Processes CM

Question 1

How to create a ticket to the Customer Management team board?

Answer 1

• Click on CREATE.
• In Project, choose Innovation (INNO).
• In Responsible Team, choose Inno Customer Management.
• Then fill in all the other needed fields and click on CREATE.

Question 2

Definition of Ready

Answer 2

1. There is a Ticket in Jira with:
   a. a Description;
   b. A.C. (for a Story) or Expected Output (for the rest) filled;
   c. A.C. it should be mentioned how we could test it on Prod (if applicable), and if we need PROD access;
   d. Deploy comprehends both staging and production unless specified otherwise;
   e. Needed alert & metrics are specified (if applicable)
2. The issue is clearly defined to the degree that everyone understands it.
3. If the issue is more than 5 StoryPoints we use sub-tasks.
4. The issue is immediately actionable (no blockers on development: loosely interpreted).
5. The issue has been estimated (Story Points; unless it is a Spike or a Bug).
6. Priority and Product Value of the issue are explicit.
7. The issue is connected to an Epic.

Question 3

Definition of Done

Answer 3

1. it has been code reviewed and merged to the main branch
2. it has unit/integration tests added (if applicable)
3. it has been released in environment specified in the issue
4. logs are in place (if applicable)
5. Documentation created/updated (readme, landscape, swagger, API diagram [if applicable])
6. Alerts & metrics are specified in the issues (A.C.)
7. I logged the time I worked on the issue in Tempo

Question 4

Ticket Status Update

Answer 4

1. Done: Describe what was done
2. Status(in percent): Describe a progress in percent (0% to 100%)
3. Todo: Describe what left to do (if nothing, you can write N/A or Nothing.)
4. Issues/Blockers: Describe issues of blockers (if nothing, you can write N/A or Nothing.)
5. Note: Describe some notes that you have (if nothing, you can write N/A or Nothing.)