PRELIM 02 - Principles of Interpersonal and Intercultural Communication

Question 1

Is a common but complex practice that is essential in dealing with patients and other healthcare providers

Answer 1

Interpersonal communication

Question 2

Encompasses a broad spectrum of media, for example, mass communication, small-group communication, and large-group communication

Answer 2

Communication

Question 3

In pharmacy setting, __________ interpersonal communication occurs

Answer 3

One-to-one

Question 4

Is a model that has five important elements: sender, message, receiver, feedback, and barriers

Answer 4

Shannon and Weaver model (1949)

Question 5

5 elements of the Shannon and Weaver model

Answer 5

Sender, Message, Receiver, Feedback, Barriers

Question 6

Transmits the message to another person (5 elements of the Shannon and Weaver model)

Answer 6

Sender

Question 7

Is the element that is transmitted from one person to another (5 elements of the Shannon and Weaver model)

Answer 7

Message

Question 8

Receives the message from the sender (5 elements of the Shannon and Weaver model)

Answer 8

Receiver

Question 9

Is the process whereby receivers communicate back to senders their understanding of the senders’ message (5 elements of the Shannon and Weaver model)

Answer 9

Feedback

Question 10

In the __________, the initial receiver becomes the sender of the feedback, and the initial sender becomes the receiver of the feedback

Answer 10

Feedback loop

Question 11

Are those that affect the accuracy of the communication exchange (5 elements of the Shannon and Weaver model)

Answer 11

Barriers

Question 12

Has the responsibility for ensuring that the message is transmitted in the clearest form, in terminology understood by the other person, and in an environment to clear transmission

Answer 12

Sender

Question 13

Has the responsibility of listening to what is being transmitted by the sender

Answer 13

Receiver