Product Knowledge Flashcards

1
Q

What is the category of Dragon Palace Hotel?

A

Dragon Palace Hotel is a 4-star luxury hotel

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2
Q

Where is the location of Dragon Palace Hotel?

A

Al Warsan 1, International City, Dubai

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3
Q

What is the Tagline of Dragon Palace Hotel?

A

Stay Where the Luxury Awaits

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4
Q

What is the Room Inventory of DPH?

A

285 rooms, suites and apartments

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5
Q

What are the Rooms Category in DPH?

A

1-Deluxe Room
2-Grand Deluxe

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6
Q

What are the Suites Category in DPH?

A

-Premium Suite
-Executive Suite
-Royal Suite

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7
Q

What are the Apartment Categories in DPH?

A

-Studio
-Grand Studio
-One-Bedroom
-Two-Bedroom

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8
Q

How many floors do we have?

A

7 floors

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9
Q

How many room views do we have? Specify.

A

3 Views
-Garden
-Pool
-Garden Pool

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10
Q

How many Rooms (Deluxe & Grand Deluxe) do we have?

A

206

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11
Q

How many Deluxe Twin and King? How many Grand Deluxe?

A

Twin - 67
King - 118
Grand Deluxe - 21

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12
Q

How many Suites do we have?

A

26

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13
Q

How many Apartments do we have?

A

53

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14
Q

How many Connecting Rooms do we have? How many sets per floor?

A

14 rooms - 2 sets per floor

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15
Q

How many Handicapped Rooms? On which floors is it located?

A

5 rooms - 2nd, 3rd, 4th, 5th, 6th floors

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16
Q

What are the room numbers of the Handicapped Rooms?

A

201-301-401-501-601

17
Q

How many Smoking Rooms? On what floors?

A

Total of 79 rooms
37 rooms - 1st
42 rooms - 2nd

18
Q

What is the TV screen size in the rooms?

A

50”

19
Q

What is special about the mini-bar in the rooms?

A

It is COMPLIMENTARY

20
Q

How many restaurant outlets? Specify them all.

A

6 outlets
Pai Cube
Imperial Garden
Sakura Garden
Lobby Lounge
Shisha Lounge
Starlight KTV

21
Q

What is the name of our Music Bar?

A

Pai Cube

22
Q

What are the timings of Pai Cube All-Day Dining & Music Bar?

A

7AM-6PM
6PM-3AM Dinner & Music Bar

23
Q

What is the operation timings of the Lobby Lounge?

A

8AM-12AM

24
Q

Where are the restaurants located?

A

Podium Floor

25
Q

Where is the Shisha Lounge located?

A

1st Floor

26
Q

What is the name of our KTV Lounge?

A

Starlight

27
Q

What are the operation timings of Sakura Garden?

A

Lunch - 12PM-3PM
Dinner - 6PM-2AM

28
Q

Where is the location of the Lobby Lounge?

A

Ground Floor

29
Q

Operation timings of Starlight?

A

6PM-3AM

30
Q

How many private rooms does the Imperial Garden have? What is the seating capacity each room?

A

9 private rooms, up to 25 seats

31
Q

What is the name of our Spa & leisure centre?

A

V9 Spa and Leisure Centre

32
Q

What is the name of our KTV?

A

Starlight

33
Q

How many private rooms are there in Imperial Garden?

A

9 private rooms

34
Q

What is the operation hours of the Spa?

A

24-hours

35
Q

Where is the putting green located?

A

1st Floor

36
Q

Where is the swimming pool located and what is the operation timing?

A

1st floor / 7AM-7PM

37
Q

How far is Dubai Airport from DPH?

A

17KM