the problems associated with a stock out?
Cannot meet demand Cannot hold buffer stock Bad reputation Cash flow issues
60
What is first in first out (FIFO)? - Stock control
The first stock in should be the first out
61
What is last in first out (LIFO)? - Stock control
Most recent stock in should be first out (cannot use for perishable goods)
62
What is EPOS (Electronic Point Of Sale)? - Stock control
A computerized system including barcodes and scanners which tracks the volume of a stock
63
What is Kanban? - Stock control and Lean production
A traffic light system in which stock is only brought forward when the light is green
64
What is JIT (Just In Time)? - Stock control and Lead production
When goods are received only when they are needed but relies upon dependable suppliers
65
What is Economic Order Quantity (EOQ)? - Stock control
The order quantity in that minimizes total inventory holding cost and ordering cost
66
What is lean production?
An approach to management that focuses on cutting out waste, whilst ensuring quality
67
What is time management? - Lean production
A method of looking to reduce wasted time allowing for; quicker response time, faster product development and reduced staff costs
68
What is motivation? - Lean production
Increasing your workers desire to perform and increasing productivity
69
What is Kaizen? - Lean production
Means "continuous improvement" and is employee lead small changes to improve production
70
What is cell production? - Lean production
When the production line is spilt into cells responsible for a part allowing the people in the cells to rotate their roles
71
What is Total Quality Managment (TQM)? - Lean production
An attitude to quality where there are zero defects and total customer satisfaction. It is achieved through regular checking and removing defects early
72
What is Jidoka? - Lean production
Building into production the ability to detect faults
73
What are quality circles? - Lean production
Groups of employees and external counsel brought together to identify potential improvements
74
What do you need for successful implementation of lean production?
A culture for change A budget/suitable finances Customer and employee centered Good relationship with suppliers
75
What are some examples of waste production?
Over-production Waiting time Stock Defects
76
What are the supply factors affecting location?
``` Labour costs Land costs Energy costs Transport costs community factors - local amenities, local government ```
77
What are the demand factors affecting location?
``` Customer convenience Labour skills Site suitablity Image Expansion potential ```
78
Logistics are ...
The general commercial activity of transporting, storing and acquiring goods
79
What are the key factors of logistics?
Storage facilities Customer requirments Information systems Transportation
80
What factors affect logistical decisions?
``` Specific product requirements Location of demand and supply Size and type of product Nature of demand Cost of modes of transport Cost of storage Lead time ```
81
What are the benefits of internal logistics?
``` Greater control Cheaper in the long run Don't rely on third party Greater flexibility Increases asset value ```
82
What are the benefits of external logistics?
``` Doesn't have a setup cost Predictable expenses Lower unit cost Specialist firm Easier to adapt to demand ```
83
Reshoring is ...
the act of reintroducing domestic manufacturing/processes
84
Offshoring is ...
the process of relocating a business process from one country to another
85
Outsourcing is ...
an agreement where one company contracts out part of an internal process to another company
86
What are some reasons for resourcing?
Shorter delivery times Minimise risk in supply chain Reduce complexity of supply chain Easier to collaborate with domestic suppliers Cost advantage of offshoring not as great as it once was
87
What are the reasons for offshoring?
``` Lowers cost Access skilled and higher quality labour Use additional capacity Take advantage of different laws Move closer to target markets ```
88
What are the disadvantages of offshoring?
Longer lead time Additional management cost Must consider exchange rates communication barriers
89
Reasons for outsourcing
Reduced cost Improvement in quality Meet changes in demand
90
What is subcontracting?
When the production of a particular part of production is completed by another firm
91
What are the advantages of subcontracting?
Reduction in cost Increase in quality (specialized firm) Allows for an increase in production
92
What are the disadvantages of subcontracting?
Loss of control - reliant on another business Risk lower quality Potentially longer lead times
93
What is quality?
It is meeting the needs and expectations of all customers
94
What are the key aspects of quality?
Design, functionality, reliability, consistency, durability, after sales and value for money
95
Why is quality important?
Increases competitiveness Modern customers are knowledgeable and demanding Customers are prepared to complain about poor quality Customers are able to share information about quality
96
What are the benefits of high quality?
``` High customer loyalty Customer satisfaction Repeat purchases Customer recommendations Lower marketing costs ```
97
What is quality assurance?
The process that ensures production quality meets the requirements of customers
98
What are the international standards for quality?
Kitemark ISO 9000 Wool mark
99
What are the costs of quality assurance implementation?
Staff training costs Downtime between change Demotivation from change Recruitment costs
100
What is quality benchmarking?
A general approach for a business to improve by looking at the best practice in the industry
101
What is the formula for wastage rates?
No. of rejects/total produced * 100
102
What is quality of control?
The process of inspecting products to ensure that they meet the required quality standards
103
What is the difference between quality assurance and control?
Assurance is based on the processes and looks to make sure no defects occur and quality control is based on inspection and takes defects out
104
What are the costs of poor quality?
``` Bad reputaion Loss of customers Cost to replace goods Wasted materials Less competitive ```
105
What are serivices?
Activities that other people or businesses do for you