Practice Tests Flashcards by Taiz Araujo

Which of the following actions should the medical administrative assistant take when closing the office?

A. Activate the security system.
B. File charts that were used that day.
C. Turn off the answering machine.
D. Follow up on refill requests.

Activate the security system.

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When preparing a claim, a medical administrative assistant should use which of the following formats when entering a date of birth?

A. DDMMY
B. MMDDYY
C. MMDDYYYY
D. DDMMYYYY

MMDDYYYY

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Which of the following parties owns a patient’s physical medical record?

A. The government
B. The insurance carrier
C. The patient
D. The provider

The provider

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When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the medical administrative assistant take?

A. Collect the coinsurance for the procedure.
B. Have the provider call the hospital and give orders for the test.
C. Advise the patient to obtain preauthorization.
D. Schedule the test with the hospital.

Schedule the test with the hospital.

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An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter?

A. Certified Mail
B. First-Class Mail
C. Priority Mail
D. Standard Mail

Certified Mail

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Which of the following medical terms refers to the removal of all or part of an organ or tissue?

A. Lymphadenectomy
B. Episiotomy
C. Colostomy
D. Thoracotomy

Lymphadenectomy

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Which of the following is the party who is financially responsible for payment?

A. Beneficiary
B. Adjudicator
C. Fiscal agent
D. Guarantor

Guarantor

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A provider’s office receives a remittance advice showing a denial code. The medical administrative assistant creates a formal written request for review of the rejected claim. The assistant should use which of the following formats?

A. Tracer
B. Explanation of benefits (EOB)
C. Claim appeal
D. Advance Beneficiary Notice (ABN)

Claim appeal

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A medical administrative assistant is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should the assistant take?

A. Move the patient to a quiet location.
B. Ask the patient to turn her hearing aid up.
C. Sit side-by-side with the patient while speaking.
D. Speak in a loud voice.

Move the patient to a quiet location.

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A medical administrative assistant is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who of the following signed the release form?

A. A parent
B. The minor
C. The attending provider
D. The legal custodian

The legal custodian

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A medical administrative assistant instructs a patient to arrive on Monday at 9:00 a.m. for cast removal because the provider is only available on Monday mornings for that procedure. Which of the following methods of scheduling is the assistant using?

A. Open hours
B. Wave
C. Double-booking
D. Clustering

Clustering

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Which of the following terms indicates the improper release of PHI?

A. Libel
B. Felony
C. Breach of contract
D. Breach of confidentiality

Breach of confidentiality

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A new patient provides a medical administrative assistant with her parent’s Medicare card. The patient states that she is a dependent and is eligible to use the card. Which of the following actions should the assistant take?

A. Accept the Medicare card because the patient is related to the beneficiary.
B. Contact Medicare to see if the patient is a covered dependent.
C. Explain to the patient that Medicare does not cover dependents.
D. Include the parent’s name on the superbill.

Explain to the patient that Medicare does not cover dependents.

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A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG?

A. Tachypnea
B. Bradypnea
C. Bradycardia
D. Tachycardia

Tachycardia

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A medical administrative assistant is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use?

A. Dear Mr. Goodwin:
B. Dear Mr. Mark Smith M.D.,
C. RE: JANE HUDLEY
D. Dear Dennis,

Dear Mr. Goodwin:

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A patient has a diagnosis of hypertension. Which of the following describes hypertension?

A. Low blood glucose
B. Low blood pressure
C. High blood glucose
D. High blood pressure

High blood pressure

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Obtaining vital signs against a patient’s will is an example of which of the following offences?

A. Assault
B. Battery
C. Negligence
D. Fraud

Battery

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Which of the following is a step in the annotation process?

A. Rewriting text
B. Paraphrasing text
C. Highlighting text
D. Deleting text

Highlighting text

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A medical administrative assistant is providing a patient with instructions about an upcoming mammogram. Which of the
following actions should the assistant take to ensure patient understanding?

A. Send the patient an electronic appointment reminder.
B. Provide the patient with written instructions.
C. Remind the patient to bring insurance information.
D. Ask the patient to restate the instructions.

Ask the patient to restate the instructions.

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Which of the following is an appropriate use of a tickler file?

A. To inform the provider about current updates
B. To remind staff of date-specific tasks
C. To document staff disciplinary actions
D. To train new employees

To remind staff of date-specific tasks

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When creating a reception area for a pediatric clinic, which of the following items should the medical administrative assistant include?

A. Accessible coffee and tea
B. Artificial plants and floral arrangements for aesthetics
C. Stuffed animals and small building blocks
D. Scented candles to mask odors

Artificial plants and floral arrangements for aesthetics

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Who is responsible for obtaining preauthorization for inpatient hospitalization?

A. The patient
B. The admitting facility
C. The plan administrator
D. The provider performing the procedure

The provider performing the procedure

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Before adding medical records to a patient’s chart, the medical administrative assistant should take which of the following actions?

A. File the records by chronological date.
B. Photocopy the records for the provider to review and sign.
C. Ensure the provider has initialed reports.
D. Note in the report that the patient was notified of the results.

Ensure the provider has initialed reports.

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A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. Which of the following parts of Medicare covers the patient?

