PRHS I Final Flashcards
study of how care is delivered
health systems science
understanding how healthcare professionals, with difference scopes and roles, work together to deliver care
health systems science
Identifying ways in which the health system can improve patient care and delivery
health systems science
why is it important to understand health systems science now?
- Rapid changes and challenges in healthcare
- Technology and ease of access
- Expanding and diverse patient populations
- Underserved
- Very young and very old
- Chronic illnesses
- Co-morbidities
- Old style of diagnosis and treatment won’t do moving forward
- Care must be patient-focused and quality delivery
- Must remain adaptive
- Directly affect your billing and revenue
- There are federal, state, and contractual laws you do not want to violate
Triple Aim
- Population Health
- Experience of Care
- Per Capita Cost
Triple PEP
Quadruple Aim
- Population Health
- Care Experience
- Lowest Possible Cost
- Healthcare Professional Wellness
qUad includes Us
definition of healthcare quality
STEEEP:
- Safe
- Timely
- Effective
- Efficient
- Equitable
- Patient-Centered
Core Functional Domains include:
- Patient, Family, Community
- Health Care Structure and Process
- Health Care Policy and Economics
- Clinical Informatics and Health Technology
- Population, Public, and Social Determinants of Health
- Value in Health Care
- Health Systems Improvement
Patient, Family, Community core functional domain includes:
- behaviors
- experience (previous surgery of self or family member)
- values
- influence from others
- motivations (money, shortened life span)
Health Care Structure and Process core functional domain includes:
- all elements of how care is provided
- individuals, institutions, resources, and processes for delivery
- collaboration, coordination
Health Care Policy and Economics core functional domain includes:
- Decisions, plans, and actions
- Looking to meet specific health care goals
- Involves efficiency, effectiveness, value, and behavior relative to production and consumption of health care
Clinical Informatics and Health Technology core functional domain includes:
- Application of informatics and technology to deliver services of health care
- Clinical decision support
- Documentation
- Technology and tools
- Utilization of data to improve health
Population, Public, and Social Determinants of Health core functional domain includes:
- Issues related to traditional public health, preventative medicine
- Encompasses entire population, not just sick patients
- Improvement for an entire population, identification of gaps
- Organized assessment, monitoring, measurement
- Prevention of disease and injury, promotion of health, prolongation of life
- Aimed at groups of individuals, communities, ethnic groups, etc.
- Includes access and distribution of outcomes, interrelationships amongst personal, socioeconomic, environmental factors
- Fear related to previous procedure or illness
- Large co-pay to see a specialist
- Will family bring patient back for follow-up
- Does the prospect of a shortened life and co-morbidities motivate to stop smoking, manage diabetes, blood pressure
- Unwilling to get a flu shot because it made other family members ill
examples of which core functional domain
Patient, Family, Community
- Knowledge of clinical settings
- Inpatient vs outpatient requirements
- Fragmented or insufficient care encountered along continuum
- Ability to identify the need for teamwork and health care communities
examples of which core functional domain
Healthcare Structure and Process
- History and core principles of health care policy
- Basics of how care is financed and the impact on insurance and reimbursement
- Incentives for providers and hospitals within different US payment models.
examples of which core functional domain
Healthcare Policy and Economics
- Core principles of informatics sciences
- Biomedical
- Patient security and rights protection
- Real-time data viewing and decision support
- Data registries
- Clinical report analyzation
- Functionality and challenges in current health information exchange
examples of which core functional domain
Clinical Informatics and Health Technology
- Identification of common risk factors among a certain group
- Cultural skills training for providers
examples of which core functional domain
Population, Public, and Social Determinants of Health
Value in Health Care core functional domain includes:
- Performance of a health system in terms of quality of care
delivery, cost, waste, service requirements - Understanding epidemiology, identifying and classifying gaps in care or delivery
- Stakeholder definition and perspective of value in health care
- Components of high-value health care systems
- Correlations between quality/safety and patient outcomes
- Identification, reporting, and analyzation of safety events
- Relationship between quality and cost, and efforts to address
examples of which core functional domain
Value in Health Care
Health Systems Improvement core functional domain includes:
- Content related to identification, analyzation, or implementation of changes in policy, health care delivery, or by function that improves the performance of any component of the system
- Also related to scholarship approach –
- discovery that is consistent with traditional research, integration across disciplines
- Application demonstrating interaction between research, practice, teaching
- Quality improvement project
- Interprofessional education
examples of which core functional domain
Health Systems Improvement
Foundational Domains include:
- Change Agency, Management, and Advocacy
- Ethics and Legal
- Leadership
Change Agency, Management, and Advocacy
