Pricing, Billing and Support Flashcards
What are the 4 main billing, pricing and support services?
Procing, Billing, Management and Governance and Support Plans
What is the main Pricing service?
Application Discovery Service
What is the Application Discovery Service?
The Application Discovery Service helps you plan migration projects to the AWS Cloud.
What are the 4 Billing services?
AWS Budgets, Cost and Usage Reports, Cost Explorer, Cost Allocation Tags
What is AWS Budgets?
Budgets allows you to set custom budgets that alert you when your costs or usage exceed your budgeted amount. Improve planning and cost control Cost, usage, and reservation budgets Budget alerts
What is a Cost and Usage Report?
The Cost and Usage Report contains the most comprehensive set of cost and usage data. Aggregate usage data on a daily, hourly, or monthly levelThe Cost and Usage Report gives you the ability to do a deep dive into your AWS cost and usage data. Once set up, you can download the report using the Amazon S3 console.
What is Cost Explorer?
Cost Explorer allows you to visualize and forecast your costs and usage over time. Visualize costs over time View past 12 months Forecast for up to 3 months
What are Cost Allocation Tags?
Tagging on resources that allow you to search
What are the Management and Governance Services?
OrganizationsControl TowerSystems ManagerTrusted AdvisorMarketplaceAWS Partner Network (APN)Managed ServicesProfessional ServicesAWS License ManagerAWS Certificate Manager
What is AWS Organizations?
Organizations allows you to centrally manage multiple AWS accounts under one umbrella.Don’t forget Organizations saves you money through consolidated billing. Also, remember the importance of SCPs.
What is Control Tower?
Control Tower helps you ensure your accounts conform to company-wide policies. Don’t forget Control Tower helps you enforce best use of services across your organization. Control Tower helps you ensure your accounts conform to company-wide policies. Helps set up new accounts using a multi-account strategy Works directly with AWS Organizations Enforces the best use of services across accounts Provides a dashboard to manage accounts
What is Systems Manager?
Systems Manager gives you visibility into and control over your AWS resources. Automation, Maintenance Windows, Patch Manager
What is Trusted Advisor?
Trusted Advisor provides real-time guidance to help you provision your resources following AWS best practices.Helps you understand best practices
What is AWS Marketplace?
Marketplace is a digital catalog of prebuilt solutions you can purchase or license. You may also use it to sell solutions to others. Buy third-party software Sell solutions to AWS customers Search the catalog of software listings and install with the click of a button
What is AWS Partner Network (APN)?
APN is a global community of approved partners that offer software solutions and consulting services for AWS. Offers technology partners that provide software solutions Provides consulting partners that offer professional services Find approved vendors with deep AWS expertiseIf your team lacks the technical expertise to build and deploy cloud applications, the APN could help you get up and running quickly.
What is AWS Managed Services?
Managed Services helps you efficiently operate your AWS infrastructure. Augments your internal staf Provides ongoing management of your infrastructure Reduces operational risks and overheadHelps improve your overall operational efficiency.
Who are are AWS Professional Services?
Professional Services helps enterprise customers migrate to a cloud-based operating model and Implements solutions.
What is AWS License Manager?
License Manager helps you manage software licenses.Mange on-premises and AWS licensesTrack licenses for Oracle, Microsoft, SAP, and more
What is AWS Certificate Manager?
Certificate Manager helps you provision and manage free public/private certificates, SSL/TLS certificates.Integrates with Elastic Load Balancing, API Gateway, and more
What are the 5 support plans?
Basic, Developer, Business, Enterprise-on-ramp, Enterprise
What is the Basic support plan cost?
Basic Support is included for free for all AWS accounts.
What does the developer support plan cost and what is it recommended for?
Developer Support starts at $29 a month and is recommended for testing and development.
What does the business support plan cost and what is it recommended for?
Business Support starts at $100 a month and is recommended for production workloads.
What is Enterprise on-Ramp?
Slightly scaled down version off the full Enterprise support plan. You get support for Business-critical system down: < 30 minutes as oppsosed to <15 mins
What is the Enterprise support plan and how much does it cost?
Enterprise Support starts at $15,000 a month and is recommended for business or mission-critical production workloads.
What are the 3 fundamental drivers of cost in the AWS cloud with a description of how they’re priced?
Compute Hourly from launch to termination Storage The data you store in the cloud Outbound data transfer Data in flight moving between systems
What are the 3 FREE offer types?
12 Months FreeAlways FreeTrials
What is the 12 months free offer?
12 Months free - 12 months’ free usage following your initial sign-up date to AWS
What is the Always Free offer?
Always free - Offers do not expire and are available to all AWS customers
What are AWS trials?
Trials - Short-term free trials starting from the date you activate a particular service
What are the 5 ways to pay for Amazon EC2 instances?
On-DemandSavings PlanReserved InstancesSpot InstancesDedicated Hosts
What is on-demand ec2 pricing?
You pay by the hour or by the second without pre-paying?
What is the savings plan ec2 pricing model?
Commit to compute usage measured per hour for a 1- or 3-year term
What is the Reserved Instances ec2 pricing plan?
Commit to use for 1 or 3 years; pay regardless of usage
What is the pricing plan for ec2 spot instances?
Instances only launch if spare capacity is available
What is the pricing plan for Dedicated Hosts?
An entire physical server just for you
How is AWS Lambda priced?
Number of requests Includes test invokes from the console Code execution time From execution start, in response to events, to stopAlways free 1 million requests per month
How is S3 priced?
You pay for the storage you use.
How does S3 pricing vary?
Storage class Various storage classesStorage Number and size of objectsData transfer Data transferred out of S3 RegionRequest and data retrieval Requests made for data and amount of requests
What features drive RDS pricing?
