Principles of Fleet Management

Question 1

what is our niche

Answer 1

businesses with fleets of 20-300 vehicles

Question 2

how many vehicle does our typical client have

Answer 2

40-50 vehicles

Question 3

what are the three main objectives our programs are designed to achieve for our clients

Answer 3

cost savings, control, convenience

Question 4

what benefit do drivers most value in a vehicle program

Answer 4

convenience

Question 5

in fleet operation, vehicle and operational decisions can be organized into 8 main categories

Answer 5

vehicle selection, acquisition, funding, resale, fuel, maintenance, insurance and telematics

Question 6

what do companies in our niche primarily focus on regarding their vehicles

Answer 6

vehicle price (cost of the vehicle

Question 7

what are two examples of soft costs

Answer 7

admin costs and driver downtime

Question 8

what is the shared services group that manages many aspects of our clients fleet operations

Answer 8

fleet ops

Question 9

what department in st louis facilitates factory orders

Answer 9

new vehicle administration (nva)

Question 10

what deparment is st. louis manages vehicle maintenance for our clients

Answer 10

national service department (NSD)

Question 11

why do we target fleets of 20-300

Answer 11

greatest opportunity lies, minimal copetition from other fleet management companies

Question 12

what does internally managed mean

Answer 12

someone in the company has to make all the decisions and handle all the transactions relating to the fleet

Question 13

what are the four circles

Answer 13

drivers, operations, controllers, owners

Question 14

what do drivers want most from their vehicles

Answer 14

conveneience

Question 15

what are some titles for the people who are responsible for managing fleets

Answer 15

operations manager, vp of sales, warehouse manager, asset manager, fleet manager

Question 16

what do operators want

Answer 16

control, a clear process for managing the fleet, value a fleet that can make drivers happy and productive

Question 17

what do controllers mainly want

Answer 17

financial and operational efficiency, reducing cost, exception reporting and financial controls

Question 18

what are the goals of ownership regarding the fleet

Answer 18

achieving as much savings, control, and convenience as possible. while creating harmony between the three

Question 19

besides vehicle selection what are the other areas in which vehicle-specific decisions must be made

Answer 19

acquisition funding and resale

Question 20

what are the areas of the fleet that require decision about operating the vehicle

Answer 20

fuel maintenance insurance and telematics

Question 21

what might owners do with a TCO and the fleet planning toolkit

Answer 21

select the most cost-effective vehicle that meets their needs

Question 22

what does business management do?

Answer 22

collects manufacturer incentives, issues and collects all payments, handles accounting, answers questions about billing

Question 23

what does new vehicle administration do?

Answer 23

places factory orders, coordinates out of stock purchases with local account teams, acquires more than 100,000 vehicles annually, manages temp tags

Question 24

what does licensing and titling do?

Answer 24

handles new registrations and annual renewals, processes electronic citations and toll violations, maintains all titles on leased units.

Question 25

what does the national service department do?

Answer 25

reviews all maintenance estimates above $75 to validate services and pricing, saves clients annually tens of millions of dollars, techs are ase-certified