A. Part A
B. Part B
C. Part C
D. Part D

Part C

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Which of the following is the purpose of an encounter form? A. To save time and improve accuracy in data entry B. To establish financial responsibility C. To update the status of a workers' compensation case D. To verify patient demographics

To save time and improve accuracy in data entry

Which of the following is the best way for a medical administrative assistant to greet an established patient who is entering the physician's office for an appointment? A. "Hello. B. "Your name, please?" C. "Good afternoon, Mrs. Johnson." D. "You must be the 9:30 appointment. Please have a seat, and someone will call for you shortly."

“Good afternoon, Mrs. Johnson."

Which of the following forms is used to submit health insurance claims for inpatient services in a facility or hospital? A. CMS-1500 B. UB-04 C. DE 2501 D. CMS-1490S

UB-04

Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? A. Double-booking B. Clustering C. Open hours D. Wave

Wave

Which of the following is the primary reason for a medical administrative assistant to document no-shows and cancellations with less than 24 hr notice? A. To ensure accurate billing for missed appointments B. To expedite insurance claims C. To maintain scheduling integrity D. To update patient records

To maintain scheduling integrity

For which of the following tasks should a medical administrative assistant use Microsoft Access? A. Encrypting documents B. Creating a database C. Scheduling a meeting D. Creating a spreadsheet

Creating a database

Which of the following is the amount the medical administrative assistant should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split? A. $20 B. $72 C. $80 D. $288

$72

A patient who has Medicare and had an annual wellness visit (AWV) 10 months ago calls to schedule their next one within the week. Which of the following actions is appropriate for the medical administrative assistant to take? A. Explain that the AWV cannot be scheduled for another 2 months B. Schedule the AMW within the week C. Record the appointment as an office visit rather than as a AWV. D. Submit a preauthorization form to Medicare before scheduling the AWV.

Explain that the AWV cannot be scheduled for another 2 months

Which of the following is the appropriate procedure for a medical administrative assistant when handling a rejected health insurance claim? A. Downcode the claim to ensure payment. B. Resubmit the claim with new diagnostic and procedure codes. C. Verify coding compliance and resubmit the claim for adjudication. D. Update the claim with an alternate date of service.

Verify coding compliance and resubmit the claim for adjudication.

Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? A. CMS-1500 claim form B. Procedure consent form C. Advance Beneficiary Notice (ABN) D. Medicare Summary Notice (MSN)

Advance Beneficiary Notice (ABN)

Which of the following is the most effective way for a medical administrative assistant to reduce the number of no-show appointments? A. Send a text message 1 to 2 days before a scheduled appointment. B. Send a text message 1 week before a scheduled appointment. C. Call patients 1 to 2 days before a scheduled appointment. D. Call patients 1 week before a scheduled appointment.

Call patients 1 to 2 days before a scheduled appointment.

A medical administrative assistant is scheduling a patient for a procedure. Which of the following actions should the assistant take first? A. Provide test preparation instructions. B. Ensure that a signed consent form is filed in the patient's chart. C. Verify the patient's insurance. D. Obtain a written prescription from the provider.

Obtain a written prescription from the provider.

Which of the following documents must a medical administrative assistant provide for a patient to submit for reimbursement? A. Patient registration form B. Claims register C. Remittance advice D. Encounter form

Encounter form

Prior to an invasive procedure, a patient asks a medical administrative assistant about other options that are available. Which of the following actions should the assistant take? A. Inform the patient of commonly used alternatives B. Advise the patient to ask the provider about alternatives C. Seek out a clinical medical assistant to explain alternatives. D. Provide the patient with alternate providers' telephone numbers.

Advise the patient to ask the provider about alternatives

When a medical administrative assistant communicates information that contains PHI, which of the following means is appropriate? A. Letter B. Text message C. Email D. Voicemail message

Letter

When reviewing laboratory results, a medical administrative assistant should take which of the following actions after pulling the patient's chart and flagging abnormal results? A. Place the results on the clinical medical assistant's desk for review. B. Contact the patient to schedule an appointment. C. Place the results on the provider's desk for review. D. File the patient's chart for review at the next appointment.

Place the results on the provider's desk for review.

A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following? A. Deductible B. Copayment C. Allowed amount D. Coinsurance

Deductible

An older adult patient presents to a physician's office with his adult daughter to clarify when to take his new medication. Which of the following actions should the medical administrative assistant take? A. Advise the daughter to administer the medication as written on the prescription label until the physician can be reached. B. Advise the daughter and patient that the physician will speak to them about the prescription. C. Advise the daughter that the prescription can only be discussed with the patient. D. Advise the daughter to contact the patient's pharmacy to clarify the prescription.

Advise the daughter and patient that the physician will speak to them about the prescription.

Which of the following prefixes means "muscle"? A. Mal- B. My- C. Para- D. Hemi-

My-

Which of the following is a disease-causing organism? A. Fomite B. Pathogen C. Infection D. Carrier

Pathogen

Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature? A. Attorney B. Health care employee C. Non-affiliated individual D. Family member

Non-affiliated individual

Based on HIPAA guidelines, a medical administrative assistant should take which of the following safeguards when leaving a workstation? A. Lock the computer. B. Exit the program. C. Turn off the computer monitor. D. Minimize open programs.