foundational domain includes:
- Knowledge and skills of health care professionals enable a higher quality of care
- Agents of change to improve systems
- Advocate for patients to receive best care possible
- Knowledge of how other health care professionals can impact and change the system
- Possess skills to advocate for patients at multiple levels
- Identify and address barriers to change
Ethics and Legal foundational domain includes:
- Ethical and legal issues, factors involved in health care delivery and health systems science
- Relationship between law and ethics in the design and operation of health care in the United States
- Understand transition underway that moves us from one-patient-one-doctor, to one doctor supporting a team, organization, or population – this is a systems approach
- Challenges for health law and ethics with this approach
Leadership foundational domain includes:
- Inspiration and motivation
- Team-based care
- QI projects
- What skills are needed to become a true leader
- Personal goals, life goals
- Alignment between personal and institutional values
Collaboration and team science includes:
- Working together to achieve shared goals
- Interprofessional education
- Understanding the roles and skills of others
- Communication at a higher level in an integrated/coordinated system
- Possess skills to function in a team
- Application of reflective practice relative to quality improvement and patient safety
Linking Domain
Systems Thinking
Content that links the core domains and subcategories to contents of the broader medical school curriculum
Linking Domain: Systems Thinking
Ability to apply a comprehensive, holistic approach to care and health care issues
Linking Domain: Systems Thinking
Awareness of the whole, not just the parts
Linking Domain: Systems Thinking
Recognize multidirectional cause-and-effect relationships
Linking Domain: Systems Thinking
“Health systems science consists of knowledge and concepts that are ___-centric rather than ___-centric.”
patient;
physician
which framework:
Patients do not heal or recover in isolation. As physicians work to understand their patients diagnostically, physicians are also being asked to consider the patient’s psychological and social conditions to have the greatest impact on processes and outcomes of care.
Bio-Psycho-Social (BSP)
which framework:
System theories suggest that every level of organization (molecular, cellular, organic) affects every other levels such as personal, interpersonal, familial and societal. These systems are not independent of each other but instead work together to produce desired outcomes of care.
Bio-Psycho-Social (BSP)
Systems Thinking in healthcare include:
Patient-centered, surrounded by provider system, patient’s system, and healthcare system
clinic, hospital, office, admin and processes
part of which system in systems thinking
provider system
family, friends, communities, faith-based groups, personal resources
part of which system in systems thinking
patient’s system
clinical programs, centers, hospitals, group practices, specialists, integrated systems
healthcare system
process failure with current (broken) system
- patient becomes ill, injured, needs care
- PMD, walk-in clinic, ED, Telehealth
- insurance? restrictions where patient can be seen?
- HC provider assesses, gathers info, examines
- are additional modalities required? labs, imaging, monitoring, urgent med administration?
- communication of working diagnosis
- treatment plan (Rx, PT, procedure, repeat imaging or labs, specialists, education supplies)
- outcomes? was safe, HQ care provided? effectiveness?
- follow-up and referrals
“The complex US health care system is not the product of a deliberate, thoughtful, coordinated, and evidence-based approach to maximizing the health of a society. “
health care delivery system
why is there a need for change in our current healthcare system?
- poor integration of care
- payment misalignment
- unnecessary variation in care
poor integration of care includes:
academic, public, private, for profit, nonprofit, community-based, specialty-based, government-based, medical homes
payment misalignment includes:
- the more you do for a patient, the more the provider, institution, etc., is compensated
- Fee-for-service model
- Misallocation of resources and waste
- Reimbursement happens regardless of efficacy or value
unnecessary variation in care includes:
- the foundation is that of an “apprentice” model - Focus is centered on individual learning and preferences of the master teacher
- This leaves patient outcomes dependent upon the individual physician and apprentice
what to do about this variation in care
- Healthcare has been compared to other industries
- What can be learned from an airline company or the hospitality industry
- Institute of Medicine (IOM), “To Err is Human.”
- “Silence Kills”
- “The Josie King Story”
- What do you think about when you hear, “Care Pathways,” “Evidence-Based Practice,” “Standards of Care?”
- what about professionalism, the art of medicine, compassion, individual needs, trusting relationships?
legislation includes:
- value based payment
- Affordable Care Act of 2010 (ACA)
- Medicare Access and CHIP Reconciliation Act of 2015 (MACRA)
- Merit-Based Incentive Payment System (MIPS)
- Providers accountable for performance
- Measures quality, service, cost
- Financial penalties and rewards
value based payment
- Expanded eligibility for Medicaid
- “The Exchange,” individuals and small groups could purchase insurance
Affordable Care Act of 2010 (ACA)
legislated new provider performance metrics and payment models
Medicare Access and CHIP Reconciliation Act of 2015 (MACRA)
provides additional pay based on hitting targets for quality, safety, using EHRs, etc.
