Principles of Management Flashcards
which of the following is the best definition of effectiveness.
doing the right job.
accomplishing appropriate goals and objectives.
be all that you can be.
whether appropriate employees know what’s expected of them.
Be all that you can be.
which of the following options is a process that impacts the function of groups
Member satisfaction member skill enhanced member capability member roles group size
group size
which of the following represents the best definition of the organizing term centralization
the unbroken link of authority tying all individuals in the organization
the degree to which work is broken into small tasks and assigned to jobs.
the location of authority or decision-maked near the top of the hierarchy.
the number of employees who report to a supervisor
the modification of jobs by adding several similar tasks
the location of authority or decision-maked near the top of the hierarchy.
the tendency of manager to attribute the poor performance of subordinates to internal factors, primarily motivation, ignoring factors in the work environmental has been termed
needs fundamental attribution error performance bias actor-observer bias ability ignorance
fundamental attribution
which of the following categories of external forces has the most direct impact on a company
General environment forces Immediate environment forces corporate culture adaptation forces influencing forces
Immediate environment forces
which of the following actions is the first step in the control process
measure actual performance
copare performance with standards
establish standards
take corrective actions
Run the process, perform the work.
establish the standards.
which of the following statements best describes business ethics?
fundamental values that society imparts about right and wrong behaviors
minimal standards imposed by society for not harming others
beliefs about appropriate behaviors in the work place
obligations that society expects of corporations
responses of corporations to pressures put on them by society
beliefs about appropriate behaviors in the work place
the current view of conflict in organizations is the best described as which of the following
the result of poor decision making
happens because individuals made mistakes in interaction with people
occurs because of perception that someone has frustrated a goal
the results of poor organizational designs
happens rarely in well- managed organizations
occurs because of perception that someone has frustrated a goal
which of the follow historical approaches to management emphasized keep written records of decisions and hiring workers based on qualifications rather than personal ties
the humanistic perspective
Mary Parker Follett of the administrative school
Max Weber Bureaucracy
Frederick Taylor’s scientific Management
Henri Fayol of the administrative school
Max Weber Bureaucracy
which of the following statements is true of the classical approach to decision-making?
decisions are based on consensus and negotiation, not an objective sense of right and wrong.
when making decisions people do not make full use of all information and their mental capacities.
most managers make good decisions without extensive training in decision-making
decisions makers are rational and make full use of information in reaching decisions
decisions are seldom purely right or wrong; the situation influences what work best.
decisions makers are rational and make full use of information in reaching decisions
operations managers are concerned with measures such as productivity. which of the following is the best measure of productivity
total outputs- total inputs total outputs/ total inputs (inputs+ outputs)/ inputs total inputs- total outputs total inputs+ total outputs
total outputs/ total inputs
which of the following is the best definitions of human capital
the budgeted amount for training employees
the amount of compensation and benefits paid to all employees
the skills and capabilities of employees
the cost of facilities used by human resources staff in helping workers
the economic value of the competencies and skills of employees
the economic value of the competencies and skills of employees
which of the following statements best defines the planning term objectives
specific statement of intended outcomes
set of activities chosen to reach goals
procedures for responding to unexpected events or disasters
general statements of intended results
evaluating the obtained results
specific statement of intended outcomes
which early approach to leadership asserted that natural leaders emerge fitting the times in which they lead
ohio state university dimensional studies kurt lewin's group studies zeitgeist trait approach university of Michigan's studies
zeitgeist
which of the following statements best defines social responsibility?
fundamental values that society imparts about right and wrong behaviors
minimal standards imposed by society for not harming others
beliefs about appropriate behaviors in the work place
obligations that society expects of corporations
responses of corporations to pressures put on them by society
obligations that society expects of corporations
the local cable tv company offers a number of optional services to customers. which service operations strategy does it employ
assemble to order customized services make to stock make to order standardized services
assemble to order
which of the following categories of forces represents the set of beliefs held by organizational members about what is important and how work should be done
general environment forces Immediate environment forces Corporate culture adaptation forces influencing forces
Corporate culture
what is the term used to described the many categories of people who have an interest in the performance of a firm or manager?
efficiency multiple stakeholders human skills dependability effectiveness
multiple stakeholders
which of the following is an output of group functioning
member satisfaction member skills member knowledge member roles group norms
member satisfaction
after a previous meeting with management ,Jargon believes barb is trying to take some of her top performers. Jargon is suspicious but not angry. what rage best characterizes the conflict
latent perceived felt manifest aftermath
perceived
which of the following options best describes the issues that can impact performance
ability and equipment used ability and motivation motivation and work conditions managers attitude and motivation ability, motivation, and work conditions
ability, motivation, and work conditions
which of the following statements represents the current view regarding quality in organizations? Quality
is best achieved through inspection
involves frequent monitoring and some design
requires cultural transformation at all levels of the organization
is the exclusive focus of senior management
requires a specialized department to plan, organize, and inspect.