Lock the computer.

Which of the following allows employees access to information regarding workplace safety? A. Exposure control B. Universal precautions C. Right-to-know law D. Hazardous Communication Standard

Right-to-know law

For medical billing purposes, which of the following is good practice when updating information from established patients? A. Provide the patient with a new information form at each visit. B. Ask the patient to update information every 2 years. C. Monitor patient records eligible for archiving. D. Request verification of current patient information at each visit.

Request verification of current patient information at each visit.

A medical administrative assistant is asked to schedule a CXR for a patient. The assistant should make an appointment for which of the following? A. An x-ray of the carpals B. An x-ray of the chest C. An x-ray of the cranium D. An x-ray of the coccyx

An x-ray of the chest

Which of the following is required to establish medical necessity on the patient encounter form? A. Diagnosis code B. Insurance carrier's identification number C. PI number D. POS code

Diagnosis code

Which of the following describes stream scheduling? A. The provider sees patients according to medical necessity. B. The provider sees patients in the order they arrive C. Three patients are scheduled for 0900. D. A patient's appointment is from 0900 to 0915.

A patient's appointment is from 0900 to 0915.

Which of the following telephone calls should the medical administrative assistant route directly to the provider? A. A health insurance carrier requests a patient's medical notes. B. A provider from another office needs to discuss a patient's case. C. Workers' compensation needs a return-to-work date for a patient. D. An attorney calls to discuss a patient's case.

A provider from another office needs to discuss a patient's case.

A collected specimen needs to be sent to an outside laboratory. Which of the following actions is within the scope of practice of a medical administrative assistant? A. Match the specimen to the demographics on the patient's chart. B. Process the requisition for shipment C. Prepare the specimen for secure transport. D. Ensure proper storage of the specimen prior to shipment.

Process the requisition for shipment

A patient's chart indicates the need for PT as a result of a strained muscle. The medical administrative assistant should recognize the abbreviation PT as which of the following? A. Prothrombin time B. Patient temperature C. Physical therapy D. Puncture tear

Physical therapy

Which of the following actions is appropriate for a medical administrative assistant to take when providing preoperative instructions to a patient who is anxious? A. Assure the patient that he will be okay. B. Allow extra time to reinforce the instruction C. Involve family members if the patient failed to tell them of the procedure. D. Hand the instructions to the patient and ask if the patient has any questions.

Allow extra time to reinforce the instruction

Several patients cancel their appointments for the day. Which of the following is the first action for the medical administrative assistant to take? A. Call the last patient of the day to see if he can come in earlier. B. Contact patients who are on the waiting list. C. Bill the patients for the missed appointments. D. Document patients as no-shows.

Contact patients who are on the waiting list.

Which of the following colors indicates a biohazardous waste container? A. Black B. Purple C. Red D. Blue

Red

Which of the following describes a difference between Medicare and Medicaid? A. Medicare serves medically needy patients, and Medicaid serves patients who are older than 65 years of age. B. Medicare patients do not pay monthly premiums, but Medicaid patients do pay premiums. C. Medicare is funded by the federal government, but Medicaid is funded by both state and federal governments. D. Medicare is a health cost assistance program, and Medicaid provides insurance coverage.

Medicare is funded by the federal government, but Medicaid is funded by both state and federal governments.

A medical administrative assistant in a multi-specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with which of the following providers? A. Neurologist B. Cardiologist C. Pathologist D. Pulmonologist

Cardiologist

Which of the following letter styles is most efficient? A. Block B. Standard C. Modified block indented D. Simplified

Block

Which of the following prefixes means "masculine"? A. Andr- B. Myel- C. Mast- D. Anti-

Andr-

To which of the following departments should a patient go for a WBC count? A. Nuclear medicine B. Radiology C. Laboratory D. Orthopedic department

Laboratory

Which of the following types of referrals is used in an emergent situation? A. Regular B. Urgent C. Stat D. Self

Stat

Which of the following must be provided to a patient on a first visit, as required by HIPAA? A. An authorization form B. Notice of Privacy Practices C. A consent form D. Patient's Bill of Rights

Notice of Privacy Practices

Which of the following abbreviations is a type of insurance plan? A. POS B. COB C. DME D. OIG

POS (point of service is an open HMO)

A provider is running 30 min behind schedule because of an early morning emergency. Which of the following actions should the medical administrative assistant take to maintain effective scheduling in the office? A. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule. B. Call afternoon patients and tell them there was an unexpected delay in the schedule and their appointments will be postponed. C. Cancel afternoon appointments and reschedule for first available openings. D. Tell waiting patients an emergency has caused a delay in the schedule and that their appointments have been rescheduled.

Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait or reschedule.

Which of the following office procedures is OUTSIDE the scope of practice of a medical administrative assistant? A. Signing for a shipment of personal protective equipment (PPE) B. Distributing petty cash for out-of-pocket expenses C. Signing for a court-ordered subpoena issued for the office D. Distributing intra-office mail to team members

Signing for a court-ordered subpoena issued for the office

A patient is seeking a second opinion for an upcoming surgical procedure and has a referral from a provider. When the patient calls to schedule an appointment, which of the following actions should the medical administrative assistant take to assist in this process? A. Schedule the appointment following a 2-day waiting period. B. Verify that the patient's insurance is accepted by the provider. C. Instruct the patient to obtain preauthorization for the referral. D. Call the referring provider to confirm the referral.

