Practise Questions

Question 1

what are the 5 facets of emotional intelligence proposed by Goleman

Answer 1

Self - awareness 
self - management 
self - motivation 
empathy 
relationship - management

Question 2

what factors influence self disclosure

Answer 2

reciprocity
gender
trust

Question 3

what is the most important feature of effective feedback

Answer 3

provide information on what the learner could do to meet the learning objective

Question 4

what is emotional intelligence and why is it good

Answer 4

considers ones ability to recognise and understand emotions - allows people to learn from previous experiences

Question 5

IQ and EQ are both indicators of success but which is better

Answer 5

neither is necessarily better than the other for degree of success

Question 6

what does smart stand for

Answer 6

s - specific 
m - measurable 
a - achievable 
r - realistic 
t - time - bound

Question 7

what are 3 teamwork theories

Answer 7

Cog
Belbin
Tuckman

Question 8

give three examples of team roles proposed by belbin

Answer 8

plant
team-worker
evaluator

Question 9

what percentage of patient admitted to hospital suffer an adverse event

Answer 9

10 %

Question 10

what percentage of patients die from an adverse event

Answer 10

1%

Question 11

what are some core aspects of patient safety in the UK

Answer 11

reporting
fair
learning

Question 12

which model can be used to analyse accident causation

Answer 12

swiss cheese

Question 13

what is the johari window

Answer 13

The Johari window is a four windowed model used for receiving feedback and internal reflection.

Question 14

who suggests the four stages of the team model include storming, norming, forming and mourning

Answer 14

tuck man

Question 15

what did cog propose

Answer 15

Cog proposed a theory about group dynamics however this theory comprised of five stages. The polite stage, The ‘why we are here’ stage ,The power stage, The co-operation stage, The esprit stage.

Question 16

what did belbin propose

Answer 16

the roles in a team

Question 17

how many key roles were suggested by begin in her theory of team roles

Answer 17

9 - but people can occupy more than pone role so teams of three/four can fulfil all 9

Question 18

what are 3 theories of leadership

Answer 18

trait theory
behaviour theory
contingency theory

Question 19

how many hats of de bono are there regarding teamwork theory

Answer 19

6

Question 20

what are the 6 hats of de bono

Answer 20

white questioner, red emotional, black negative, yellow positive, green creative, blue thinking about thinking role.

Question 21

a considered and cautious approach to problem solving could be described as

Answer 21

rational approach

Question 22

what is the problem solving approach for going with your gut

Answer 22

intuitive

Question 23

which is longer - intuitive or spontaneous problem solving approach

Answer 23

spontaneous

Question 24

what is appreciative inquiry and who described it

Answer 24

Described by David Cooperrider
This is a concept, which is about building on strengths often linked to what went well in the past and how it can be used in the future.

Question 25

which hat is the questioner role which analyses facts of the proposed problem

Answer 25

white

Question 26

which hat expects the person to generate the creative alternative ideas

Answer 26

green - creative individual

Question 27

which hat commonly challenges ideas and tries to see what might not work

Answer 27

black hat - looks at the negative aspects of the project

Question 28

which hat is described as the facilitator - attempting to control the discussions

Answer 28

blue hat - takes a meta analysis style approach

Question 29

which role is very optimistic about the project in de bonos hats

Answer 29

yellow hat

Question 30

which hat is the most sensate in the group and will think of their own and others emotions

Answer 30

red