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Business - Operations > Processes of Operations Management > Flashcards

Processes of Operations Management Flashcards

1
Q

Inputs

A

The resources used in the transformation processes to create finished products (outputs)

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2
Q

Transformed Resources

A

Inputs that are converted or assembled into something else in the operations processes

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3
Q

Transforming Resources

A

Inputs that carry out the transforming process

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4
Q

Examples of Transformed/Transforming Resources

A
  • Materials & Intermediate Goods, Information, Customers
  • HR, Facilities
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5
Q

Materials

A

Physical elements used to make a product

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6
Q

Raw Materials

A

These are unprocessed natural resources such as wood/oil

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7
Q

Intermediate Goods

A

Manufactured goods that have already been transformed and are being used as a part to build something else

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8
Q

Facilities

A

Refers to plant factory and machinery used to transform inputs into outputs

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9
Q

Transformation

A

Conversion of inputs into a finished product (outputs)

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10
Q

Volume

A

How much a product a business should produce

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11
Q

Mix Flexibility

A

Mix of products (product range)

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12
Q

Direct Contact

A

Takes the form of customer surveys, interviews and blogs

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13
Q

Indirect Contact

A

Comes through review of sales and market share data and observing customer behaviour

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14
Q

Sequencing

A

Is the order in which activities in the operations process occur

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15
Q

Scheduling

A

Is the length of time activities take within the operations process

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16
Q

Gantt Chart

A

Outlines the activities that need to be performed:
- in the order it should be performed
- how long it is expected to take

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17
Q

Advantages of Gannt Chart

A
  • Forces managers to plan the steps to complete a task on time
  • Easier to monitor progress to planned activities
18
Q

Critical Path Analysis (CPA)

A

A scheduling method that shows what tasks need to be done and what order is necessary to complete those tasks

19
Q

Task Design

A

Involves classifying job activities in ways that make it easy for an employee to perform

20
Q

Skills Audit

A

A formal process used to determine the present level of skilling and any skill shortages

21
Q

Processes Layout

A

The arrangement of machines so that the machines and equipment are grouped together by the function they perform

22
Q

Process Production

A

deals with high variety, low volume production

23
Q

Product Production

A

Production that is characterised by the manufacturing of a high volume of constant quality goods

24
Q

Product Layout

A

Layout in which the equipment arrangement relates to the sequence of tasks performed in manufacturing a product

25
Q

Project Production

A

Deals with layout requirements for large-scale, bulky activities -> construction

26
Q

Fixed Position Layout

A

Operational arrangement in which employees & equipment come to the product

27
Q

Workstations

A

desk areas -> fitted with computer, monitor, phone, keyboard… close to printer/scanner

28
Q

Telecommute

A

Work from outside the office

29
Q

Robotics

A

are programmable machines capable of performing assembly tasks, that allow a greater degree of precision than human labour

30
Q

Computer-Aided Design (CAD)

A

is a computerised design tool that allows businesses to create 3D digital product designs

31
Q

Computer-Aided Manufacturing (CAM)

A

allows businesses to control their operations activities

32
Q

Monitoring

A

When a business measures actual performance against planned performance

33
Q

Key Performance Indicators (KPI)

A

Pre-set targets that businesses use to judge performance

34
Q

Control

A

Happens after a business has compared actual performance with planned performance and takes corrective action

35
Q

Example of Corrective Action

A

Redesigning the facilities layout -> Ford
Adjusting the level of technology used

36
Q

Improvement

A

Systematic reduction of inefficiencies, wastage and poor processes

37
Q

Bottlenecks

A

An aspect of transformations that have slowed down the overall processing speed and created a bank of unprocessed products

38
Q

Outputs

A

The result of a business’s effort, the final good/service that is to be sold

39
Q

Customer Service

A

Refers to how well a business meets and exceeds the expectations of customers in all aspects of its operations

40
Q

Warranties

A

A promise made by a business to correct any defects

Business - Operations (4 decks)

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