Merit-Based Incentive Payment System (MIPS)
responsible for the federal healthcare laws
Congress
examples of federal healthcare laws
HIPAA, EMTALA
goal of mandates and legislation
- Improve and reward higher quality of care delivered
- Lower costs
- Improve outcomes in care
The Joint Commission includes:
- patient care and safety
- higher quality staff
- fulfill local and state requirements
- satisfies CMS
- liability insurance rates, contracts with insurance payors,
- quality care and confidence
provision of care through newer models reason
push toward higher quality care, at a lower cost, and better outcomes
Newer Models for Provision of Care include:
- Patient Care Medical Homes (PCMH)
- Accountable Care Organizations (ACOs)
which newer model for provision of care includes:
- Coordinated, ongoing care
- Health maintenance and wellness
- Acute and chronic health care needs
- Team based model
- Optimizing roles
Patient Care Medical Homes (PCMH)
which newer model for provision of care includes:
- Fragmented care = errors and gaps in quality and care
- Provider-led, manage the entire continuum of care, costs, quality of care for a defined population
- A sort of “medical home”
Accountable Care Organizations (ACOs)
CMS Accountable Care Performance Requirements
- High value system
- Meets goals of patients
- Meets goals of Triple Aim
- Timely measurement to evaluate quality of care provided
- Alignment between financial metrics and performance metrics
- Must stop working in silos
- A real paradigm shift in moving from a production model to a collaborative, integrative type of care system
Assessing health care quality is based on using three components:
structure, processes, outcomes
which health care quality component includes:
- settings in which care occurs (hospitals, clinics)
- material resources (facilities, equipment, and money)
- human resources (personnel)
- Organizational structure (medical staff organizations, peer review, and revenue cycles)
structure
which healthcare quality component includes:
- action taken by care teams and staff as they deliver care to patients; and
- processes which support the needs of the business
processes
which healthcare quality component includes:
- patient’s experience as a result of the care provided
outcomes
Care delivered in the past focused on the ___ as the center of the team
medical provider
Care delivered in the present focuses on the ___ as the central member with all members of the health care team being critical components to optimizing patient health outcomes
patient
Primary care delivery teams which have include MDs, RNs, LPNs, desk and administrative staff are changing to ___ population health teams
“core”
Population health core team has expanded to include ___ as care manager roles, social workers, behavioral/mental health specialist, pharmacists, dieticians, and other health specialist as needed to implement processes of care delivery that allows the member to perform at the maximum of his or her licensure
PAs, RNs
Reinforces need for collaboration and discontinuation of the “silo” model of care
accountable care and population health
management and payment for healthcare services for a discrete or defined population
population management
the design, delivery, coordination, and payment of high-quality health care services to manage the Triple Aim using the best resources available
Population medicine
Figuring out which group is neediest or at higher risk is required for
population management
registries, data bases, ability to benchmark, supporting Triple Aim (content analytics and deployment), predictive medicine or healthcare
information technology
“The combined and unceasing efforts of everyone – health care professionals, patients and their families, researchers, payers, planners and educators – to make the changes that will lead to better patient outcomes (health), better system performance (care) and better professional development.”
Batalden and Davidoff on continued improvement
To assess the quality of care provided in medical settings
Donabedian Model
Donabedian Model:
facilities, equipment, staffing, qualifications, licensing, accreditation
structure
Donabedian Model:
- technical care (screening, prevention, diagnosis, treatment, follow-up care)
- interpersonal care (respect, communication, knowledge and information)
process
Donabedian Model:
- acute recovery, restoration of function, survival, efficiency
outcome
- Physician who specializes in inpatient care
- Stays in hospital majority of time
- PMDs trying to be in multiple care settings at once
- Safety considerations – “To Err is human: Building a Safer Medical System.” (Focused on medical errors in the hospital setting.)
hospitalist
- NPs, must have minimum Bachelor’s in Nursing and then Master’s program. State and National Boards. Apply for controlled furnishing license through DEA.
- PAs, program started initially for military medics to become licensed to practice in civilian environment. Currently, must have minimum required number of hours in medical field in some capacity and can apply for program. Master’s prepared.
