Product Knowledge - Training - BrainScape

Question 1

What is the unique selling point of the brush barrel?

Answer 1

A 20% longer brush barrel allows wider sections for faster finishing.

This longer barrel also serves as a storage area for longer hair which is a technique taught in the Art of the Blow Dry.

Question 2

What is the unique selling point of our brush cap?

Answer 2

The unqiue part is… we don’t have an end cap.

Our recessed end cap eliminates hair from snagging.

Question 3

What is the unique selling point of our bristles?

Answer 3

Nylon bristles infused with carbon to resist heat up to 500 degrees, and tourmaline for a shiny humidity resistant finish that lasts longer.

Question 4

What is the unique selling point of where our brush handle meets the barrel?

Answer 4

It’s a seamless design to eliminate hair from snagging.

Question 5

What is the unique selling point of our brush grip?

Answer 5

Extra long silicone handle for total control & less hand fatigue.. even with wet hands.

Question 6

What’s the warranty on our brushes?

Answer 6

1st 6 months: No limitation guarantee ERGO will replace any brush should it fail under normal use. After 6 months there is no warranty.

Return requires a $5 warranty co-pay.

All warranty information can be found on our website at askergo.com.

Question 7

What’s the benefit of using the paddle brush vertically?

Answer 7

Fast detangling!

Question 8

What’s the benefit of our paddles pin cushion?

Answer 8

We use a flexible pin cushion pad that feels great on the scalp.

Question 9

What’s the benefit of our pin molding process?

Answer 9

Each pin is individually molded which allows smooth movement through the hair and prevents the little heads from ever falling off… it’s one piece.

Question 10

What’s the benefit of our pin material?

Answer 10

Our pins are tourmaline & carbon infused to resist heat and deliver great shine while neutralizing oders.

Question 11

What’s the benefit of our paddle handle?

Answer 11

Soft touch silicone finish for total control even with wet hands.

Question 12

Why does the ERGO blow dryer we have an ion generator?

Answer 12

Prevents frizzies and delivers shine!

Question 13

On the ERGO blow dryer what’s the benefit of the back cover?

Answer 13

It’s easy to remove for cleaning.

Question 14

What is the wattage of our blow dryer?

Answer 14

Its a 2000 watt heavy duty AC motor.

Question 15

What are the types and benefits of our blow dryer nozzles, that come with the blow dryer?

Answer 15

Snap on and easily rotate with 2 sizes medium and wide.

Question 16

What’s the benefit of our blow dryer cord design?

Answer 16

Extra heavy duty 10 ft cord for range of movement.

Question 17

What are the 3 tempature settings for our blow dryer?

Answer 17

1. No heat
2. Low heat (145 Degrees)
3. High heat (289 Degrees)

Question 18

What are the 2 speed settings?

Answer 18

Medium - 60mph

High - 80mph

Question 19

What makes our blow dryer renewable?

Answer 19

The dryer is built with premium components designed to last. If any of the high quality parts fail, they are independently replaceable, this allows for an extremely serviceable dryer. Saves you from buying a new dryer, and saves the earth from waste.

Question 20

What’s the warranty on our blow dryer?

Answer 20

1st year: unlimited free labor for anything that goes wrong, unless its utterly destroyed which has never happened. …

After the first year it’s a flat $45 for a complete refurbishing of the blowdryer and internal parts, it looks and performs like new.

Question 21

What’s the difference between AC and DC motors… Which do we use?

Answer 21

AC motors are considered heavy duty able to withstand frequent long use. This is especially important for professionals who have the tendancy to have their nozzles against the brush. The ERGO AC motor has an average lifespan of 2000 actual working hours which would be equivelent to 4000-8000 blow drys. DC motors were designed for retail customers as they are approximately 40% smaller and less powerful than an AC. That also means the DC motor is exceptionally light. Unfortunately, the smaller motor has a shorter lifespan, pushes less airflow and is generally reliant on heat.

Question 22

Why does our blow dryer have a shorter profile?

Answer 22

The smaller size allows for more ergonomic usage in 3 ways.

1. Proper arm elevation
2. Central balancing of weight
3. Allows stylist to be closer to their work.

Question 23

What are the flat & smoothing iron plates made from and why?

Answer 23

Tourmaline & ceramic coated plates ensure even heat and long lasting shine.

Question 24

Why are the flat & smoothing and mini crimping iron tips designed with grooves?

Answer 24

They are heat resistant to the touch.

Question 25

How do we support the plates in our irons and why?

Answer 25

No springs! We use silicone that will never corrode or wear out!

Question 26

What are the 3 heat settings for the smoothing iron?

Answer 26

390 - Safe for color treated hair.

420 - Resistant or virgin hair types.

450 - For professional use.

But the temperature is adjustable beyond these 3 settings.

Question 27

Why do the iron bodies have a rounded design?

Answer 27

The rounded design fits all hand sizes and dissipates heat, which leads to less hand fatigue.

Question 28

What’s the benefit of the cord design on our irons?

Answer 28

They have a 360 degree rotating 10 ft cord for complete freedom.

Question 29

What’s the benefit of the silicone end cap that comes with each iron?

Answer 29

Safe storage & travels that also products the plates from scratches and damage.

Question 30

What’s the warranty on our irons?

Answer 30

1st year: A flat rate of $20 covers any and all manufacturer or accidental damage.

After the first year there is no warranty.

All warranty information can be found on our website at askergo.com.

Question 31

What is the coating on the crimping plates and why do we use it?

Answer 31

Titanium coating for easy cleaning.

Question 32

What are the temperature settings for the crimping Iron?

Answer 32

390 - Safe for color treated hair

420 - Resistant or virgin hair types.

But the temperature is adjustable beyond these 3 settings.

Question 33

What are some uses for the mini-crimper?

Answer 33

Creating texture for hairdressing whether select pieces or the entire head. Its also quite famous for creating the illusion of volume by using it in underlying sections at the roots. This gives a result similar but much healthier than teasing the roots.

Question 34

What temperature does the Hot Razor blade reach, and why?

Answer 34

Heats to 350 degrees which allows dry cutting while sealing ends to prevent spliting.

Question 35

What length is the cord of the Hot Razor?

Answer 35

Extra long 10 ft cord.

Question 36

How do you know if the Hot Razor is on?

Answer 36

There is a red LED.

Question 37

What’s the warranty on our Hot Razor?

Answer 37

Same as the irons.

1st year: A flat rate of $20 covers any and all manufactuerer or accidental damage.

After the first year there is no warranty.

All warranty information can be found on our website at askergo.com.

Question 38

What’s so unique about our Hot Razor blades?

Answer 38

They are a special Japanese 2 in 1 for double the lifespan.

Instructions for changing the blades is contained within the Hot Razor packaging.

Question 39

How many blades do you get in a pack of razor blades for the Hot Razor?

Answer 39

10 razors, each with a double lifespan.

Question 40

How often do you need to replace the blades for the Hot Razor.

Answer 40

The first sign of needing replacement is when there is too much tension when working though damp or dry hair. This varies depending on if you have been cutting damp or dry hair…

4-6 on damp 2-3 on dry.

It’s important to note that our 2 in 1 blade has a patented design to allow twice the lifespan.