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Principles of Supervision > principles of supervision > Flashcards

principles of supervision Flashcards

1
Q

Which of the following most accurately describes the primary role of a supervisor within an
organization?

A

Facilitator

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2
Q

The term supervisor is generally used to refer to individuals at which of the following levels of
management?

A

First

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3
Q

An individual with supervisory management responsibility would be most likely to oversee which of the
following?

A

Technician

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4
Q

If a supervisor can perform certain job duties more efficiently than an employee, the supervisor should
generally

A

avoid stepping in, unless there is a personnel shortage.

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5
Q

First-level supervisors usually rely most heavily on which of the following types of skills?

A

Human relations skills

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6
Q

Which of the following is an example of an administrative managerial skill?

A

Completing a weekly performance report

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7
Q

Which of the following supervisory roles involves routing reports and information to employees?

A

Disseminator

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8
Q

Which of the following is an example of a supervisor acting in the role of entrepreneur?

A

Encouraging innovation by employees

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9
Q

A supervisor who bargains with other departments is acting in which of the following supervisory roles?

A

Negotiator

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10
Q

Which of the following does NOT represent an advantage of group decision making?

A

Saves time

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11
Q

Which of the following steps occurs first in the decision-making process?

A

Defining the idea or problem

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12
Q

Which of the following is an example of a programmed decision?

A

Processing an insurance claim

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13
Q

Ethical behavior generally requires consideration of all of the following EXCEPT:

A

Expedience

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14
Q

Which of the following is an example of ethical behavior?

A

Maintaining the confidentiality of classified information

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15
Q

A supervisor who continues to make decisions that have been delegated is violating which of the
following principles?

A

Management by exception

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16
Q

Which of the following CANNOT be delegated?

A

Accountability

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17
Q

Planning is generally concerned with which of the following?

A

Future impact of current decisions

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18
Q

Programs, projects, and schedules are examples of

A

single-use plans.

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19
Q

Supervisors generally give most of their attention to which of the following types of planning?

A

Short-range

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20
Q

Backup plans that specify alternative strategies to use in the event of an unforeseen outcome are known
as

A

contingency plans.

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21
Q

Which of the following is focused on facilitating the achievement of long-term strategic plans?

A

Operational planning

22
Q

Which of the following does NOT represent an advantage of written objectives?

A

They are more challenging than unwritten objectives.

23
Q

Each of the following is important to objective setting EXCEPT:

A

Idealism

24
Q

A Gantt chart would be most appropriate for scheduling which of the following?

A

Completion of orders by a manufacturing facility

25
Q

Which of the following terms is commonly used to refer to the set of activities that make up the longest
route, in terms of time, required to complete a project?

A

Critical path

26
Q

The management by objectives (MBO) planning process is based on which of the following principles?

A

Individuals work harder to achieve objectives if they are committed to those objectives.

27
Q

Supervisors should generally plan to handle sensitive or difficult tasks during which of the following
daily time periods?

A

Period of individual peak effectiveness

28
Q

Which of the following types of authority is most likely to be carried out by specialists within a particular
field?

A

Staff authority

29
Q

Which of the following types of organizational structures usually allows for decisions to be carried out
most quickly?

A

Line organization

30
Q

Which of the following best characterizes a decentralized organization?

A

Middle and lower levels of management make important decisions regarding their units.

31
Q

Which of the following most likely represents an example of a highly centralized organization?

A

A CEO must approve all new unit employees before they can be extended a job offer.

32
Q

Which of the following will most likely result from decentralization of an organization?

A

Fewer management levels

33
Q

Matrix organization would most likely be used for all of the following types of projects EXCEPT:

A

Tracking the results of a marketing campaign

34
Q

Which of the following types of industries is most likely to rely on matrix organization?

A

Software development

35
Q

Team members involved in projects that are structured according to matrix organization are LEAST
likely to suffer from which of the following types of conflict?

A

Conflicts between team members over functional expertise

36
Q

An organization with narrow spans of control is generally a(n)

A

tall organization.

37
Q

Which of the following represents a drawback of wide spans of control?

A

Overburdened managers

38
Q

A manager can effectively supervise a larger number of employees if the

A

manager and employees work in close proximity.

39
Q

Which of the following organizational structures violates the principle of unity of command?

A

Matrix

40
Q

The principle of unity of command is based on the rationale that

A

it is difficult for an employee to satisfy two bosses at once.

41
Q

A job analysis generally assesses all of the following requirements for performing a job EXCEPT:

A

Political connections

42
Q

Job descriptions are usually developed by which of the following?

A

Supervisors

43
Q

A job analysis generally involves examining

A

a job and its requirements.

44
Q

Which of the following is responsible for upholding antidiscrimination laws that affect an organization?

A

Top, middle, and supervisory management

45
Q

Which of the following would be considered a member of a protected group?

A

An elderly worker

46
Q

Which of the following types of information can be lawfully used to disqualify candidates for
employment?

A

Legal eligibility to work in the United States

47
Q

Which of the following terms is commonly used to refer to the process of screening applicants to choose
the best person for a particular job?

A

Selection

48
Q

Each of the following represents a pitfall commonly experienced by interviewers during the structured
interview process EXCEPT:

A

Inconsistency

49
Q

Which of the following questions is acceptable to ask during an employee interview?

A

“Can you meet the work schedule of this job?”

50
Q

Employees acquire the skills and knowledge necessary to improve their job performance through which
of the following?

A

Training

Principles of Supervision (1 decks)

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