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GE 5: PURPOSIVE COMMUNICATION > PRELIMS > Flashcards

PRELIMS Flashcards

1
Q

is the process of sharing information, thoughts, ideas, or feelings between individuals or groups.

A

communication

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2
Q

key components of the communication process

A

sender
message
medium
receiver
feedback
noise
context

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3
Q

The person who initiates the message.

A

sender

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4
Q

another term for sender

A

encoder

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5
Q

The information, ideas, or feelings conveyed.

A

Message

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6
Q

method or means through which the message is transmitted

A

medium/channel

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7
Q

The person who interprets the message.

A

Receiver (Decoder)

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8
Q

The receiver’s response to the message, which informs the sender if the communication was successful.

A

feedback

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9
Q

Any interference or distortion that affects the clarity of the message (e.g., physical noise, emotional interference, language barriers).

A

Noise

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10
Q

The environment or situation in which the communication occurs.

A

context

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11
Q

principles of communication

A

clarity
conciseness
consistency
completeness
consideration
correctness
courtesy

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12
Q

Ensure the message is clear and easily understood by the receiver. Avoid jargon or overly complex language.

A

clarity

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13
Q

Keep the message brief and to the point while maintaining essential information.

A

conciseness

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14
Q

Messages should align with past communications and the overall purpose of the interaction.

A

consistency

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15
Q

Provide all necessary details for the receiver to fully understand the message.

A

completeness

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16
Q

Be aware of the receiver’s perspective, background, and emotions when communicating.

A

consideration

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17
Q

Use proper grammar, tone, and format to avoid confusion.

A

correctness

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18
Q

Communicate in a respectful and polite manner.

A

Courtesy

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19
Q

involves being honest, transparent, and responsible when sharing information. Key ethical principles include:

A

Ethical communication

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20
Q

Provide accurate and truthful information.

A

Truthfulness and Honesty

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21
Q

Be open about your intentions and do not withhold important information.

A

Transparency

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22
Q

Protect the confidentiality of sensitive information

A

Respect for Privacy

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23
Q

Avoid bias, discrimination, or any form of unfair treatment.

A

Fairness

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24
Q

Maintain consistency between what you say and what you do.

A

integrity

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25
Q

Be accountable for the impact of your communication on others.

A

responsibility

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26
Q

Ethical principles

A

Truthfulness and Honesty
Transparency
Respect for Privacy
Fairness
Integrity
Responsibility

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27
Q

types of communication

A

verbal
non-verbal
written
visual

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28
Q

involves spoken words, either face-to-face or through a medium like phone calls, meetings, or video chats.

A

Verbal Communication

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29
Q

examples of verbal communication

A

Conversations, speeches, presentations.

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30
Q
  • refers to the global exchange of goods, services, capital, and labor.
    Example: Outsourcing of jobs, global brands like McDonald’s or Apple.
A

Economic globalization

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31
Q

Examples are eye contact, hand gestures, tone of voice.

A

Non-verbal communication

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32
Q

worldwide exchange and adaptation of cultures, traditions, and values.
Leads to cultural homogenization or hybridization, where local and global cultures merge.

A

Cultural Globalization

33
Q

spread and advancement of technology, leading to greater access to information
and communication

A

Technological Globalization

34
Q

influence of international political systems, organizations, and agreements

A

Political Globalization

35
Q

-increased global awareness of social issues such as human rights, equality, and health.

A

Social Globalization

36
Q

Positive Impacts of Globalization:

A
  • Economic growth
  • Cultural exchange
  • Technological innovation
  • Political cooperation
37
Q

Negative Impacts of Globalization

A
  • Economic disparity
  • Cultural loss
  • Environmental degradation
  • Social issues
38
Q

process of exchanging information between individuals or groups from different cultural backgrounds. It plays a vital role in globalization as people from diverse cultures increasingly interact with one another.

