Procedures & Policies

Question 1

Steps of Verbal Judo

Answer 1

1. Ask
2. Set the context
3. Present the options
4. Confirm non compliance
5. Act

Question 2

What is the maximum duty day that a flight attendant can be scheduled per FAA?

Answer 2

14 hours

Question 3

What is the minimum amount of rest a FA must be scheduled per FAA?

Answer 3

8 hours

Question 4

If a FA has reduced rest (less than 9 hours), what is the minimum amount of rest that must be scheduled the following overnight?

Answer 4

10 hours

Question 5

What is the three point briefing needed for passengers needing special assistance in moving to an exit?

Answer 5

1. Where - nearest two exits
2. When - the flow of traffic has diminished
3. How - appropriate manner to assist passenger to prevent pain and injury

Question 6

Exit Row Seat Compliance Steps

Answer 6

1. Remind
2. Refer
3. Reseat

Question 7

What are the demo positions on the 737-800?

Answer 7

Row 1 = CFA
Row 11 = DFA
Row 21 = BFA

Question 8

What are the demo positions for the 737-300/500/700?

Answer 8

Row 1 = CFA

Mid cabin = BFA

Question 9

Air Carrier Access Act

Answer 9

CFR that governs the carriage of passengers with disabilities

Question 10

Who is the only preboard passenger that can sit in the emergency exit row?

Answer 10

Federal Air Marshal

Question 11

Can a passenger using an assistive device sit in the emergency exit row?

Answer 11

Yes, i.e. hearing aid

Question 12

How do you address a passenger with a disability?

Answer 12

How may I ASSIST you?

Question 13

UM Age

Answer 13

5-11 yrs old

Question 14

When must an alcohol related IR be submitted?

Answer 14

Within 24 hours

Question 15

In irregular operations, who do you transfer a UM to?

Answer 15

Sweeper

Question 18

How must hard sided carry-on items be stowed in an overhead bin?

Answer 18

Hard sided items must be placed on the floor of the overhead bin and never stacked on top of another carry-on item.