Practices Flashcards
Architecture Management Practice
The practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.
Service Financial Management Practice
The purpose of the service financial management practice is to support the organization’s strategies and plans for service management by ensuring that the organization’s financial resources and investments are being used effectively.
Strategy Management Practice
The purpose of the strategy management practice is to formulate the goals of the organization and adopt the courses of action and allocation of resources necessary for achieving those goals.
Supplier Management
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure.
Workforce and Talent Management Practice
The purpose of the workforce and talent management practice is to ensure that the organization has the right people with the appropriate skills and knowledge and in the correct roles to support its business objectives. The practice covers a broad set of activities focused on successfully engaging with the organization’s employees and people resources, including planning, recruitment, onboarding, learning and development, performance measurement, and succession planning.
Availability Management Practice
The purpose of the availability management practice is to ensure that services deliver agreed levels of availability to meet the needs of customers and users.
Business Analysis Practice
The purpose of the business analysis practice is to analyse a business or some element of it, define its associated needs, and recommend solutions to address these needs and/or solve a business problem, which must facilitate value creation for stakeholders. Business analysis enables an organization to communicate its needs in a meaningful way, express the rationale for change, and design and describe solutions that enable value creation in alignment with the organization’s objectives.
Capacity and Performance Management Practice
The purpose of the capacity and performance management practice is to ensure that services achieve agreed and expected performance, satisfying current and future demand in a cost-effective way.
Change Enablement Practice
The purpose of the change enablement practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Incident Management Practice
The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
IT asset management
The purpose of the IT asset management practice is to plan and manage the full lifecycle of all IT assets, to help the organization:
- maximize value
- control costs
- manage risks
- support decision-making about purchase, re-use, retirement, and disposal of assets
- meet regulatory and contractual requirements.
Monitoring and event management practice
The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events.
Problem management practice
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Release management practice
The purpose of the release management practice is to make new and changed services and features available for use.
Service catalogue management practice
The purpose of the service catalogue management practice is to provide a single source of consistent information on all services and service offerings, and to ensure that it is available to the relevant audience.
