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prelim ! Flashcards

1
Q

the combination of attributes or characteristics of a product, which, when compared to a standard, serves as a basis for measuring the uniformity of the product and determines its degree of acceptability

A

quality

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2
Q

known as medicines or drugs – special preparations used in modern and traditional medicine

A

pharmaceutical products

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3
Q

essential for the prevention and treatment of diseases, and protection of public health

A

pharmaceutical products

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4
Q

a discipline of management courses, which works with the health and chemical sciences and ensures the safe and secure use of pharmaceutical drugs

A

pharmaceutical management

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5
Q

the process of industrial-scale synthesis of pharmaceutical drugs by pharmaceutical companies

A

pharmaceutical production

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6
Q

defined as an integrated organizational effort designed to improve quality at every level

A

TQM

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7
Q

the process to produce a perfect product by a series of measures requiring an organized effort by the entire company to prevent or eliminate errors at every stage in production

A

TQM

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8
Q

a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to the society

A

TQM

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9
Q

a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs

A

total quality

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10
Q

the entire process of TQM is built on a strong foundation of

A
  • ethics
  • integrity
  • trust
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11
Q

involves every single employee irrespective of his designation and level in the hierarchy

A

TQM

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12
Q

the science of morality – refers to the moral principles of practice

A

ethics

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13
Q

discipline concerned with good and bad in any situation

A

ethics

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14
Q

refers to honesty, values, and an individual’s sincerity at workplace

A

integrity

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15
Q

the by-product of integrity and ethical conduct – without this, the framework of TQM cannot be built; this fosters participation members

A

trust

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16
Q

are placed on a strong foundation to reach the roof of recognition

A

bricks

17
Q

the _____ needs to be strong enough to hold the bricks and support the roof

A

foundation

18
Q

very important for employees to be highly productive

A

training

19
Q

are solely responsible for implementing TQM within their departments, and teaching their employees the philosophies of TQM

A

supervisors

20
Q

a crucial element of TQM

A

teamwork

21
Q

provide more permanent improvements in processes and operations

A

teams

22
Q

provides a direction to the entire process of TQM

A

leadership

23
Q

binds all the elements together

A

binding mortar

24
Q

binds employees and extracts the best out of them

A

communication

25
Q

the final element of TQM

A

recognition

26
Q

acts as a catalyst and drives employees to work hard as a team and deliver their lever best

A

recognition

27
Q

a management system to direct and control a pharmaceutical company in terms of quality

A

pharmaceutical quality system

28
Q

7 principle of quality management by ISO

A
  • customer focus
  • leadership
  • engagement of people
  • process approach
  • improvement
  • evidence-based decision making
  • relationship management
29
Q

7 roles of pharmacists

A

• caregivers
• decision-makers
• communicators
• managers
• life-long learners
• teachers
• leaders
• researchers

30
Q

provides assurance of continued auditability as well as the capability of processes that are useful in identifying the monitoring and controlling systems

A

TQM

31
Q

companies establish _____ that attributes to drug substance and drug product materials that facilitate timely and appropriate corrective action and preventive measures

A

control strategy

32
Q

provides the tools for measurement for analysis parameters that attribute to control strategy

A

TQM

33
Q

shall be executed according to the regulations set by the quality management systems

A

stability testing

34
Q

assist the design and development process to ensure that the product meets the agreed specification

A

quality management

35
Q

to improve quality care – to identify, and minimize medication errors while maximizing the use of effective care and improving outcomes

A

TQM in hospital pharmacy

36
Q

provide high quality pharmaceutical care in community pharmacies and also for development a new community pharmacy services

A

TQM

37
Q

helps in the creation of a better medication safety culture, building up a safety medication practices with a specific focus on medication errors and their prevention

A

TQM

38
Q

consistent and predictable results are achieved more effectively and efficiently understood and when activities are managed as interrelated processes that function as a coherent system

A

process approach

39
Q

it is essential for the organization that all people are competent, empowered and engaged in delivering value

A

engagement of people

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