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AvM 121 > Prelims > Flashcards

Prelims Flashcards

1
Q

Responsibilities of FA

A

SAFETY
SECURITY
COMFORT

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2
Q

QUALIFICATIONS OF FA (5)

A
  • AT LEAST 2 YEARS OF COLLEGE EDUC
  • WEIGHT PROPORTIONAL TO HEIGHT
  • PREFERABLY 20/20 VISION
  • FLUENT IN ENGLISH
  • AT LEAST 18 YO TO 27 YO FOR FEMALE; 18YO TO 30YO FOR MALE
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3
Q

PURPOSE OF FA (5)

A
  • SAVE AND GUIDE PASSENGERS DURING EMERGENCY
  • ADMINISTER FIRST AID
  • TAKE CARE OF PASSENGERS’ COMFORT
  • IN CHARGE OF EFFECTIVE INFLIGHT SERVICES
  • SAFEGUARD COMPANY PROPERTY WHICH IS THE AIRCRAFT
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4
Q

EXCITEMENT/PROS OF BEING A FA (5)

A
  • TRAVEL THE WORLD FOR FREE
  • GET PAID WHILE YOU TRAVEL
  • SHOP AND DINE IN DIFFERENT COUNTRIES
  • FAMILY PRIVILEGES AND BENEFITS
  • MEET INTERESTING PEOPLE EVERYDAY
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5
Q

CONS/DEMANDS OF BEING A FA (5)

A
  • ON YOUR FEET MOST OF THE TIME
  • STRICT ADHERENCE TO THE AIRLINE CODE OF DISCIPLINE
  • SLEEP AND EATING PATTERN VARIABLE
  • SAFETY OF PASSENGERS
  • SAFETY OF COMPANY PROPERTY WHICH IS THE AIRCRAFT
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6
Q

Instrumental in improving meteorological services, air traffic control, air to ground communications, search and rescue operations, and other measures.

A

ICAO

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7
Q

Simplify customs and immigration procedures and public health regulations

A

ICAO

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8
Q

The fight against hijacking and other terrorist attacks and the effects of aircraft noise

A

ICAO

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9
Q

Price setting body for international airfare

A

IATA

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10
Q

Pivotal in the worldwide accreditation of travel agents

A

IATA

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11
Q

Regulates the shipping of Dangerous Goods

A

IATA

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12
Q

Coordinates the scheduling which governs the allocation and exchange of slots of an airport

A

IATA

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13
Q

Is a reputable aviation critic which monitors the performance and services of airlines in the world.

A

IATA

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14
Q

Establish and prescribe rules and regulations for the inspection an registration of all aircraft

A

CAAp

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15
Q

Establish and prescribe the corresponding rules and regulation for h enforcement of laws governing air transportation

A

CAAp

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16
Q

determine, fix, and prescribe changes or rates pertinent to the operation of public air utility facilities and service

A

CAAP

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17
Q

Administer and operate the Civil Aviation Center

A

CAAP

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18
Q

Operate and maintain national airports, air navigation, and other similar facilities in compliance with ICAO

A

CAAP

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19
Q

perform such other powers and functions as may prescribed by law

A

CAAP

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20
Q

Required document on aircraft

A
  • Crew general declaration form
  • passenger manifest
    -cargo manifest
  • flight load sheet
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21
Q

FA documents while traveling internationally

A
  • Visa
  • Passport
  • Yellow Health Card
  • Company ID
  • Immigration Card
  • Customs Declaration Form
22
Q

Passenger documents for international travel

A
  • Passport with visa
  • department of health card
  • immigration card
  • customs declaration form
23
Q

WHICH AIRPORT FACILITY?
- Lost and Found division
- jetway
- immigration

A

Terminal Building

24
Q

WHICH AIRPORT FACILITY?
- lavatory
- cabin cleaners
- water

A

Ground Handling

25
Q

WHICH AIRPORT FACILITY?
- terminal building security
- rescue operations division

A

Safety Services

26
Q

WHICH AIRPORT FACILITY?
- ramp
- bay station
-weather bureau

A

Air traffic services

27
Q

FILL IN THE BLANKS
_____ is an extremely important item in the building and maintenance of positive customer impact and goodwill

A

Passenger Service

28
Q

FILL IN THE BLANKS
Passenger service is an extremely important item in the building and ____________________________________

A

maintenance of positive cutomer impact and goodwill.

29
Q

Passenger service is an extremely important item in the building and maintenance of positive cutomer impact and goodwill.

A

Passenger Handling

30
Q

Forms 90% of their lasting impression

A

First Impression

31
Q

FILL IN THE BLANKS
first impression forms 90% of their _________

A

lasting impression

32
Q

FILL IN THE BLANKS
Passengers also remember _________ formed in the last 90 seconds

A

last impression

33
Q

FILL IN THE BLANKS
The first and last 90 seconds are the most _________ of service a flight attendant gives

A

critical part

34
Q

FILL IN THE BLANKS
The __________ is responsible for adjusting the cabin lighting in each phase of flight

A

FA

35
Q

FILL IN THE BLANKS
The FA is responsible for ___________________ in each phase of flight

A

Adjusting the cabin lighting

36
Q

FILL IN THE BLANKS
___________ also tends to setting the mood

A

Boarding Music

37
Q

FILL IN THE BLANKS
Boarding music also tend to ______________

A

setting the mood

38
Q

FILL IN THE BLANKS
____________ lends soothing effect even to the most hectic boarding process

A

soft music in a low tone

39
Q

FILL IN THE BLANKS
Inflight Hospitality:
_______________ each passenger individually

A

Address and Acknowlege

40
Q

FILL IN THE BLANKS
Inflight Hospitality:
_______________ each passenger individually

A

Address and Acknowledge

41
Q

FILL IN THE BLANKS
Inflight Hospitality:
Employ _____________-

A

effective eye contact

42
Q

FILL IN THE BLANKS
Inflight Hospitality:
project _______________

A

friendly facial expression

43
Q

FILL IN THE BLANKS
Inflight Hospitality:
Relate to each passenger on an ___________

A

individual basis

44
Q

FILL IN THE BLANKS
Inflight Hospitality:
_______- the passenger as guest

A

respect

45
Q

FILL IN THE BLANKS
Lasting Impression:
The ___________ at the main cabin doors is the closing contact between passengers and flight attendant

A

farewell

46
Q

FILL IN THE BLANKS
Lasting Impression:
The farewell at the main cabin doors is the ________ between passengers and flight attendant

A

closing contact

47
Q

Four Phases of Flight:
- Cabin Preparation
- Use of mobile phones
- Announcement

A

PHASE A

48
Q

Four Phases of Flight:
- Collection procedures
- offering procedures

A

PHASE B

49
Q

Four Phases of Flight:
- Lavatories
- Cabin and galley checks

A

PHASE C

50
Q

Four Phases of Flight:
- On Transit
- Layover station

A

PHASE D

AvM 121 (2 decks)

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