Verify that the patient's insurance is accepted by the provider.

Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. Which of the following best describes this fee? A. Coinsurance B. Deductible C. Copayment D. Allowed charge

Coinsurance

A patient who has Cohn's disease should be scheduled with which of the following specialists? A. Endocrinologist B. Gastroenterologist C. Pulmonologist D. Neurologist

Gastroenterologist

According to the Affordable Care Act (ACA) of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare? A. 30 days B. 6 months C. 12 months D. 32 months

12 months

Which of the following oversees workplace safety? A. OSHA B. JC C. CLIA D. DOL

OSHA

After deactivating the security system, which of the following actions should a medical administrative assistant take next when opening the office in the morning? A. Access the answering service. B. Restock the exam rooms. C. Print the appointment schedule for the day. D. Ensure petty cash is available

Access the answering service.

Which of the following indicates a patient is aware of the medical necessity, the risks, and the benefits of a procedure? A. Informed consent B. Mandatory report C. Implied consent D. Advance directives

Informed consent

Which of the following word roots means "abdominal wall"? A. Gastr/o B. Myel/o C. Aden/o D. Lapar/o

Lapar/o

A provider asks a medical administrative assistant to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which of the following? A. Cholecystography B. Cholecystogram C. Cholecystitis D. Cholecystectomy

Cholecystectomy

A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following sections of the Patient's Bill of Rights is the patient exercising? A. Confidentiality of Health Information B. Respect and Nondiscrimination C. Complaints and Appeals D. Consumer Responsibilities

Confidentiality of Health Information

Which of the following should a medical administrative assistant consult to find the proper method of scheduling an appointment for a particular office? A. Practice policy manual B. The Official Guide for Coding and Reporting (OGCR) C. A medical administrative assistant textbook D. The AMA's Current Procedural Terminology (CPT) manual

Practice policy manual

Which of the following items is appropriate to purchase with petty cash? A. Postage owed for an equipment delivery B. Five boxes of computer paper C. $75 gift card for Employee of the Quarter D. Provider's cell phone payment

Postage owed for an equipment delivery

Which of the following actions is required by a patient when requesting a copy of his medical record? A. Call the physician's office to verify his identity B. Provide a signed HIPAA privacy notice C. Complete a Record Release Authorization. D. Submit a provider request form

Complete a Record Release Authorization.

A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient? A. "This procedure is used to test how your heart functions." B. "This procedure records your brain's electrical activity." C. "This procedure records your lung function." D. "This procedure is used to assess your electrolyte levels."

“This procedure records your brain's electrical activity."

A provider refers a patient to a specialist for carcinoma. The medical administrative assistant should schedule an appointment with which of the following specialists? A. Endocrinologist B. Gastroenterologist C. Pulmonologist D. Oncologist

Oncologist

A patient wants to update his medical record to include medication sensitivity information that he had failed to provide. Which of the following actions should the medical administrative assistant take? A. Submit the information to the provider to review. B. Make a new entry to update the previous information. C. Give the information to clinical personnel to update. D. Ask the patient to sign a new consent form.

Make a new entry to update the previous information.

Which of the following is a medical administrative assistant's function in the audit process? A. Initiating the audit B. Maintaining day sheets C. Making documentation corrections D. Changing codes on claims

Maintaining day sheets

A patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented? A. CO B. FH C. PH D. Dx

Which of the following actions should a medical administrative assistant take if a patient has an existing workers' compensation case? A. Obtain the carrier case number. B. Provide a statement for any payments collected C. Contact the patient's health insurance. D. Verify the validity of the claim prior to treatment.

Obtain the carrier case number.

A medical administrative assistant should take which of the following actions when documenting a prescription refill? A. Retrieve the patient's medical record and verify the dosage. B. Date and initial the prescription refill in the patient's medical record. C. Call the patient to ensure the prescription refill was picked up from the pharmacy. D. Determine what other medications the patient is taking for possible interactions.

Date and initial the prescription refill in the patient's medical record.

Which of the following information is included in an explanation of benefits (EOB)? A. PI number B. Employer ID C. Remaining deductible D. Claim adjustments

Claim adjustments

A medical administrative assistant should take which of the following actions to be in compliance with OSHA? A. Participate in training concerning infection control. B. Register with the CDC. C. Schedule a hepatitis B immunization. D. Undergo a physical examination.

Participate in training concerning infection control.

A medical administrative assistant receives telephone calls from four patients. Which of the following calls indicates a need for immediate attention? A. A patient who needs to schedule a postoperative follow-up appointment B. A patient who reports difficulty breathing C. A patient who reports blood in stools D. A patient who has symptoms of dermatitis

A patient who reports difficulty breathing

Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery? A. Ensure that the patient has advance directives. B. Review the preoperative teaching. C. Check that presurgery laboratory values are complete. D. Verify the patient's benefits.

