PRINCIPLES OF CARE IN H&SC SETTINGS Flashcards
For the following settings say whether they are a Health Care Setting or a Social Care Setting:
Dental Practice
Community Centre
Day Centre
Food Bank
GP Surgery
Health Centre
Hospital
Homeless Shelter
Residential Care home
Retirement Home
Nursing Home
Opticians
Social Services department
support group
Pharmacy
walk-in centre
Health Care Settings:
Dental Practice
GP Surgery
Health Centre
Hospital
Nursing Home
Opticians
Pharmacy
walk-in centre
Social Care Settings:
Community Centre
Day Centre
Food Bank
Homeless Shelter
Residential Care home
Retirement Home
Social Services department
support group
What are the 5 rights of service users?
Choice
Confidentiality
Consultation
Equal and Fair Treatment
Protection from abuse and harm
Service users are entitled to have these rights met in Health and Social Care settings.
Give an example of how to meet each of the 5 rights of service users.
Choice- asking the service user which clothes they would like to wear on a day or offering them a food menu. This makes them feel empowered.
Confidentiality- Keeping service users personal information on a password protected database / in locked filing cabinets. Only passing on information on a ‘need to know basis’ if someone is at risk of harming themselves or somebody else.
Consultation- A surgeon may give none biased advice on a surgical procedure. Communicating information in a way that the service user can comprehend.
Equal and Fair Treatment- Service users promote equality and diversity and try to remove barriers for service users. Service providers listen to service users and try to meet their holistic needs.
Protection from abuse and harm- Everyone should be kept safe through appropriate safeguarding procedures such as ensuring that DBS checks are done on staff that work with vulnerable people.
Other appropriate examples are allowed.
What are the benefits to a service users’ health and well being if their rights are maintained?
-Empowerment (the feeling of being in control of their lives)
-High Self-esteem (feeling valued, respected and having a positive mental health)
-Meets service users needs (they receive appropriate care or treatment) e.g. mobility aids. This results in good or improved physical or mental health.
-Trust (they have full trust in the service providers and know that they will not harm them, they know that the service providers have their best interests in mind and they are confident in the care they receive).
What are the the 9 Person Centred Values?
-Dignity
-Rights
-Individuality
-Privacy
-Partnership
-Respect
-Independence
-Choice
-Encouraging decision making of the service user.
A way to remember this is DRIP PRICE! Look at the first letters!
For each of the Person Centred Values, give an example of how to apply each one to a person.
-Dignity
-Rights
-Individuality
-Privacy
-Partnership
-Respect
-Independence
-Choice
-Encouraging decision making of the service user.
-Dignity- Taking a wheel chair user to the toilet and helping them on, then going outside the room whilst they go to the toilet / Pulling a curtain around a hospital bed when a patient is getting changed / a service user with a stroke is dribbling everywhere so you wipe it up to maintain their dignity.
-Rights- Following any of the 5 rights that you should know e.g. Choice, Confidentiality, Consultation, Equal and fair treatment, Protection from abuse and harm.
-Individuality- Ask what hobbies they like, what they would like to wear (to express their personality).
-Privacy- Taking the service user to a quiet space away from others to discuss personal matters
-Partnership- working with several other professionals e.g. Nurse, Doctor, Psychologist, Radiographer to get a more informed approach and better support
-Respect- asking the service user if they would like some help / holding a door open for a service user / asking the service user what they would prefer to be called.
-Independence- asking a service user how much freedom they would like to do a task or if they would like to be left alone. Remember the more a service user can do by themselves, the more empowered they feel.
-Choice- Ask what they would like from a menu / what activities they would like to do.
-Encouraging decision making of the service user. - Active listening goes a long way. Know your patient and show that you value them by asking their opinion on everything. This will empower service users.
What are the 6 Qualities that every service provider should have?
The 6Cs:
Care
Compassion
Competence
Communication
Courage
Commitment
Give examples on how service users could use each of the 6Cs.
The first C stands for Care. Obviously, this represents the care and support profession, but it is also something that every individual must display in their actions. Caring defines both the profession and the people within the profession. It is also important to remember that people receiving care will
have different needs and expectations at different stages of their lives, and so it is necessary for workers to continually adapt their thinking about what quality care is.
