Prelims Flashcards
Responsibilities of FA
SAFETY
SECURITY
COMFORT
QUALIFICATIONS OF FA (5)
- AT LEAST 2 YEARS OF COLLEGE EDUC
- WEIGHT PROPORTIONAL TO HEIGHT
- PREFERABLY 20/20 VISION
- FLUENT IN ENGLISH
- AT LEAST 18 YO TO 27 YO FOR FEMALE; 18YO TO 30YO FOR MALE
PURPOSE OF FA (5)
- SAVE AND GUIDE PASSENGERS DURING EMERGENCY
- ADMINISTER FIRST AID
- TAKE CARE OF PASSENGERS’ COMFORT
- IN CHARGE OF EFFECTIVE INFLIGHT SERVICES
- SAFEGUARD COMPANY PROPERTY WHICH IS THE AIRCRAFT
EXCITEMENT/PROS OF BEING A FA (5)
- TRAVEL THE WORLD FOR FREE
- GET PAID WHILE YOU TRAVEL
- SHOP AND DINE IN DIFFERENT COUNTRIES
- FAMILY PRIVILEGES AND BENEFITS
- MEET INTERESTING PEOPLE EVERYDAY
CONS/DEMANDS OF BEING A FA (5)
- ON YOUR FEET MOST OF THE TIME
- STRICT ADHERENCE TO THE AIRLINE CODE OF DISCIPLINE
- SLEEP AND EATING PATTERN VARIABLE
- SAFETY OF PASSENGERS
- SAFETY OF COMPANY PROPERTY WHICH IS THE AIRCRAFT
Instrumental in improving meteorological services, air traffic control, air to ground communications, search and rescue operations, and other measures.
ICAO
Simplify customs and immigration procedures and public health regulations
ICAO
The fight against hijacking and other terrorist attacks and the effects of aircraft noise
ICAO
Price setting body for international airfare
IATA
Pivotal in the worldwide accreditation of travel agents
IATA
Regulates the shipping of Dangerous Goods
IATA
Coordinates the scheduling which governs the allocation and exchange of slots of an airport
IATA
Is a reputable aviation critic which monitors the performance and services of airlines in the world.
IATA
Establish and prescribe rules and regulations for the inspection an registration of all aircraft
CAAp
Establish and prescribe the corresponding rules and regulation for h enforcement of laws governing air transportation
CAAp
determine, fix, and prescribe changes or rates pertinent to the operation of public air utility facilities and service
CAAP
Administer and operate the Civil Aviation Center
CAAP
Operate and maintain national airports, air navigation, and other similar facilities in compliance with ICAO
CAAP
perform such other powers and functions as may prescribed by law
CAAP
Required document on aircraft
- Crew general declaration form
- passenger manifest
-cargo manifest - flight load sheet
FA documents while traveling internationally
- Visa
- Passport
- Yellow Health Card
- Company ID
- Immigration Card
- Customs Declaration Form
Passenger documents for international travel
- Passport with visa
- department of health card
- immigration card
- customs declaration form
WHICH AIRPORT FACILITY?
- Lost and Found division
- jetway
- immigration
Terminal Building
WHICH AIRPORT FACILITY?
- lavatory
- cabin cleaners
- water
Ground Handling
WHICH AIRPORT FACILITY?
- terminal building security
- rescue operations division
Safety Services
WHICH AIRPORT FACILITY?
- ramp
- bay station
-weather bureau
Air traffic services
FILL IN THE BLANKS
_____ is an extremely important item in the building and maintenance of positive customer impact and goodwill
Passenger Service
FILL IN THE BLANKS
Passenger service is an extremely important item in the building and ____________________________________
maintenance of positive cutomer impact and goodwill.
Passenger service is an extremely important item in the building and maintenance of positive cutomer impact and goodwill.
Passenger Handling
Forms 90% of their lasting impression
First Impression
FILL IN THE BLANKS
first impression forms 90% of their _________
lasting impression
FILL IN THE BLANKS
Passengers also remember _________ formed in the last 90 seconds
last impression
FILL IN THE BLANKS
The first and last 90 seconds are the most _________ of service a flight attendant gives
critical part
FILL IN THE BLANKS
The __________ is responsible for adjusting the cabin lighting in each phase of flight
FA
FILL IN THE BLANKS
The FA is responsible for ___________________ in each phase of flight
Adjusting the cabin lighting
FILL IN THE BLANKS
___________ also tends to setting the mood
Boarding Music
FILL IN THE BLANKS
Boarding music also tend to ______________
setting the mood
FILL IN THE BLANKS
____________ lends soothing effect even to the most hectic boarding process
soft music in a low tone
FILL IN THE BLANKS
Inflight Hospitality:
_______________ each passenger individually
Address and Acknowlege
FILL IN THE BLANKS
Inflight Hospitality:
_______________ each passenger individually
Address and Acknowledge
FILL IN THE BLANKS
Inflight Hospitality:
Employ _____________-
effective eye contact
FILL IN THE BLANKS
Inflight Hospitality:
project _______________
friendly facial expression
FILL IN THE BLANKS
Inflight Hospitality:
Relate to each passenger on an ___________
individual basis
FILL IN THE BLANKS
Inflight Hospitality:
_______- the passenger as guest
respect
FILL IN THE BLANKS
Lasting Impression:
The ___________ at the main cabin doors is the closing contact between passengers and flight attendant
farewell
FILL IN THE BLANKS
Lasting Impression:
The farewell at the main cabin doors is the ________ between passengers and flight attendant
closing contact
Four Phases of Flight:
- Cabin Preparation
- Use of mobile phones
- Announcement
PHASE A
Four Phases of Flight:
- Collection procedures
- offering procedures
PHASE B
Four Phases of Flight:
- Lavatories
- Cabin and galley checks
PHASE C
Four Phases of Flight:
- On Transit
- Layover station
PHASE D