Verify the patient's benefits.

Which of the following sections of a patient's progress note contains the reason for the visit? A. PE B. ROS C. CC D. SH

Which of the following is the purpose of a matrix? A. To create flexible waiting time for patients B. To determine patient appointment cancellations C. To differentiate between new and established patients D. To indicate when a provider is unavailable to treat patients

To indicate when a provider is unavailable to treat patients

Which of the following describes the birthday rule? A. The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children. B. The parent whose birth month and year occur earlier holds the primary policy for dependent children. C. The parent whose day of birth occurs later in the calendar year holds the primary policy for dependent children. D. The parent whose birth month and year occur later holds the primary policy for dependent children.

The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children.

A new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the medical administrative assistant take to prevent this scenario? A. Call the patient's insurance carrier to verify his eligibility after he has arrived for the appointment. B. Advise patients to verify coverage with their insurance carrier before coming in for an appointment. C. Verify insurance eligibility prior to scheduling new patients. D. Confirm insurance coverage when submitting a claim.

Verify insurance eligibility prior to scheduling new patients.

When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed? A. Evaluate the continuing education units' value B. Determine the conference enrollment deadline. C. Calculate the expense of the conference. D. Distribute the travel itinerary.

Distribute the travel itinerary.

Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail? A. Open and organize the provider's mail. B. Shred unwanted mail. C. File incoming laboratory results as soon as they afe received. D. Discard duplicate medication samples.

Shred unwanted mail

Which of the following methods organizes patient records in chronological order according to the department that provided the care? A. CHEDDAR B. POMR C. SOAP D. SOMR

SOMR (Source Oriented Medical Record)

At which of the following times should the medical administrative assistant pull a patient's daily chart? A. When the patient calls to make an appointment B. After obtaining the patient's demographic information C. When the patient arrives in the office for the appointment D. The evening before the patient's appointment

The evening before the patient's appointment

Which of the following should a medical administrative assistant explain to new patients prior to an initial visit? A. The procedure to cancel an appointment B. The immunization requirements for the staff C. The staff's continuing education requirements D. The legal procedure for a no-show patient

The procedure to cancel an appointment

Microsoft Excel is an example of which of the following types of programs? A. Database management B. Spreadsheet application C. Word processing D. Graphics application

Spreadsheet application

In which of the following locations should a medical administrative assistant store valued office items, such as checkbooks, prescription pads, and access keys? A. In the receptionist area B. In an off-site facility C. In the manager's office D. In a locked box

In a locked box

Which of the following is a court order to mandate appearance and produce medical records for a trial? A. Subpoena duces tecum B. Deposition C. Order to disclose D. Respondeat superior

Subpoena duces tecum

Which of the following word roots means "swallow"? A. Phalang B. Pharyng C. Phag D. Pod

Phag

Which of the following is the best way for a medical administrative assistant to address collection of copayment? A. "Where should we mail your bill?" B. "How much would you like to pay today?" C. "How would you like to pay today?" D. "When can we expect your payment?"

“How would you like to pay today?"

A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take? A. Route the call to the clinical medical assistant. B. Take a message for the physician. C. Ask the patient to call her pharmacy. D. Try to answer the patient's question.

Take a message for the physician.

Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? A. Workplace violence prevention plan B. Emergency action plan C. Needlestick and sharp injuries report D. Bloodborne pathogens standard

Bloodborne pathogens standard

When creating a retention schedule for patient medical records, a medical administrative assistant should consult which of the following? A. State guidelines B. HIPAA Privacy Rule C. CEJA D. Physicians Desk Reference

State guidelines

After opening a report from a patient's previous provider, which of the following is the medical administrative assistant's next step? A. File the report in the patient's chart. B. Return the report to the provider who supplied it. C. Make a copy of the report to give to the patient. D. Give the report to the patient's current provider for review.

Give the report to the patient's current provider for review.

A patient presents to the provider's office with flu-like symptoms. Which of the following actions should the medical administrative assistant take first? A. Collect the patient copayment for the office visit. B. Move the patient to an isolated location. C. Alert the clinical staff of the patient's condition. D. Verify the patient's insurance information.

Move the patient to an isolated location.

Which of the following medical record filing systems protects patients' privacy and allows for unlimited expansion in a high-volume office? A. Numerical B. Alphabetical C. Subject filing D. Chronological

Numerical

Which of the following is an example of an incidental disclosure? A. Having a sign-in sheet that includes a patient's name and provider B. Disclosing a patient's diagnosis to a family member who is not involved in the patient's care C. Providing a grandparent with test results regarding a minor's prior condition without written authorization D. Supplying a patient's medical documentation to an insurance company

Having a sign-in sheet that includes a patient's name and provider

Which of the following prefixes means “abnormal”? A. Ad- B. Dia- C. Dys- D. Ab-

Dys-

Which of the following should a medical administrative assistant complete if a provider believes Medicare might not cover a procedure? A. Medicare Summary Notice (MSN) B. Remittance advice (RA) C. Advance Beneficiary Notice (ABN) D. Explanation of benefits (EOB)

Advance Beneficiary Notice (ABN)

