prelims Flashcards
is the process of sending and receiving messages through verbal or nonverbal means, including speech, or oral
communication; writing and graphical
representations (such as infographics, maps, and charts); and signs, signals, and behaviour. More simply, communication is said to be “the creation and exchange of meaning.”
Communication
▪ A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
Communication
▪ The imparting or exchanging of information by speaking, writing, or using some other medium. The successful conveying or sharing of ideas and feelings.
Communication
The – or the communicator is the person who initiates the conversation and has conceptualized the idea that he intends to convey it to others.
SENDER
The sender begins with the –
process wherein he uses certain words or non-verbal methods such as symbols, signs, body gestures, etc. to translate the information into a message.
–2. ENCODING
Once the encoding is finished, the sender gets the – that he intends to convey. The message can be written, oral, symbolic or non-verbal such as body gestures, silence, sighs, sounds, etc. or any other signal that triggers the response of a receiver.
- MESSAGE
The sender chooses the medium
through which he wants to convey his
message to the recipient. It must be
selected carefully in order to make
the message effective and correctly
interpreted by the recipient. The
choice of medium depends on the
interpersonal relationships between
the sender and the receiver and also
on the urgency of the message being
sent. Oral, virtual, written, sound,
gesture, etc. are some of the
commonly used communication
mediums.
4.CHANNEL
The – is the person for whom
the message is intended or targeted.
He tries to comprehend it in the best
possible manner such that the
communication objective is attained.
The degree to which the receiver
decodes the message depends on
his knowledge of the subject matter,
experience, trust and relationship with
the sender.
- RECEIVER
Here, the receiver interprets the
sender’s message and tries to
understand it in the best possible
manner. An effective communication
occurs only if the receiver understands
the message in exactly the same way
as it was intended by the sender.
- DECODING
The – is the final step of the
process that ensures the receiver has
received the message and interpreted it
correctly as it was intended by the
sender. It increases the effectiveness of
the communication as it permits the
sender to know the efficacy of his
message. The response of the receiver
can be verbal or non-verbal.
- FEEDBACK
is interference that is external to both speaker and listener; it hampers the physical transmission of the signal or message.
Physical noise
u loud party at the neighbours while you’re
trying to record
u loud kids who don’t want to take their nap
u irritating hum of your computer, air conditioner, or heater.
Examples of physical noise:
is created by barriers within the sender or receiver.
Physiological noise
u articulation problems
u mumbling
u talking too fast
u talking too slow
u forgetting to pause
u forgetting to breathe
Examples of physiological noise:
is mental interference in the speaker or listener.
Psychological noise
u wandering thoughts
u preconceived ideas
u sarcasm.
Examples of psychological noise are:
is interference created when the speaker and listener have different meaning systems.
Semantic noise
is the exchange of information that happens through words. The term – refers to WORDS.
VERBAL COMMUNICATION
- Verbal communication
Therefore, verbal communication can be divided into:
➢ oral communication
➢ written communication
is the exchange of information through wordless cues.
NON-VERBAL COMMUNICATION
- Nonverbal communication
➢ gestures
➢ postures
➢ facial expressions
➢ eye contact
➢ physical proximity
➢ touching, etc.
Nonverbal communication uses:
is the word used to describe the growing interdependence of the world’s economies, cultures, and populations, brought about by cross-border trade in goods and services, technology, and flows of investment, people, and information.
Globalization
- is a process of interaction and integration among the people, companies, and governments of different nations, a process driven by international trade and investment and aided by information technology. This process has effects on the environment, on culture, on political systems, on economic development and prosperity, and on human physical well-being in societies around the world.
Globalization
•is the most universally recognized emergency code. –means there is a medical emergency occurring within the hospital. Healthcare providers can choose to activate a code blue, typically by pushing an emergency alert button or dialing a specific phone number, if they feel the life of the person they are treating is in immediate danger. Many hospitals have a code blue team who will respond to the code blue within minutes.
Code Blue
- Code blue
typically means there is a
fire or smoke within the hospital. A
code red may be activated if
someone smells or sees smoke or
flames.
• Code Red
- Code red
most often indicates a bomb threat. Code black may be activated if there has been a threat made to the facility from an internal or external source, or if staff or law enforcement officials have identified a possible bomb in or near the facility.
•
• Code Black
- Code black
technique provides a framework for communication between members of the health care team about a patient’s condition.
S.B.A.R. Tool
- The SBAR (Situation-Background-Assessment-Recommendation)