requires cultural transformation at all levels of the organization
which of the following statement is true of the administrative approach to decision making.
decisions are based on consensus and negotiation, not an objective sense of right and wrong.
when making decisions people do not make full use of all information and their mental capacities.
most managers make good decisions without extensive training in decision-making
decisions makers are rational and make full use of information in reaching decisions
decisions are seldom purely right or wrong; the situation influences what work best.
when making decisions people do not make full use of all information and their mental capacities.
which of the following represents the best definitions of the organizing term pan of management, or control.
the unbroken link of authority trying all individual in the organization
the degree to which work is broken into small tasks and assigned to jobs
the location of authority near the top of the hierarchy
the number of employer who report to a supervisor
the modification of jobs by adding several similar tasks
the number of employer who report to a supervisor
which of the following objective statements most closely corresponds to the criteria defined as SMART?
each unit should work extra hard for the next week
mary will get along well with paul by the end of the quarter
the team will complete the assigned project and submit the report two days before the December 1 deadline
the corporation will perform better than any other company in its industry
Bill, the pertains manager, will run more effective meetings next year.
the team will complete the assigned project and submit the report two days before the December 1 deadline
which of the following historical approaches to management emphasized work layout movement and differential piece rates for higher performance.
the humanistic perspective
Mary Parker Follett of the administrative school
Max Weber Bureaucracy
Frederick Taylor’s scientific Management
Henri Fayol of the administrative school
Henri Fayol of the administrative school
which early approach view leadership in terms of the two independent dimensions of initiations of of structure and consideration.
ohio state university dimensional studies kurt lewin's group studies zeitgeist trait approach university of Michigan's studies
ohio state university dimensional studies
which of the following legislative acts prohibits discrimination on the basis of race, religion,color, sex, and national origin?
the civil rights Act of 1964 and subsequent amendments
the occupational safety and health act of 1970
the age discrimination act of 1967
the american with disabilities Act of 1991
the family and medical Leave act of 1993
the civil rights Act of 1964 and subsequent amendments
which function of management is chris engaged in when awarding bonuses to the top performers who report to him
planning organizing coordinating leading controlling
leading
which of mintzberg’s managerial role most closely describes Chris’s activities of reading trade journals.
spokesperson negotiator Resource allocator Leader Monitor
Monitor
which of the following conflict management styles is most appropriate when the issue in not important and you wish to gain social credits with the other party?
Accommodating avoiding collaborating compromising competing
Accommodating
which term describes a decision situation where the options and the probabilities associated with them are known.
risk politics vagueness certainty uncertainty
Risk
the term “hostile work environment” applies most closely to which legal area in HRM
discrimination against race and religion safety in the workplace sexual harassment pregnancy discrimination family medical leave.
sexual harassment
which approach to leadership popularized early studies and offered training for managers to become team leaders?
ohio state university dimensional studies kurt lewin's group studies zeitgeist trait approach university of Michigan's studies
kurt lewin’s group studies
Jaques is a wine exporter from france. due to a political dispute with the us. a 10 percent tariff is imposed on french wines. causing 15 percent reduce on orders to the us. which sector of the general environment is impacting Jacques business
Economy technology Legal- Political soco-cultural Human capital
Legal- Political
which functional activity within operations would most likely use a kanban system to maintain efficient levels of work in progress?
purchasing logistics flexible manufacturing Inventory Management Facilities planning and design
Inventory Management
which of the following statements represents the best definitions of the organizing term work specialization?
the unbroken link of authority trying all individual in the organization
the degree to which work is broken into small tasks and assigned to jobs
the location of authority near the top of the hierarchy
the number of employer who report to a supervisor
the modification of jobs by adding several similar tasks
the degree to which work is broken into small tasks and assigned to jobs
which of the following statements about ethics in Not true?
ethics represents internal standard that guide employee behavior
ethical failures have led to the passage of new legislations to enforce standards of behavior
ethics are important because laws cannot be written for every situation
ethical choices are often complex dilemmas
ethics violations do not really cost the firm any money
ethics violations do not really cost the firm any money
which of the following historical approaches to management emphasized the worker participation, shared goals, and empowerment are important for success
the humanistic perspective
Mary Parker Follett of the administrative school
Max Weber Bureaucracy
Frederick Taylor’s scientific Management
Henri Fayol of the administrative school
Mary Parker Follett of the administrative school
individuals from different parts of the organization who are assigned to a permanent team that regular meets face-to-face to coordinate and a make decision are termed a
vertical team virtual team functional team committee task force
committee
In Kaplan & Norton’s balanced scorecard, which goal category is the starting point in the chain?
Financial internal business processes Technology planning learning and growth customer
learning and growth