Next, we have Compassion. How do you demonstrate compassion? A good phrase to think of here is that compassion is “intelligent kindness”. This means treating people with empathy, patience, understanding and consideration. For all service-users, being treated with compassion makes a huge
difference to their care experience.
The third C stands for Competence. Competence describes your ability, skills and knowledge. Of course, this covers an understanding of everything to do with the service-user, including both their
mental and emotional health, and their physical condition. It also means a knowledge of all available treatments, and making the right choices based on research and evidence. An important point to remember about professional competence is that it changes and evolves throughout your career, so
your competence must be continually nurtured. You need to keep learning and practising in order to maintain the highest standards.
Next is Communication. Of course, good communication skills are important in all lines of work. In health and social care, you need to think about how you adapt your communication to different situations and different service-users and think about how individuals will all have different ways of communicating with you. As you already know, modern care and support is built around a person-centred approach, and you cannot put the person first if you don’t listen to them, and also communicate all information to them about their care. Communication skills also extend to the way
you deal with your colleagues, as sharing information and keeping clear and accurate records are both essential components of high-quality care.
The fifth C stands for Courage. Having courage is vital in a profession where you might have to make difficult decisions, or support people going through challenging experiences. It also takes courage to speak up and voice your concerns if you think something is being done unfairly or incorrectly, and it takes courage to innovate and try new things in the way you approach your work.
Finally, we have Commitment. Maintaining all of these standards and values takes personal
commitment and dedication. You need to show commitment to each individual in your care, so they receive the best support. You also need to show commitment to continuously improving yourself and the overall care experience for all service-users.
What are the benefits to service providers if the person centred values are applied?
- It provides clear guidelines of the standards of care that should be given (so everyone is consistent in their approach and knows what to do and will be able to provide standard of good quality of care).
-It improves job satisfaction (people feel confident in what they do and proud to do things well).
-It maintains or improves the quality of life (people like structure and clear instructions on what is expected).
-It Supports the rights to choice and consultation.
-It supports service practitioners to develop their skills.
-It enables the sharing of good practice.
What are the benefits to the service users of having the person- centred values applied?
-It ensures the standardisation of care being given.
-It improves the quality of care being given
-It maintains or improves the quality of life for the service users
-It supports service users to develop their strengths.
Bob, aged 89, is found walking in the woods across the road from his care home.
He is wearing his dressing gown and pyjamas.
(a) Identify one security measure the care home should put in place and explain how it would prevent Bob leaving the care home unsupervised again.
Security measure………………………………………………………………………………………………………..
How it would protect Bob…………………………………………………………………………………………….
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[2]
Bob, aged 89, is found walking in the woods across the road from his care home.
He is wearing his dressing gown and pyjamas.
Describe two possible physical effects on Bob of walking out of the care home.
1……………………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………… (P.E)
2……………………………………………………………………………………………………………………………….
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………………………………………………………………………………………………………………………………… (P.E)
[4]
It has been found out that Amy, aged 80, fell in the care home and was left for 10 minutes before she was helped. Amy’s daughter is furious and wants to talk to the Care Home Manager.
(i) State three active listening skills the Care Home Manager could use when meeting with
Amy’s daughter.
1……………………………………………………………………………………………………………………………….
2……………………………………………………………………………………………………………………………….
3……………………………………………………………………………………………………………………………….
[3]
Philip leaves his daughter at tiny tots nursery in Newcastle. His daughter comes home in tears telling us that she is being hit by another child. Philip is not happy and goes to see the nursery manager.
State two benefits for Philip of the Care Home Manager using active listening skills in the meeting with Philip.
1……………………………………………………………………………………………………………………………….
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2……………………………………………………………………………………………………………………………….
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[2]
Bill is the manager of a day centre that provides activities and meals for groups of young adults with autism.
(a) Describe how staff at the day centre can support choice, independence and respect for
the young adults. Use a different example for each.
Choice……………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………
Independence…………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………
Respect……………………………………………………………………………………………………………………..
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[3]
