Principles & CALMTEA

Question 1

Principles when dealing with victims
(POGSV)

Answer 1

P: protect victims privacy
O: offenders held accountable
G: good comms with victims and partner agencies
S: support services available
V: victims well-being and safety is paramount

Question 2

CALM-TEA

Answer 2

C:
conduct dealings in sensitive and concerned manner

A:
accept they’re telling the truth until evidence is proven

L:
listen and give them opportunities

M:
medical attention

T:
treat with courtesy

E:
explain process you’re following and why

A:
advise of relevant local counselling