Printer Troubleshoot

Question 1

If you get “Access Denied”, what should you do first? Start in Printer properties.

Answer 1

Go to the security tab and make sure you have access.

Question 2

How do you check the spooler status? Start in your Control Panel’s printer applet.

Answer 2

Double click the printer icon

Question 3

What should you do if you suspect issues with the spooler? Start in printer properties > Advanced tab.

Answer 3

Question 4

If a spooler is on the fritz, can you restart the service?

Answer 4

Yes

Question 5

How can you inform the printer what size/type of paper is in each tray? Start in printer properties > Device Settings.

Answer 5

Update Form to Tray Assignment

Question 6

If a print job comes out to be an unexpected size, where should you go? Start in print preferences.

Answer 6

Page Setup

Question 7

If you get garbled characters on a print job, what should you try first?

Answer 7

reboot the printer

Question 8

If you get garbled characters on a print job, what should you try second?

Answer 8

Reinstall printer driver