Processes of Human Resource Management Flashcards

1
Q

What are the three stages of acquisition?

A

Identifying Staffing Needs

Recruitment

Selection

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2
Q

What is involved in identifying staffing needs?

A

The specific job vacancy news to be identified and analysed

This will result in a job description - a written statement describing the duties, tasks and responsibilities associated with the particular job

Followed by a job specification - a written statement describing the key skills, experience and qualifications needed for a particular job

The value of the job must be established and a remuneration figure attached

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3
Q

What is involved in the recruitment stage?

A

Involves accumulating a pool of potential candidates for a job, from which the business will make its final selection

Some positions can be filled internally by promoting or retaining employees

If a business needs to source external applicants, it can:
outsource recruitment to private employment agencies
recruit school students or graduates
utilise online advertising and Centrelink

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4
Q

How does McDonald’s undertake recruitment?

A

McDonald’s Australia uses a centralised approach to staff acquisition, with potential applicants all submitting details through one central website

Prospective McDonald’s employees must undertake a short introductory quiz, before submitting a resume, basic personal information and available hours

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5
Q

What is involved in the selection stage, and how does McDonald’s undertake it?

A

A screening process where the information gathered about job applicants is reviewed and the most appropriate candidate is chosen

As well as judging skill, selection processes increasingly evaluate character

During this phase, there may be negotiation over pay & entitlements

The McDonald’s interview process includes a 15 minute face to face interview and a 15 minute activity interacting with customers

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6
Q

What are the key features of the development stage?

A

Preparing employees for future responsibilities within the organisation due to changes in business strategies or a growth in market share

Having flexible employees is good for efficiency and gaining a competitive advantage

Training includes any activities that are aimed at improving an employee’s present and future performance in the workplace

Results in upgrading skills, knowledge and competency levels in order to better meet the needs of the business

The need for training can be identified by performance appraisals - a formal assessment of how well an employee is working

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7
Q

How does McDonald’s invest in training & development of its employees?

A

“If we are going to go anywhere, we’ve got to have talent. And I’m going to put my money in talent” - Ray Kroc, founder of McDonald’s

McDonald’s Australia spends $AU40 million annually on training and development

Prior to the first shift at McDonald’s, a new employee must complete an induction program both in-store and online via the Metime portal

McDonald’s Hamburger University has eight campuses around the world and has trained more than 350,000 employees and franchisees

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8
Q

Why is it important for firms to maintain databases?

A

Refers to the large records of business and employee information

Enables a business to search for specific information when it is needed

Must be kept up to date and secure

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9
Q

Why is it important for firms to maintain staff?

A

The acquisition and development processes cost time and money

Firms should aim to reduce staff turnover and keep employees that are valuable

Maintenance achieves this by providing the working conditions and work environment that motivates staff and encourages them to remain loyal to the firm

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10
Q

How are benefits used in the maintenance of staff?

A

The acquisition and development processes cost time and money

Firms should aim to reduce staff turnover and keep employees that are valuable

Maintenance achieves this by providing the working conditions and work environment that motivates staff and encourages them to remain loyal to the firm

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11
Q

How does McDonald’s offer reward its staff?

A

McDonald’s runs a rewards program that follows a pay-for-performance philosophy

This includes cash and share bonuses, recognition programs and company cars

The company also offers a sabbatical program where employees can take an eight-week paid break after 10 years full-time service

Additionally, employees are offered discounted childcare, food, gym membership and other deals through a program known as McPerks (US only)

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12
Q

What are the three forms of voluntary separation?

A

Retirement - when an employee decided to give up full-time or part-time work

Resignation - some employees leave their jobs for reasons such as the need for change in their lives, dissatisfaction in their job or family commitments

Voluntary Redundancy - employees can nominate themselves when an existing job is no longer required - the redundancy package may be financially beneficial

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13
Q

What are the two forms of involuntary separation?

A

Involuntary Redundancy - the termination of employment due to the closing of a firm or the job no longer being required, requires redundancy payments

Dismissal - occurs when an employer terminates an employee’s contract due unacceptable conduct or behaviour

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14
Q

What is the nature of staff turnover at McDonald’s?

A

The nature of the fast-food industry, plus the fact that most employees are young people in their first job, means McDonald’s has significantly high staff turnover

McDonald’s Australia reported that its annual staff turnover rate is 42% for crew ann 20% for management

Annual staff turnover for the restaurant industry has been reported as between 130% to 150%, indicating McDonald’s is doing a better job at employee retention

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