A

Intercultural Communication

39
Q
  • refers to the sense of belonging to a particular culture or group; includes
    shared values, beliefs, norms, language, and behaviours.
A

Cultural identity

40
Q
  • extent to which less powerful members of a society accept inequality in power
A

Power distance

41
Q
  • preference for achievement and assertiveness (masculinity) vs. care and
    cooperation (femininity).
A

Masculinity vs Femininity

41
Q

focus on individual achievements (e.g., USA) vs. group harmony (e.g., Japan)

A

Individualism vs collectivism

42
Q

Cultural Barriers to Communication

A
  • Language differences
  • Non-verbal communication
  • Perception of time
  • Stereotyping and prejudice
  • Ethnocentrism (belief that one’s own culture is superior to other)
43
Q

-Being aware of and respectful toward cultural differences
- Learning to adapt communication styles to meet the needs of diverse cultures
- Developing empathy and understanding for other cultural perspectives

A

Cultural Sensitivity and Competence

44
Q
  • Educate yourself about the cultural backgrounds of the people you interact with
  • Be open to learning and understanding cultural differences.
A

Develop cultural awareness

45
Q
  • Modify verbal and non-verbal communication to suit the cultural context
  • Use simple, clear language, and avoid idioms or colloquial expressions that may be misunderstood
A

Adapt communication styles

46
Q
  • Pay attention to both spoken words and non-verbal cues.
  • Ask questions for clarification when needed to avoid assumptions or misinterpretations.
A

Practice active listening

47
Q

involves written words through mediums like emails, reports, letters, and texts.

A

Written Communication

48
Q

Examples of Written Communication

A

Memos, letters, emails, social media posts.

49
Q

uses visual aids to convey information, such as diagrams, charts, graphs, videos, or illustrations.

A

Visual Communication

50
Q

Visual Communication includes

A

Infographics, presentations, slides.

51
Q

Communication via digital platforms like emails, social media, and messaging apps.

A

Digital Communication

52
Q

examples of digital communication

A

Instant messaging, social media posts, online forums.

53
Q

Direct communication between individuals, either one-on-one or in small groups.

A

Interpersonal Communication

54
Q

Examples are Meetings, phone calls, discussions.

A

Digital Communication

55
Q

One person communicates to a large group, often for persuasive, informative, or entertainment purposes.

A

Public Communication

56
Q

Examples of Public Communication

A

Public speeches, lectures, conferences.

57
Q

Transmission of messages to large, widespread audiences through media like television, radio, newspapers, or the internet.

A

Mass Communication

58
Q

Examples are News broadcasts, social media, podcasts.

A

Mass Communication

59
Q

refers to the increasing interconnectedness of countries and societies in terms of economics, politics, culture, technology, and communication.

A

Globalization

60
Q

It involves the integration and interaction of people, ideas, and resources across borders, affecting various aspects of life worldwide.

A

Globalization

61
Q

tailor your message based on the background, needs, and expectations of your audience.

A

Know your Audience

62
Q

Use simple, straightforward language. Avoid unnecessary details and long explanations.

A

Be Clear and Concise

63
Q

Structure your message logically. Begin with the main idea, followed by supporting details.

A

Organize your Thoughts

64
Q

Allow space for questions, clarifications, and feedback from the receiver.

A

Provide Feedback

65
Q

Be flexible and adjust your communication style based on the feedback you receive.

A

Adapt to Feedback

66
Q

Show understanding and consideration for the feelings and perspectives of others.

A

Be Empathetic

67
Q

Be receptive to others’ opinions and viewpoints, even if they differ from your own.

A

Maintain Open-mindedness

68
Q

Ensure that your message has only one interpretation to minimize confusion.

A

Avoid Ambiguity

69
Q

Ensure your tone and words match the purpose of the communication (e.g., formal vs. informal).

A

Use Proper Tone and Language

70
Q

Support your verbal or written communication with visual aids for clarity and engagement.

A

Use Visuals Where Appropriate

71
Q
  • Acknowledge and respect the values, beliefs, and customs of others.
  • Be patient and open-minded when dealing with cultural differences.
A

Show Respect and Empathy

72
Q
  • Recognize that no culture is inherently superior to another.
  • Appreciate the diversity of perspectives and behaviours in different cultures.
A

Avoid ethnocentrism

73
Q

includes different dialects, accents, and regional variations

A

Varieties of english

73
Q

Importance of Intercultural Communication in Globalization

A
  • Facilitates International Business
  • Promotes Peace and Understanding
  • Enhances Education
  • Strengthens Diplomacy
74
Q
A
74
Q

Registers of english

A

Formal Register
Informal Register

75
Q
A

GE 5: PURPOSIVE COMMUNICATION (1 decks)

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