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ITILv4 Foundations > Practices Multiple Choice > Flashcards

Practices Multiple Choice Flashcards

1
Q

The practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.

  1. Architecture management
  2. Infrastructure and platform management
  3. Service configuration management
  4. Relationship management
A

architecture management practice

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2
Q

The practice of ensuring that services deliver agreed levels of availability to meet the needs of customers and users.

  1. Capacity and performance management
  2. Service design
  3. Availability management
  4. Service level management
A

availability management practice

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3
Q

The practice of analysing a business or some element of a business, defining its needs and recommending solutions to address these needs and/or solve a business problem, and create value for stakeholders.

  1. Infrasture and platform management
  2. Business analysis
  3. Strategy management
  4. Service Design
A

business analysis practice

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4
Q

The practice of ensuring that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way.

  1. Service level management
  2. Service validation and testing
  3. Capacity and performance management
  4. Measurement and reporting
A

capacity and performance management practice

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5
Q

The practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes.

  1. Release management
  2. Change enablement
  3. Service continuity management
  4. Deployment management
A

change enablement practice

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6
Q

The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

  1. Continual improvement
  2. Change enablement
  3. Continual improvement
  4. Release management
A

continual improvement practice

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7
Q

The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.

  1. Change enablement
  2. IT asset management
  3. Service configuration management
  4. Deployment management
A

deployment management practice

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8
Q

The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.

  1. Incident management
  2. Monitoring and event management
  3. Service desk
  4. Risk management
A

incident management

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9
Q

The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information.

  1. Knowledge management
  2. Information security management practice
  3. Risk management
  4. Availability management
A

information security management practice

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10
Q

The practice of overseeing the infrastructure and platforms used by an organization. This enables the monitoring of technology solutions available, including solutions from third parties.

  1. Portfolio management
  2. Service catalogue management
  3. Infrastructure and platform management
  4. Availability management
A

infrastructure and platform management practice

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11
Q

The practice of planning and managing the full lifecycle of all IT assets.

  1. Information security management
  2. IT asset management
  3. Release management
  4. Change enablement
A

IT asset management practice​

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12
Q

The practice of maintaining and improving the effective, efficient, and convenient use of information and knowledge across an organization.

  1. Knowledge management
  2. Continual improvement
  3. IT asset management
  4. Information security management
A

knowledge management practice

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13
Q

The practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.

  1. Change enablement
  2. Monitoring and event management
  3. Software development and management
  4. Service level management
A

monitoring and event management practice

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14
Q

The practice of ensuring that changes in an organization are smoothly and successfully implemented and that lasting benefits are achieved by managing the human aspects of the changes.

  1. Change enablement
  2. Continual improvement
  3. Organizational change management
  4. Deployment management
A

organizational change management practice

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15
Q

The practice of ensuring that an organization has the right mix of programmes, projects, products, and services to execute its strategy within its funding and resource constraints.

  1. Service configuration management
  2. Software development and management
  3. Service catelogue management
  4. Portfolio management
A

portfolio management practice

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16
Q

The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.

  1. Problem management
  2. Incident management
  3. Risk management
  4. Monitoring and event management
A

problem management practice

17
Q

The practice of ensuring that all an organization’s projects are successfully delivered.

  1. Deployment management
  2. Service validation and testing
  3. Change enablement
  4. Project management
A

project management practice

18
Q

The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.

  1. Supplier management
  2. Relationship management
  3. Workforce and talent management
  4. Organizational change management
A

relationship management practice

19
Q

The practice of making new and changed services and features available for use.

  1. Change enablement
  2. Service continuity management
  3. Availability management
  4. Release management
A

release management practice​

20
Q

The practice of ensuring that an organization understands and effectively handles risks.

  1. Incident management
  2. Problem management
  3. Risk management
  4. Service continuity management
A

risk management practice

21
Q

The practice of providing a single source of consistent information on all services and service offerings, and ensuring that it is available to the relevant audience.

  1. Incident Management
  2. Service catalogue Management
  3. Release Management
  4. Deployment Management
A

service catalogue management practice

22
Q

The practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed.

  1. Service Configuration Management
  2. Availability Management
  3. Service Continuity Management
  4. Release Management
A

service configuration management practice

23
Q

The practice of ensuring that service availability and performance are maintained at a sufficient level in case of a disaster.

  1. Monitoring and Event Management
  2. Incident Management
  3. Service Continuity Management
  4. Knowledge Management
A

service continuity management practice

24
Q

The practice of designing products and services that are fit for purpose, fit for use, and that can be delivered by the organization and its ecosystem.

  1. Software Development and Management
  2. Service Catalogue Management
  3. Continual Improvement Management
  4. Service Design
A

service design practice

25
Q

The practice of capturing demand for incident resolution and service requests.

  1. Service Desk
  2. Problem Management
  3. Incident Management
  4. Service Continuity Management
A

service desk practice

26
Q

The practice of supporting an organization’s strategies and plans for service management by ensuring that the organization’s financial resources and investments are being used effectively.

  1. Portfolio Management
  2. Service Configuration Management
  3. Service Financial Management
  4. Strategy Management
A

service financial management practice

27
Q

The practice of setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets.

  1. Business Analysis
  2. Service Level Management
  3. Service Design
  4. Service Request Management
A

service level management practice

28
Q

The practice of supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.

  1. Sevice Desk
  2. Incdident Management
  3. Monitoring and Event Management
  4. Service Request Management
A

service request management practice

29
Q

The practice of ensuring that new or changed products and services meet defined requirements.

  1. Service Validation and Testing
  2. Deployment Management
  3. Software Development and Management
  4. Portfolio Management
A

service validation and testing practice

30
Q

The practice of ensuring that applications meet stakeholder needs in terms of functionality, reliability, maintainability, compliance, and auditability.

  1. Service Design
  2. Service Validation and Testing
  3. Software Development and Management
  4. Deployment Management
A

software development and management practice

31
Q

The practice of formulating the goals of an organization and adopting the courses of action and allocation of resources necessary for achieving those goals.

  1. Strategy Management
  2. Release Management
  3. Continual Improvement
  4. Business Analysis
A

strategy management practice

32
Q

The practice of ensuring that an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services.

  1. Relationship Management
  2. Availability Management
  3. Service Level Management
  4. Supplier Managment
A

supplier management practice

33
Q

The practice of ensuring that an organization has the right people with the appropriate skills and knowledge and in the correct roles to support its business objectives.

  1. Capacity and Performance Management
  2. Workforce and Talent Management
  3. Business Analysis
  4. Infrastructure and Platform Management
A

workforce and talent management practice

ITILv4 Foundations (6 decks)

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