Principles of Fleet Management Flashcards
what is our niche
businesses with fleets of 20-300 vehicles
how many vehicle does our typical client have
40-50 vehicles
what are the three main objectives our programs are designed to achieve for our clients
cost savings, control, convenience
what benefit do drivers most value in a vehicle program
convenience
in fleet operation, vehicle and operational decisions can be organized into 8 main categories
vehicle selection, acquisition, funding, resale, fuel, maintenance, insurance and telematics
what do companies in our niche primarily focus on regarding their vehicles
vehicle price (cost of the vehicle
what are two examples of soft costs
admin costs and driver downtime
what is the shared services group that manages many aspects of our clients fleet operations
fleet ops
what department in st louis facilitates factory orders
new vehicle administration (nva)
what deparment is st. louis manages vehicle maintenance for our clients
national service department (NSD)
why do we target fleets of 20-300
greatest opportunity lies, minimal copetition from other fleet management companies
what does internally managed mean
someone in the company has to make all the decisions and handle all the transactions relating to the fleet
what are the four circles
drivers, operations, controllers, owners
what do drivers want most from their vehicles
conveneience
what are some titles for the people who are responsible for managing fleets
operations manager, vp of sales, warehouse manager, asset manager, fleet manager
what do operators want
control, a clear process for managing the fleet, value a fleet that can make drivers happy and productive
what do controllers mainly want
financial and operational efficiency, reducing cost, exception reporting and financial controls
what are the goals of ownership regarding the fleet
achieving as much savings, control, and convenience as possible. while creating harmony between the three
besides vehicle selection what are the other areas in which vehicle-specific decisions must be made
acquisition funding and resale
what are the areas of the fleet that require decision about operating the vehicle
fuel maintenance insurance and telematics
what might owners do with a TCO and the fleet planning toolkit
select the most cost-effective vehicle that meets their needs
what does business management do?
collects manufacturer incentives, issues and collects all payments, handles accounting, answers questions about billing
what does new vehicle administration do?
places factory orders, coordinates out of stock purchases with local account teams, acquires more than 100,000 vehicles annually, manages temp tags
what does licensing and titling do?
handles new registrations and annual renewals, processes electronic citations and toll violations, maintains all titles on leased units.
what does the national service department do?
reviews all maintenance estimates above $75 to validate services and pricing, saves clients annually tens of millions of dollars, techs are ase-certified
