Principles of Fleet Management Flashcards

1
Q

what is our niche

A

businesses with fleets of 20-300 vehicles

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2
Q

how many vehicle does our typical client have

A

40-50 vehicles

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3
Q

what are the three main objectives our programs are designed to achieve for our clients

A

cost savings, control, convenience

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4
Q

what benefit do drivers most value in a vehicle program

A

convenience

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5
Q

in fleet operation, vehicle and operational decisions can be organized into 8 main categories

A

vehicle selection, acquisition, funding, resale, fuel, maintenance, insurance and telematics

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6
Q

what do companies in our niche primarily focus on regarding their vehicles

A

vehicle price (cost of the vehicle

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7
Q

what are two examples of soft costs

A

admin costs and driver downtime

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8
Q

what is the shared services group that manages many aspects of our clients fleet operations

A

fleet ops

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9
Q

what department in st louis facilitates factory orders

A

new vehicle administration (nva)

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10
Q

what deparment is st. louis manages vehicle maintenance for our clients

A

national service department (NSD)

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11
Q

why do we target fleets of 20-300

A

greatest opportunity lies, minimal copetition from other fleet management companies

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12
Q

what does internally managed mean

A

someone in the company has to make all the decisions and handle all the transactions relating to the fleet

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13
Q

what are the four circles

A

drivers, operations, controllers, owners

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14
Q

what do drivers want most from their vehicles

A

conveneience

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15
Q

what are some titles for the people who are responsible for managing fleets

A

operations manager, vp of sales, warehouse manager, asset manager, fleet manager

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16
Q

what do operators want

A

control, a clear process for managing the fleet, value a fleet that can make drivers happy and productive

17
Q

what do controllers mainly want

A

financial and operational efficiency, reducing cost, exception reporting and financial controls

18
Q

what are the goals of ownership regarding the fleet

A

achieving as much savings, control, and convenience as possible. while creating harmony between the three

19
Q

besides vehicle selection what are the other areas in which vehicle-specific decisions must be made

A

acquisition funding and resale

20
Q

what are the areas of the fleet that require decision about operating the vehicle

A

fuel maintenance insurance and telematics

21
Q

what might owners do with a TCO and the fleet planning toolkit

A

select the most cost-effective vehicle that meets their needs

22
Q

what does business management do?

A

collects manufacturer incentives, issues and collects all payments, handles accounting, answers questions about billing

23
Q

what does new vehicle administration do?

A

places factory orders, coordinates out of stock purchases with local account teams, acquires more than 100,000 vehicles annually, manages temp tags

24
Q

what does licensing and titling do?

A

handles new registrations and annual renewals, processes electronic citations and toll violations, maintains all titles on leased units.

25
what does the national service department do?
reviews all maintenance estimates above $75 to validate services and pricing, saves clients annually tens of millions of dollars, techs are ase-certified