Which of the following is the abbreviation for an electroencephalogram? A. EKG B. EEG C. ECG D. EBB

EEG

A patient authorizes a third-party payer to reimburse a provider directly by signing which of the following? A. Accept assignment B. Advance Beneficiary Notice (ABN) C. Advance directives D. Assignment of benefits

Assignment of benefits

A patient is afebrile and has rhinorrhea. The medical administrative assistant should understand this as which of the following? A. Nasal congestion but no fever B. Fever and nasal congestion C. Runny nose but no fever D. Fever and runny nose

Runny nose but no fever

Deductible

Which of the following types of insurance plans was developed to provide affordable, comprehensive, prepaid health care to policyholders? A. Health savings account (HSA) B. Point of service (POS) plan C. Preferred provider organization (PPO) D. Health maintenance organization (HMO)

Health maintenance organization (HMO)

A medical administrative assistant should verify a patient's CPT code for which of the following processes? A. Coordination of benefits B. Determining eligibility of services C. Obtaining prior authorization D. Receiving a referral

Obtaining prior authorization

A medical administrative assistant should include which of the following in the compliance plan when training new medical administrative assistants? A. Joint Commission compliance B. HIPAA compliance C. NAHIT compliance D. CLIA compliance

HIPAA compliance

Which of the following parts of Medicare pays for hospitalization? A. Part A B. Part B C. Part C D. Part D

Part A

A provider from another office needs to discuss a patient's case.

The evening before the patient's appointment

Which of the following describes a difference between electronic medical records and paper medical records? A. Electronic medical records are more secure. B. Electronic medical records are more affordable to implement. C. Paper medical records take up less space. D. Paper medical records are easier to update

Electronic medical records are more secure.

To indicate when a provider is unavailable to treat patients

Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail? A. Open and organize the provider's mail. B. Shred unwanted mail. C. File incoming laboratory results as soon as they are received. D. Discard duplicate medication samples.

Shred unwanted mail

Which of the following mail services is most commonly used by medical facilities? A. First-Class Mail B. Media Mail C. Parcel Post D. Second-Class Mail

First-Class Mail

Which of the following information is included in an explanation of benefits (EOB)? A. NPI number B. Employer ID C. Remaining deductible D. Claim adjustments

Claim adjustments

A medical administrative assistant discovers an error in an EMR from a previous patient visit. Which of the following actions should the assistant take? A. Leave the information in the EMR because it is from a past visit. B. Delete the error and add the correct information to the notes. C. Make a new entry in the EMR with the correct information. D. Highlight the error in order for the provider to identify it.

Make a new entry in the EMR with the correct information.

Which of the following greetings by the medical administrative assistant is appropriate when addressing a new patient at the registration desk? A. "Good afternoon, Ms. Smith. Can I make a copy of your insurance card?" B. "Good afternoon, Ms. Smith. How are you doing today?" C. "Please have a seat. Someone will assist you soon." D. "Please sign-in and complete this registration form."

“Good afternoon, Ms. Smith. How are you doing today?"

A schedule is made for patients to have physical examinations on Tuesday afternoons and Thursday mornings. This is an example of which of the following types of scheduling? A. Stream B. Wave C. Cluster D. Open hours

Cluster

Which of the following is an example of stream scheduling? A. Patients who have similar conditions are scheduled at the same time. B. Two or more patients are scheduled at the same time. C. Patients are scheduled for the top of each hour. D. Patients are assigned a specific appointment time.

Patients are assigned a specific appointment time.

Prior to an invasive procedure, a patient asks a medical administrative assistant about other options that are available. Which of the following actions should the assistant take? A. Inform the patient of commonly used alternatives. B. Advise the patient to ask the provider about alternatives. C. Seek out a clinical medical assistant to explain alternatives. D. Provide the patient with alternate providers' telephone numbers.

Advise the patient to ask the provider about alternatives.

After deactivating the security system, which of the following actions should a medical administrative assistant take next when opening the office in the morning? A. Access the answering service B. Restock the exam rooms. C. Print the appointment schedule for the day. D. Ensure petty cash is available.

Access the answering service

When is it appropriate for a medical administrative assistant to release test results to a patient's family member? A. When the family member can give personally identifiable information about the patient B. When the patient signs an informed consent form C. When the family member signs a release form D. When the patient provides a signed release of information that identifies the family member

When the patient provides a signed release of information that identifies the family member

When a medical administrative assistant transmits a medical record, which of the following documents is required? A. Patient referral form B. Health care proxy form C. Provider release of records form D. Release of information authorization form

Release of information authorization form

An established patient calls to cancel an appointment for the following week. Which of the following actions should the medical administrative assistant take? A. Bill the patient for the missed visit B. Keep the original appointment scheduled and use the time for walk-ins. C. Offer the next available appointment to the patient. D. Discuss the reason for canceling the appointment.

Offer the next available appointment to the patient.

Which of the following actions is necessary if a prescribed CPT code is not listed on the preprinted patient encounter form? A. Enter the most common procedural code used in the office. B. Upcode the prescribed procedure and select it on the form. C. Use the code on the patient's previous encounter form D. Manually add the procedure code to the form.

Manually add the procedure code to the form.

