printer issues Flashcards
A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?
Add more RAM to the printer.
A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?
Move the printer to a less-humid location.
A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?
Distribute the toner more evenly within the cartridge.
A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?
Manually add the printer IP address.
Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?
The printer is connected to the wrong port. Modify the port.
Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?
Calibrate the printer.
A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?
Check that the printer is plugged into a power source.
Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue?
Replace the toner cartridge.
A photographer is complaining about the following printer issue: The printer issues a “Document failed to print” message. What are two possible causes of this issue?
A cable is loose or disconnected.
The printer is no longer shared.
A reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue?
The wrong or an outdated printer driver is installed.
The printer has a loose connection.
A manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue?
The print heads might need to be cleaned and calibrated.
An incorrect cartridge could be installed.
A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue?
The toner cartridge is low.
The paper might be incompatible with the printer.
A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue?
The contrast of the screen may be set too low.
The printer is not turned on.
A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue?
The paper-feed tray might not be firmly adjusted against the edges of the printer.
The paper might be loaded incorrectly.
A receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue?
The ribbon may be worn out.
The ribbon may be damaged.
