Practise Questions Flashcards
what are the 5 facets of emotional intelligence proposed by Goleman
Self - awareness self - management self - motivation empathy relationship - management
what factors influence self disclosure
reciprocity
gender
trust
what is the most important feature of effective feedback
provide information on what the learner could do to meet the learning objective
what is emotional intelligence and why is it good
considers ones ability to recognise and understand emotions - allows people to learn from previous experiences
IQ and EQ are both indicators of success but which is better
neither is necessarily better than the other for degree of success
what does smart stand for
s - specific m - measurable a - achievable r - realistic t - time - bound
what are 3 teamwork theories
Cog
Belbin
Tuckman
give three examples of team roles proposed by belbin
plant
team-worker
evaluator
what percentage of patient admitted to hospital suffer an adverse event
10 %
what percentage of patients die from an adverse event
1%
what are some core aspects of patient safety in the UK
reporting
fair
learning
which model can be used to analyse accident causation
swiss cheese
what is the johari window
The Johari window is a four windowed model used for receiving feedback and internal reflection.
who suggests the four stages of the team model include storming, norming, forming and mourning
tuck man
what did cog propose
Cog proposed a theory about group dynamics however this theory comprised of five stages. The polite stage, The ‘why we are here’ stage ,The power stage, The co-operation stage, The esprit stage.
what did belbin propose
the roles in a team
how many key roles were suggested by begin in her theory of team roles
9 - but people can occupy more than pone role so teams of three/four can fulfil all 9
what are 3 theories of leadership
trait theory
behaviour theory
contingency theory
how many hats of de bono are there regarding teamwork theory
6
what are the 6 hats of de bono
white questioner, red emotional, black negative, yellow positive, green creative, blue thinking about thinking role.
a considered and cautious approach to problem solving could be described as
rational approach
what is the problem solving approach for going with your gut
intuitive
which is longer - intuitive or spontaneous problem solving approach
spontaneous
what is appreciative inquiry and who described it
Described by David Cooperrider
This is a concept, which is about building on strengths often linked to what went well in the past and how it can be used in the future.
which hat is the questioner role which analyses facts of the proposed problem
white
which hat expects the person to generate the creative alternative ideas
green - creative individual
which hat commonly challenges ideas and tries to see what might not work
black hat - looks at the negative aspects of the project
which hat is described as the facilitator - attempting to control the discussions
blue hat - takes a meta analysis style approach
which role is very optimistic about the project in de bonos hats
yellow hat
which hat is the most sensate in the group and will think of their own and others emotions
red