- Examine, interpret, diagnose, treat, prescribe
- Some states have full authority, some don’t
- Currently, in California MUST have a supervising physician
- Can work in any setting educated/trained/qualified to provide care
Nurse Practitioners and Physician Assistants
- Most are Master’s prepared
- Transition from one level of care to another – from inpatient to rehab, from rehab to home with home health services, etc.
- Coordination of medications, supplies, durable medical equipment
- Insurance negotiators and mediators
- Placement in shelters, finding housing
- Domestic violence
- CPS/APS
Care Coordinators and Social Workers
- Usually RN, minimum of Bachelor’s Degree in Nursing
- Reviews patient record including all H&Ps, diagnoses, progress notes, treatment plans, nursing notes and interventions, outcomes of surgeries and other procedures to ensure insurance requirements met for continued stay
- Collaborates with care providers and staff
Utilization Management
- Education and experience varies
- Helps patients navigate a chronic or complicated treatment path
- Communicates with other providers and team-members
- Ensures plans are patient-centered
- May help patient advocate for additional services or needs
Patient Navigators
- Jointly funded state and federal program
- Generally serves low income individuals and families
- Each state chooses own qualifying levels, usually below poverty line
- ACA attempted to expand services but ultimately, each state still determines qualifications
Medi-Cal / Medicaid
- most flexible of plans
- may be small / large deductible depending on plan
- co-pays, variable
- required to see “in-network” providers for the best cost benefit
- “out of network” provider, costs are paid at a much lower level
- need prior authorization for some services, but patient can self refer to specialists
PPO
- may see only those providers and utilize services within the contracted network
- monthly premiums are usually less than PPO
- chosen or assigned PMD manages and coordinates your care
- patient must go through PMD for referrals to specialists or other
- limitations but can also be very effective
Health Maintenance Organization (HMO)
- monies can be placed in a certain type of account for patient use
- used only for medically related costs (prescription or office co-pays, glasses or contacts, dressing supplies)
- employers sometimes contribute
- many rules about these accounts
- usually comes with a card much like a credit card or debit card patient can use whenever they choose
Health Savings Account (HSA)
list of medications that are covered under a particular plan
- May be tiers
- Each tier is offered at a different cost point
- If medication is not on formulary, may attempt an authorization to use
Formulary
Health care provider asks permission from insurance company to obtain a CT scan, MRI, schedule a surgical procedure, etc.
Prior Authorization
care is moving from ___ and ___ to ___
fee-for-service; volume-based reimbursement;
Value Based Care
up-to-date services, best practices, evidenced-based care, established best practices
effective
duplication of services, wasted equipment, supplies, resources
efficient
5 Domains of Healthcare
Knowledge, Care Delivery, Payer Domain, Medical-Legal, Regulatory
Kevin Can Pay My Rent
the most important perspective is that of the
patient!
Current Value of US Healthcare
- Battling rapidly rising costs
- Uneven access to services
- Patient outcomes that place the United States at the bottom of the developed world when ranked amongst nations
- Variable value, quality, and cost.
a major factor contributing to poor-quality care
safety
service is moving from assessing by ___ to ___
“patient satisfaction”;
“patient opinion of care received”
US spends significantly more ___ and a higher percentage of ___ on healthcare that other countries spend
per capita;
gross domestic product
Majority of healthcare dollars are spent on
the sickest patients
Little funding goes to ___that have large impact on overall population health
prevention, health promotion, addressing lifestyle, environmental, etc.
one of the largest contributors to US debt
cost of care
___ correlation between cost of care and quality of care
No
Many categories of waste, but two that apply directly to provision of care
unnecessary services and inefficient care
“Price is what you pay, ___ is what you get.”
value;
by Warren Buffett
attributes of high-value healthcare system
- Clear and shared vision that is patient-centered
- Leadership and professionalism from health care providers
- Training that emphasizes teamwork, systems engineering, process improvement
- IT infrastructure that supports development & maintenance of
- Learning health care system
- Information exchange
- Stringent peer review process
- Use of best-practice & evidence-based medicine - Insurance for all with patients owning their own insurance and can choose & access appropriate medical care
- Reimbursement models without incentives for volume-based care & promote integration & coordination, prevention, & health promotion.
