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Sgt's Test > Principles of Supervision > Flashcards

Principles of Supervision Flashcards

1
Q

Are positive discipline & leadership two good ways to provide direction?

A

YES

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2
Q

Is a supervisor responsible for creating a work environment conducive to efficient & effective work performance?

A

YES

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3
Q

Are supervisors in the best position to delivery on-going training to their line officers?

A

YES

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4
Q

Are supervisors responsible for continuing their own education & self-development?

A

YES

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5
Q

By exercising ____________, a supervisor can ‘walk the tightrope’ between perceived loyalties to the people he/she supervises and his/her obligation to management.

A

OBJECTIVITY

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6
Q

Can leadership be learned?

A

YES

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7
Q

______________ is the process by which an individual can influence others in an organization to willingly make their best effort to achieve the goals of the organization.

A

LEADERSHIP

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8
Q

Does power = leadership?

A

NO

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9
Q

What are the three readily identifiable styles of leadership?

A

AUTHORITARIAN, LAISSEZ-FAIRE, DEMOCRATIC

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10
Q

What is the least effective leadership style?

A

LAISSEZ-FAIRE

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11
Q

What is the best & most effective leadership style over the long haul? The theme of this style is “let’s work together.” The importance of the individual to the organization is stressed.

A

DEMOCRATIC

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12
Q

What leadership style is effective in certain situations but not recommended as an overall style?

A

AUTHORITARIAN

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13
Q

Do good supervisors always find time to get to know their subordinates?

A

YES

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14
Q

The following are ______________ of a good leader.

  1. manages time effectively;
  2. delegates matters that do not require their personal attention;
  3. results oriented;
  4. know their own strengths & the strengths of those who work for them. They build on these strengths;
  5. do not spread themselves too thin. They concentrate on a few areas in which outstanding results can be obtained;
  6. effective decision makers - they know decision making is a matter of following a proven system.
A

ATTRIBUTES

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15
Q

What are the two types of discipline?

A

POSITIVE & NEGATIVE

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16
Q

The primary aim of discipline is to ____________.

A

TRAIN

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17
Q

A mistake of the _________ occurs when an officer does not realize his/her conduct is prohibited.

A

HEAD

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18
Q

A mistake of the _________ occurs when an officer intentionally violates police or procedure.

A

HEART

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19
Q

______________ discipline occurs through:

  1. formal training
  2. on-the-job training
  3. corrective interviews or
  4. counseling
A

POSITIVE

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20
Q

Should each case be judged on its own merits?

A

YES

21
Q

______________ discipline occurs through:

  1. oral reprimand or warning
  2. written reprimand
  3. loss of assignment
  4. loss of accrued time
  5. suspension w/out pay
  6. suspension w/out pay followed by probation
  7. fines
  8. demotion
  9. termination
  10. judicial prosecution
A

NEGATIVE

22
Q

The __________ ______________ is the most commonly used form of negative discipline.

A

ORAL REPRIMAND

23
Q

Types of ___________ include:

  1. commands or direct orders
  2. requests
  3. implied orders
  4. call for volunteers
A

ORDERS

24
Q

A ___________ or __________ __________ is very precisely worded clearly conveying what is absolutely required to do exactly as told. Typically used in emergency situations or with the lazy or uncooperative employee.

A

COMMAND or DIRECT ORDER

25
Q

A _________ _________ is framed as a request. This de-emphasizes the superior-subordinate relationship & fosters a participative climate. Typically used for very sensitive workers or workers older than supervisor. If a refusal occurs, the supervisor should use direct orders with that subordinate going forward.

A

REQUEST ORDER

26
Q

An ________ _________ is a suggestion that something should be done. Useful for identifying willing workers. Leaves the method of accomplishment up to the doer.

A

IMPLIED ORDER

27
Q

Overuse of the _____ ___ ____________ can put an undue burden on willing workers and benefit lazy workers. Often recommended for tasks thought of as unpleasant.

A

CALL FOR VOLUNTEERS

28
Q

Must the supervisor ensure that an order is understood by a subordinate?

A

YES

29
Q

The recommended way to check comprehension is to have the receiver _________ the order back to the supervisor.

A

REPEAT

30
Q

Is following up after an order is given essential to the process?

A

YES

31
Q

It is best to resolve grievances on an ___________ basis because:

  1. the process of a formal grievance is expensive
  2. the formal grievance procedure fosters an ‘us against them’ climate
  3. resolving grievances at the line level encourages loyalty from the subordinate to the supervisor & department
A

INFORMAL

32
Q

Should a supervisor convince a subordinate with a grievance that the complaint will be given serious consideration?

A

YES

33
Q

Steps in the _________ procedure (should be applied even when sgt thinks grievance is minor):

  1. receive grievance properly
  2. gather the necessary facts
  3. make a decision & implement it
  4. take follow-up action
A

GRIEVANCE

34
Q

_______________ is the process of turning over an activity into the care of another.

A

DELEGATION

35
Q

Can you delegate away complete responsibility?

A

NO

36
Q

Proper delegation frees supervisors from routine tasks.

A

TRUE

37
Q

Proper delegation provides growth opportunities for subordinates.

A

TRUE

38
Q

Proper delegation demonstrates a supervisor’s confidence in his/her workers.

A

TRUE

39
Q

Proper delegation allows supervisor’s to avoid accountability & responsibility.

A

FALSE

40
Q

Should a supervisor make sure that the delegated task is w/in the subordinate’s capabilities?

A

YES

41
Q

Should a supervisor delegate tasks that should only be performed by a supervisor?

A

NO

42
Q

Should all tasks in an organization be delegated to the lowest possible level which has the ability to perform the task properly?

A

YES

43
Q

Authority should always be commensurate w/ responsibility.

A

TRUE

44
Q

____________ is a state of mind which reflects the degree to which a member of an organization has confidence in the organization and the other members of his work group. It is also a reflection of the degree to which a worker believes in the objectives of the organization and desires to accomplish them. It is distinct from job satisfaction.

A

MORALE

45
Q

________________ is affected by:

  1. quality of leadership
  2. salary levels etc
  3. level of discipline w/in organization
  4. quality of supervision received
  5. opportunity for individual growth & promotion
  6. working condition in general
A

MORALE

46
Q

The ____________ of supervision received is considered a critical factor in the development of employee morale.

A

QUALITY

47
Q

The following factors can be gauges of morale level:

  1. quality & quantity of work performed
  2. absentee rates
  3. volume of negative disciplinary actions taken
  4. # of grievances reported
  5. group cohesiveness
  6. general appearance of personnel
  7. accident rates
  8. attitudes toward leadership & goals of group
A

TRUE

48
Q

The following strategies can help a supervisor build morale:

  1. discipline in a fair impartial manner
  2. praise in public & criticize in private
  3. recognize good performance
  4. provide employees opportunities for individual growth
  5. explain reasons for department policies & procedures when possible
  6. distribute work fairly & equitably
A

TRUE

49
Q

The basic needs of a worker are:

A

RECOGNITION, OPPORTUNITY, BELONGING, SECURITY

Sgt's Test (2 decks)

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