principles tools and techniques Flashcards

1
Q

is the capacity of a system, network or process to handle a growing amount of work, or its potential to be enlarged in order to accommodate that growth.

A

scalability

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2
Q

Seven Steps in Effective Decision-Making

A

Identify the Decision to be Made

Gather Relevant Information

Identify Alternatives

Weigh Evidence

Choose among Alternatives

Take Action

Review Decision and Consequences

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3
Q

Used to evaluate all the options of a decision

A

decision matrix

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4
Q

Used when weighing the plusses and minuses of the options.

A

t-chart

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5
Q

What is decision tree?

A

A graph or model that involves contemplating each option and the outcomes of each.

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6
Q

Used when multiple people are involved in making a decision.

A

multivoting

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7
Q

What is pareto analysis?

A

A technique used when a large number of decisions need to be made.

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8
Q

Used when weighing the financial ramifications of each possible alternative as a way to come to a final decision that makes the most sense from an economic perspective.

A

cost benefit

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9
Q

Used by business leaders to determine consumer preferences when
making decisions.

A

conjoint analysis

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10
Q

When a business is able to offer the same quality product as its competitors but at a lower price.

A

cost leadership

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11
Q

Low cost is only one of many possible factors that
may set aside a business from others.

A

differentiation

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12
Q

It allows the business to further distance itself from its competition by, in some sense maintaining a competitive
advantage it has gained.

A

defensive strategies

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13
Q

Seek strategic alliances with other businesses in related
industries or within the same industry.

A

alliances

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14
Q

Types of Business Competition

A

Performance Competition

Head to Head Competition

Controlling Supplies

Advertising

Distribution

Predatory Competition

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15
Q

Are individuals or businesses that provide goods and
services to vendors in return for the agreed upon
compensation.

A

supplier

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16
Q

Business creates its own plan to expand its economic growth.

A

big ideas

17
Q

all parts contribute to the success or failure of the whole.

A

system

18
Q

must be dynamic able to thrive
through all economic conditions, in all markets, providing meaningful highly differentiated results to all of its customers.

A

sustainability

19
Q
  • is essential in business. Without continued growth, operations will stagnate.
A

growth

20
Q

A business must manifest the
higher purpose upon which it
was seeded

A

vision

21
Q

A business is the fruit of a
Higher Aim in the mind of the
person who conceived it.

A

purpose

22
Q

What is autonomy?

A

A business is not part of the owner’s life, but is, in fact, its
own entity.

23
Q

A small business creates a standard against which all
small businesses are measured as either successful, or not. All small businesses should aim to thrive beyond the standards that formerly existed.

A

standards

24
Q

A business is an economic
entity, driving an economic
reality, creating an economic
certainty for the communities
in which it thrives.

A

profitability

25
Q

what are the key principles?

A

Scalability
purpose
big ideas
growth
autonomy
vision
purpose
sustainability
profitability
system

26
Q

what are the methods of competitive advantage?

A

Cost leadership
differentiation
defensive strategies
alliances

27
Q

Individuals or companies who desires to possess or make use of products and services.

A

customers

28
Q

Goods/services that can be used in place for another.

A

substitutes