Running clock hoursType of databaseStoragePurchase typeDatabase countAPI requestsDeployment typeData transfer
What is TCO
Total Cost of Ownership
What is Total Cost of Ownership (TCO)?
Total Cost of Ownership (TCO) is a financial estimate that helps you understand both the direct and indirect costs of AWS.
What is the Application Discovery Service?
Application Discovery Service helps you plan migration projects to the AWS Cloud. Plan migration project Used to estimate TCO Works with other services to migrate servers
What are a Few Ways to Reduce Your TCO Using AWS? 3
Minimize capital expenditures AWS helps you minimize large capital expenditures, which reduces your TCO. Utilize Reserved Instances AWS provides Reserved Instances to help you lock in savings and reduce your TCO. Right size your resources AWS helps you match the provisioning of resources to your usage needs to reduce your TCO.
What is the Pricing Calculator?
The Pricing Calculator: Helps you calculate the TCO. Provides an estimate of AWS fees and charges. Explore services based on your use case. Find instance types that fit your needs.
What is the AWS Price List API?
The Price List API allows you to query the price of AWS services. Query using JSON or HTML Receive price alerts when prices change
What are cost budgets?
Plan how much you want to spend on a service.
What are Usage Budgets?
Plan how much you want to use on one or more services.
What are Reservation Budgets
Set Reserved Instances (RIs) or Savings Plans utilization or coverage targets.
What service can alert you wgeb your usage exceeds a defined threshold?
AWS Budgets
What provides the most detailed set of AWS cost and usage data available?
Cost and Usage Report
What service helps you visualize and forecast spending?
Cost Explorer
What can help you track spend on your resources?
Cost Allocation Tags
What are SCPs?
Service control policies (SCPs)
What are SCPs part of?
AWS Organizations
Whar are the features of SCPs?
Service control policies (SCPs) are a type of organization policy that you can use to manage permissions in your organization. SCPs offer central control over the maximum available permissions for all accounts in your organization. SCPs help you to ensure your accounts stay within your organization’s access control guidelines.SCPs don’t affect users or roles in the management account. They affect only the member accounts in your organization.
What is the Personal Health Dashboard?
Personal Health Dashboard alerts you to events that might impact your AWS environment. Provides troubleshooting guidance Feedback tailored to your specific environment
What are the 3 types of support case you can open with AWS support?
Account and BillingService Limit IncreasesTechnical Support
What type of customer can open account-related and billing cases?
All customers
What type of customer and request or limit service quote increases?
All customers
What type of customer cam open technical support cases?
DeveloperBusinessEnterprise
What types of customer can raise account and billing requests?
All customers
What types of customer can raise service limit increases?
All customers
What types of customer can use technical support?
DeveloperBusinessEnterprise
What is the number of support contacts that are available with each plan?
Developer - 1 Primary contactBusiness - Unlimited contactsEnterprise - Unlimited Contacts
In what type of plan can you raise unlimited cases?
DeveloperBusinessEnterprise
What type of plans have a full set of TRUSTED ADVISOR CHECKS?
BusinessEnterprise
What are the response times in each support plan?
Basic - No supportDeveloper - <24 system guidance, <12 System Impaired (EMAIL ONLY)Business - <24 General guidance, <12 System Impaired, <4 Prod system impaired, <1 Prod system DOWNEnterprise - <24 general guidance, < 12 system impaired, <4 prod system impaired, <1 prod system down, <15 business-critical system down
What plans get a TAM?
Enterprise
What plans get a concierge support team?
Enterprise
What plans get Infrastructure Event Management
Enterprise
What are the email cotatact differences between support plans?
Basic Customer services - 24/7 access via email onlyDeveloper Cloud Support Associate - Business-hours access via email onlyBusiness Cloud Support Engineers 24/7 access via email, phone or chatEnterprise Cloud Support Engineers 24/7 access via email, phone, or chat
A company would like someone to help them coordinate access to AWS subject matter experts when they need help. Which support plan do they need to have?
Enterprise Support provides access to a Technical Account Manager (TAM) who helps coordinate access to subject matter experts among other things.
You have upgraded your AWS Support plan to the Business Support level. What is true of the Business Support plan?
< 1 hour response time support when your production system goes down.The Business level support plan provides 1 hour or less response time support for production-level failures.
A company wants to ensure all AWS accounts in their environment conform to company-wide policies. Which services can help? Select 2
Control TowerOrganizations
Which AWS tool is specifically designed to help a company estimate their potential cloud bill for migrating workloads and calculate the overall total cost of ownership (TCO) based on their proposed workloads?
The company can use the AWS Pricing Calculator.The Pricing Calculator provides an estimate of AWS fees and charges. Since the company knows the workload details, the AWS Pricing Calculator can also help with calculating the total cost of ownership.
How can a customer with the Enterprise Support plan get help with billing and account questions? select 2
Contact the Support Concierge team. The Concierge agent is the primary point of contact for billing or account inquiries.Use the AWS Support API to programmatically open a case with AWS Support.
You need to visualize, understand, and identify trends for future charges, as well as manage your AWS costs and usage over time. Which AWS tool would you use?
AWS Cost Explorer
How can a customer on the Developer Support plan open a system impaired support case?
Open a technical support case via email.Customers on the Developer Support plan can submit support cases for account and billing questions, service limit increases, and technical support cases via EMAIL ONLY.
A company is considering migrating its applications to AWS. Which costs should the company consider when comparing its on-premises total cost of ownership (TCO) to the TCO when running on AWS?
Answer was :Software license costsHardware and infrastructureData center cooling, power, and space requirements
