Pretest Review Flashcards
Which practice for improving employee rational would best mitigate future loss of high performing employees.
Prior to implementing any intervention of employee retention, determine and develop a deep understanding of the reasons the actions are occurring.
What is a good end result that should be worked on while forming a new team or partnership?
High-functioning team members should feel accountable not just to the leader but to each other.
HR is developing a risk-focused strategy for a company plant. What’s the best approach for providing a cost-efficient, comprehensive system?
Conduct a risk analysis and determine the probability and criticality of potential losses.
What is the key feature of arbitration?
Both parties willing submit to arbitration and agree to accept the decision of the arbitrator as final. They must accept, not just consider, the arbitrator’s decision.
Describe the feedback loop of the communication model.
A feedback loop forms a self-correcting cycle as the message received is cycled back to the sender. The group discussion of the changes made help confirm understanding and acceptance of the intended communication.
How can HR best ensure minimal impact when implementing or altering an existing program (ex: shortening training)?
Pilot programs are offered in a controlled environment to a segment of the target audience to identify potential programs and assess initial effectiveness. Pilot testing can also provide useful feedback and identify potential problems when considering making changes to an existing program.
What is the fundamental difference between FMLA leave granted to care for non-military-related family members and military caregivers?
Non-military is entitled to no more than 12 workweeks of caregiving in any year vs military-related leave is entitled to as many as 26 workweeks in a 12 month period.
What communication tactic is especially important when an HR prof is leading a global team with no opportunities for face-to-face meetings?
Synchronous meetings are an important part of team formations. An HR prof can establish channels for communication with individual team members outside of meetings, such as check-in calls where members may be more open to provide feedback.
When working with a vendor as a part of a new process, how can technology effectively support achieving the company’s goal?
You may include a vendor as a part of the enterprise resource planning(ERP) to see operations work flows and requirements to work independently and secure resources.
How would Hofstede label a culture that is nurturing, empathetic, and oriented toward quality of life and strives for consensus?
Masculine/ Feminine.
A leader of a function tries to influence her staff’s satisfaction and productivity by being friendly and asking questions about non-work lives. What type of power is she using?
Referent power derives from strength of a leader’s personality, which can create feelings of admiration and loyalty in others.
Describe a collaborative approach to conflict resolution.
A collaborative approach to conflict resolution tries to find a “third way” that meets the needs of both sides; it seeks a win-win solution.
What metric best reflects recruiting costs?
Cost of hire. CoH is calculated by dividing the total recruiting costs by the number of new employees.
What theory and approach is best for managing an employee survey project?
According to Kelleher’s approach, effective management of employee survey projects includes establishing a cross-sectional committee to review overall company results to make recommendations to management.
Describe employees in an entitlement-oriented culture?
Employees feel a “part of the family” and are offered a variety of benefits. Typically, as benefits increase, less emphasis is put on individual employee contributions and more emphasis on profitability/success of the organization as a whole.