A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the medical administrative assistant that she forgot to follow instructions. Which of the following actions is appropriate for the assistant to take? A. Advise the patient to drink plenty of water to dilute the aspirin. B. Inform the patient that the procedure will be canceled. C. Ask the patient if it was a low-dose aspirin. D. Speak with the provider about rescheduling the procedure.

Speak with the provider about rescheduling the procedure.

Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit? A. An encounter form for the next visit B. A copy of the patient's prescriptions C. A financial responsibility form D. An appointment reminder

An appointment reminder

A medical administrative assistant should take which of the following actions to confirm a new patient's first appointment without violating the patient's privacy? A. Send a text message. B. Send the patient an email. C. Speak with the patient on the phone. D. Leave a message with the patient's partner.

Speak with the patient on the phone.

Microsoft Excel is an example of which of the following types of programs? A. Database management B. Spreadsheet application C. Word processing D. Graphics application

Spreadsheet application

A provider leaves town without leaving a contact number and coverage for patients he is treating. He is at risk for being accused of which of the following? A. Neglect B. Abandonment C. Misdemeanor D. Felony

Abandonment

A provider asks a medical administrative assistant to schedule a patient's next appointment for arthrocentesis of the right shoulder. This would be an appointment for which of the following? A. Surgical repair of the right shoulder B. Injection of medicine into the right shoulder joint C. Surgical puncture to remove fluid from the right shoulder joint D. Visual examination of the right shoulder

Surgical puncture to remove fluid from the right shoulder joint

A patient requests a follow-up visit for an unavailable time slot. Which of the following actions is appropriate for the medical administrative assistant to take? A. Allow the patient to come to the office and wait for a possible cancellation. B. Schedule an appointment closest to the requested time slot. C. Delay scheduling the patient and have her call back daily to see if the time slot becomes available. D. Ask the patient to look at the schedule and choose the appointment time from what is available.

Schedule an appointment closest to the requested time slot.

Which of the following is responsible for setting the standards for protection against bloodborne pathogens? A. HIPAA B. AMA C. OSHA D. HHS

OSHA

A provider is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is an appropriate way for the medical administrative assistant to manage the patients? A. Try to reschedule the appointments before the patients leave. B. Have the patients wait until the provider returns. C. Tell the patients they cannot be seen today. D. Have the patients call back to reschedule.

Try to reschedule the appointments before the patients leave.

Which of the following insurance plans provides coverage for patients who are 65 or older and patients who have disabilities? A. Medicaid B. Tricare C. Medicare D. CHAMPVA

Medicare

How often should a medical administrative assistant update the demographics of an established patient? A. At every visit B. Once per year C. When the patient is referred to a specialist D. When preparing the patient's billing statement

At every visit

Informed consent is required in which of the following situations? A. Drawing blood B. Suturing a wound C. Transferring a patient's medical records D. A provider terminating patient care

Suturing a wound

Which of the following items should be sent by Certified Mail? A. Laboratory specimen B. Dismissal letter C. Billing statement D. Prescription medication

Dismissal letter

In addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature? A. Family member B. Lawyer C. Office manager D. Provider

Provider

According to OSHA guidelines, which of the following is the appropriate way to file a complaint with OSHA? A. Inform the office manager. B. Send an email. C. Tell the provider. D. Submit an online form.

Submit an online form

Which of the following is another name for the patient encounter form? A. Invoice B. CMS-1500 C. Superbill D. UB-04

Superbill

Which of the following is an abbreviation for a type of routine blood test? A. CAC B. CBC C. BPC D. KUB

CBC (complete blood count)

Employers are mandated to provide a training program to employees regarding OSHA guidelines within which of the following timeframes? A. Within 1 month of an employee beginning work and monthly thereafter B. Within 1 month of an employee beginning work and quarterly thereafter C. Before an employee begins work and whenever new guidelines are released D. Before an employee begins work and annually thereafter

Before an employee begins work and annually thereafter

A medical administrative assistant creates an invoice for the remaining percentage of an encounter fee after receiving a copayment. This portion is considered to be which of the following? A. Capitation payment B. Coinsurance C. Deductible D. Coordination of benefits

Coinsurance

After scheduling an appointment, a new patient who has insurance coverage asks the medical administrative assistant what the cost of the office visit will be. Which of the following actions by the assistant is appropriate? A. Quote the lowest new patient exam fee to the patient. B. Divert the question to the office manager. C. Tell the patient that insurance will cover the visit. D. Provide an estimate based on allowable amounts.

Provide an estimate based on allowable amounts.

Which of the following greetings by a medical administrative assistant is appropriate when answering the telephone? A. "Hello, cardiology clinic, can you please hold?" B. "Good afternoon. How can I help you?" C. "Hello, cardiology clinic, Mary speaking. May I ask who is calling?" D. "Good afternoon, cardiology clinic, Mary speaking. How may I direct your call?"

Good afternoon, cardiology clinic, Mary speaking. How may I direct your call?"