barriers to high-value care
- conflicting stakeholder incentives (idea that “more care is better care”)
- lack of share reality
- poor integration
- inadequate education healthcare professionals
- serial nature of health insurance coverage
- perverse provider reimbursement structures
“most expensive piece of medical equipment is the physician’s ___”
pen
other developed countries have an insurance plan that is a
“cradle to grave” type over coverage
Value-based delivery models have transferred risk away from payers like Medicare to the
hospital and surgeon
Ultimately, if the test results will not change the care of the patient, the test should be
reconsidered
Reimbursement for care provided is shifting from a system based on ___ to one based on ___
volume;
providing value
HCV (healthcare value?) is best defined by:
- Quality of care divided by the cost of care over time
- STEEP
- Triple Aim
US continues to struggle with HVC as evidenced by:
- Variation in patient outcomes
- Safety
- Satisfaction
- Cost of care
- Poor integration & coordination of services
- Fragmented and volume-based provider reimbursement
- Conflicting stakeholder incentives
- Social determinants of health
- Micro-inefficiencies (patient-provider interactions)
- Macro-inefficiencies (health policy and the larger system).
do your best to
provide leadership (Identify opportunities to improve outcomes, Minimize harms, Reduce health care waste)
divided into experimental and control groups
clinical trials
group given the treatment under investigation
experimental
group treated in the exact same way as the experimental group except not given treatment
control
help to eliminate alternative explanations for a study’s results
Control groups
patients are randomly assigned to different groups (ie. To the experimental and control groups)
Randomization
to equalize the effects of extraneous variables
randomization
Simple descriptive account of interesting characteristics observed in a group of patients
case-series
Observational studies include:
Case-Series;
Case-Control;
Cross-Sectional;
Cohort Studies
Patients seen over a relatively short time
case-series
Do not include control subjects
case-series
Begin with the absence or presence of an outcome andthen look backward in time to try to detect possiblecauses or risk factors
case-control
case-control studies look ___ in time
backward
Individuals selected on the basis of some disease or outcome
cases (case-control)
Individuals without the disease or outcome
controls (case-control)
Analyze data collected on a group of subjects at one time rather than over a period of time.
cross-sectional
Designed to determine what is happening right now.
cross-sectional
group of people who have something in common and who remain part of a group over an extended time.
cohort
looks forward in time
cohort studies
cohort studies look ___ in time
forward
frequency of disease and of risk-related factors are assess in the present
cross-sectional
can show risk factor association with disease, can’t establish causality
cross-sectional
Compares a group of people with disease to a group without disease
case-control
Looks to see if odds of prior exposure or risk factor differs by disease state.
case-control
asks “what is happening?”
cross-sectional
asks “what happened?”
case-control
asks “what will happen?”
cohort
odds ratio
case-control
relative risk
cohort
Compares a group with a given exposure or risk factor to a group without such exposure
cohort
Looks to see if exposure or risk factor is associated with later development of disease
cohort
can be prospective or retrospective
cohort
Compares the frequency with which both monozygotic twins vs both dizygotic twins develop the same disease.
twin concordance study
Measures heritability and influence of environmental factors (“nature vs. Nurture”)
twin concordance study
Compares siblings raised by biological vs adoptive parents.
adoption study
Measures heritability and influence of environmental factors.
adoption study
have one or more groups of patients which are observed and characteristics about the patients are recorded for analysis
observational studies
Easier to identify than observational studies in the medical literature.
experimental studies
Involve an intervention.
experimental studies
Experimental Studies that involve humans (not animals)
clinical trials
purpose is to draw conclusions about a particular procedure or treatment
clinical trials
Epitome of all research designs because it provides the strongest evidence for concluding causation.
randomized controlled trials (RCT)
It provides the best insurance that the results were due to the intervention.
randomized controlled trials (RCT)
clinical trial undergoes 4 phases:
I. “safe?”
II. “effective?”
III. “improvement?”
IV. “stay?”
the gold standard, or reference in medicine
randomized controlled trials (RCT)
Least number of problems or biases
randomized controlled trials (RCT)
best type of study to use when the objective is to establishthe efficacy of a treatment or a procedure.
clinical trials
are the design of choice for studying the causes of a condition, the course of a disease, or the risk factors because they are longitudinal and follow a group of subjects over a period of time.
cohort studies
are appropriate for rare diseases or events, for examining conditions that develop over a long time, and for investigating a preliminary hypothesis
case-control
the quickest and least expensive
case-control
best for determining the status quo of a disease or condition
cross-sectional
easy to write and the observations may be extremely useful to investigators designing a study to evaluate causes or explanations of the observations
case-series
expensive and time consuming
randomized controlled trials (RCT)
the length of time required depends on the problem studied
cohort study
With diseases that develop over a long period of time or with conditions that occur as a result of long-term exposure to some causative agent, many years are needed and it is very costly
cohort study
have the largest number of possible biases or errors and they depend on high quality existing records
case-control