Process Mining

Question 1

What is a process?

Answer 1

A process is a series of actions or steps repeated in a progression from a defined or recognized ‘start’ to a defined or recognized ‘finish’.

Question 2

What is the purpose of a process?

Answer 2

The purpose of a process is to establish and maintain a commonly understood flow that allows a task to be completed efficiently and consistently.

Question 3

How does process mining software analyze processes?

Answer 3

Every step of a business process leaves a digital footprint in your transactional systems in the form of event log data.

Process mining software is like an x-ray and works by using this event log data to create a living picture of what your actual processes really look like — which does not always match the definition you might have worked out in process mapping workshops.

Question 4

What if the process is not captured in a transactional system with an event log?

Answer 4

Some process steps don’t necessarily take place in a transactional system — for example, sending an email or opening a spreadsheet.

Task mining collects desktop data.

When combined with Celonis process mining, it can give an even more granular view of how work gets done within an organization.

Question 5

What is a digital twin?

Answer 5

A digital twin is a virtualized replica of a process, system, or physical asset that allows businesses to analyze and optimize performance in real time.

Think CAD 3D Assembly Models but with even more real-time data from the physical product.

Question 6

List the Basic Process Mining Steps

Answer 6

1. Data Ingestion
2. Process Discovery
3. Process Analytics
4. Process Benchmarking
5. Conformance checking

Question 7

Once you’ve gained visibility into a process through process mining, what questions do you need to ask?

Answer 7

1. Where do we need to change activities or steps?
2. Which activities could potentially be automated?
3. How do we need to redesign the process?
4. Which actions will drive better outcomes?

Question 8

What are common measures of process efficiency?

Answer 8

• Reduce cycle time
• Reduce the total amount of time it takes to complete a process
• Cut cost
• Lower the costs required to operate the process
• Minimize waste
• Reduce the amount of resources consumed by the process
• Improve quality
• Increase the total value delivered by a process