Procedures Flashcards
Where are food and drinks only allowed?
Break room / future professional lounge
Cell phones may be used where?
Break room/ future professional lounge
Dress code includes…
All black - Professional
Black on black with name tag
What time do you need to call in if you will be late or will not attend school that day?
Before 5pm
What circumstances will put you on the Back-On-Track list?
D - All of the above
What day is mandatory and missing this day will lead to an advisory
Monday’s
What are the three laws of the mind?
1) focus on one thing at a time
2) can’t avoid a ‘Don’t’
3) move toward what you’re focusing on
What does F.A.C.E. Stand for?
F - Find what is working
A - Acknowledge it
C - Celebrate it
E - Enjoy your victory
What is forward focus?
D - all of the above
A process for managing your thoughts and energy
What is your multiple intelligence?
How we process and access information
Ex. Logic, linguistic, musical.. Etc
What are the 3 P’s of an affirmation?
1) Personal
2) Positive
3) Present
Write an affirmation
I am… Determined, positive.. Etc
List the steps to the 2-minute plan
1) wait to clean service area
2) escort your guest to service desk
3) introduce guest to service team
4) pull products and focus on solutions
5) reserve a future service time
6) give your guest a business card
7) ask for a referral
8) say ‘thank you’
9) clean your service area
List the steps in order of the 10 opportunities
1) create magic first
2) identify challenges
3) recommend solutions
4) the wash house
5) educate your guest
6) speak professionally
7) recommend the color bar and other services
8) style experience
9) review and recommend
10) 2-minute plan
List the steps to the 4-step program
1) mini pow wow
2) service consultation
3) service check
4) service completion
What is the definition for Density
Density is the amount of hair per square inch
What is the definition for Texture
Texture is the dis enter of the individual hair strand
What is the definition for Porosity?
Porosity is the hairs ability to absorb moisture
What is the definition for Elasticity?
Elasticity is the hair ability to stretch
What is the definition for Formation?
Formation is straight, wavy, curly and extra curly
What are the three draping procedures that you could use on a guest?
Single Drape, Double Drape, or Neck strip Drape
What does healthy hair contain?
D - all of the above
Minerals, lipids, carbohydrates
Finger waves will help develop..
D - all of the above
What are the three cycles of the hair growth?
1) anagen
2) Catagen
3) telogen
What are the A, B, C, D’s of color
A - Amonia
B - Base
C - Color
D - Developer
PM Shines in mixed in a 1:1 ratio with which developer?
30volume
Where do you place your kit when you are working on the clinic floor?
In your locker or under your station
