PRELIMS Flashcards
exchange of information from sender to receiver
communication
3 ways to think about communiication
communication as an action
communication as an interaction
communication as meaning construction
the transformation of information from one person to another through the use of symbol accompanying meaning
communication as an action
the exchange of informationn between two or more indiciduals through the symbols and their accompanying meaning
communication as an interaction
the process by which twwo or more individuals arrive at ostensibly shared one common meanings or understandings for symbolic actions
communication as mmeaning construction
forms of commmunication
intrapersonal communication
interpersonal communication
group communication
public communication
mass communication
form of ccommuniication . internal vocalization with self. one person
intrapersonal comm.
form of communicationn between people
interpersonal comm.
form of communication that is 3 or more people talking to achieve the same goal
group comm.
form of communication when talking to a crowd. the interaction is at the end
public communication
form of communication that uses electronic meedia to interact. can interact anywhere in the world.
mass communication
10 importance of communicattion
- Organizational/ Functional
- Improves coordination
- Encourages cooperation
- Gives a direction
- Morale and empowerment
- Decision making aid
- Speeds up the organizational process
- Better focus on customer requirements
- Generates a greater sense of organizational commitment and involvement
- A problem solving tool
communication barriers 8
physical barrier
environmental “
social “
physiological “
psychological “
cultural “
semantical/ language “
emotional “
kind off barrier that can be natural or manmade
physical
kind of barrier that is naturally occuring ex lighting thiunder
environmental
kind of barrier that is caused by limitations of the human body
physiological
kind of barrier that is caused by someones state of mind
psychological
kind of barrier that uses slangs, jargon, medical terms
semantical/ language
kind of barrier that is caused by emotions
emotional
kind of barrier that is about different practices norms and values
cultural
kind of barrier that is about age gender and marital status
social
How to Overcome the Barriers
For the sender
- Be clear about the message to be sent
- Be precise to the point
- Do not be verbose
- Use a language that is understandable to the receiver
- Write the message if required
- Request a feedback to ensure receipt of message
overcome barrier for receiver
- Be attentive
- Concentrate on the message
- Ask for clarifications whenever required
- Listen objectively
- ‘Listen’ for body language
- Make notes if required
communication type
- verbal ccomm.
- non verbal
- written
- visual
- audio visual
the spoken langugae
verbal
includes written body language expressions facial gestures signs
non verbal
called as black and white communication
written comm
uses visual aids illustrations without further explanation
visual comm
presentation and discussion
audio visual
mediums of communications
physical media
mechanical media
can be seen and heard
physical media
email magazinie (written/electronic)
mechanical media
formal commmunication 3
vertical
horizontal
diagonal
communication up to down
vertical
ccommnucation between same level ex student to student
horizontal
communication to any direction ex student to dean
diagonal
communication that is used in work setting etc
formal
communication when sppeaking with friends
informal
effective communication
- plan ur communicationn
- choose the medium
- remove the barriers…build gateways
- active listening
- feedback
importance of feedback
-check the effectiveness of comm
-how well the message has been sent/understood
-helps make mid course correction
how to take feedback
-ask /offer
-observe
-evaluate the result
-be objective
-focus on task