When performing closing procedures for the day, which of the following must be secured with a lock and key? A. Examination rooms B. Scheduling book C. Banking deposit slip D. Provider's prescription pad

Provider’s prescription pad

Which of the following abbreviations should a medical administrative assistant use to document a patient history of a stroke? A. CHF B. CVA C. MI D. MS

CVA

When greeting a patient at the reception desk, which of the following should the medical administrative assistant obtain? A. Chief complaint B. Current medications C. Insurance information D. Surgical history

Insurance information

A third-party payer is requesting documentation to support billed services. Which of the following is the appropriate document the medical administrative assistant should forward to the third-party payer? A. Notice of Privacy Practices (NPP) B. Disclosure form C. Progress notes D. Patient registration form

Progress notes

Which of the following is an appropriate use of modified-wave scheduling for one provider with 20-min appointments? A. Scheduling two patients at 9:00 a.m. and one patient at 9:20 a.m. B. Scheduling two patients at 9:00 a.m. and two patients at 9:30 a.m. C. Scheduling three patients at 9:00 a.m. and one patient at 9:30 a.m. D. Scheduling three patients at 9:00 a.m. and three patients at 9:40 a.m.

Scheduling two patients at 9:00 a.m. and one patient at 9:20 a.m.

A medical administrative assistant should check a patient's demographic form for accuracy against which of the following? A. Driver’s license B. Medical history form C. Authorization for treatment D. Assignment of benefits

Driver’s license

A medical administrative assistant should use which of the following types of files to remind patients of future appointments or procedures? A. Indirect B. Direct C. Tickler D. Reserved

Tickler

A medical administrative assistant observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this type of action considered? A. Negligence B. Fraud C. Auditing D. Unbundling

Fraud

Which of the following information is necessary to confirm a patient's demographics? A. Diagnosis B. History and physical C. Occupation D. Notice of Privacy Practices (NPP)

Occupation

Which of the following is the most efficient method for a medical administrative assistant to collect payment for services? A. Collect due amounts at the time of the patient's visit. B. Send a monthly statement to the patient. C. Call the patient to establish a payment plan. D. Use an outside collection agency.

Collect due amounts at the time of the patient's visit.

Obtaining vital signs against a patient's will is an example of which of the following offences? A. Assault B. Battery C. Negligence D. Fraud

Battery

A dental office increases the cost of a routine teeth cleaning. The medical administrative assistant should take which of the following actions? A. Update the fee schedule. B. Notify insurance companies to update the allowed amount on their payment schedule. C. Update patients' accounts with the new fee schedule. D. Notify referral sources of the change.

Update the fee schedule

Which of the following forms is required to ensure a clean claim for an established patient? A. Day sheet B. Progress note C. Encounter form D. CMS-1500 claim form

Encounter form

Which of the following suffixes relates to falling or prolapsing? A. -penia B. -plasia C. -ptosis D. -phoria

-ptosis

Which of the following sections of a patient's progress note contains the reason for the visit? A. PE B. ROS C. CC D. SH

Which of the following is the primary purpose of a medical record? A. To collect information for a patient's future use B. To document the encounters between providers and patients C. To keep information for the insurance company to audit D. To serve as a legal document in court

To document the encounters between providers and patients

Cardiologist

A medical administrative assistant is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use? A. Dear Mr. Goodwin: B. Dear Mr. Mark Smith M.D., C. RE: JANE HUDLEY D. Dear Dennis,

Dear Mr. Goodwin:

Using the Bcc option when sending an email message does which of the following? A. Requires the recipient to send a confirmation of receipt B. Records a copy of the message on the sender's hard drive C. Indicates the message has a high priority D. Protects the privacy of each recipient's email address

Protects the privacy of each recipient's email address

Which of the following information should a medical administrative assistant verify on a referral? A. Insurance coverage B. Emergency contact C. Driver's license number D. Financial hardship

Insurance coverage

Which of the following processes is a privacy rule permission to release PHI without written patient authorization? A. Submitting a pre-authorization request for a procedure B. Sending chart notes to an outside provider C. Releasing the medical record to the patient's attorney D. Providing the patient's life insurance company with a list of their diagnosis codes

Submitting a pre-authorization request for a procedure

A patient calls the provider's office reporting chest pain. Which of the following is the most appropriate action for the medical administrative assistant to take? A. Tell the patient to come to the office right away. B. Take a message and page the provider. C. Reference the patient's chart. D. Advise the patient to call emergency services.

Advise the patient to call emergency services.

Which of the following describes the purpose of the general duty clause as outlined by OSHA? A. It requires employers to maintain a workplace free from hazards that might cause serious harm or death. B. It protects the employer from legal action if an OSHA standard is not followed. C. It requires employees to report workplace hazards to their supervisor in a written format. D. It provides guidelines for employees to report potential workplace hazards anonymously.

It requires employers to maintain a workplace free from hazards that might cause serious harm or death.

Certified Mail

A patient refuses to pay his copayment. Which of the following actions should the medical administrative assistant take? A. Offer to waive the fee for the patient. B. Tell the patient to call the insurance carrier. C. Advise the patient that the copayment will be added to the bill. D. Inform the patient that the copayment is due at time of service

Inform the patient that the copayment is due at time of service

When a patient requires a diagnostic procedure, which of the following is required? A. Written order from the provider B. Referral form C. Insurance request form D. Written letter of release from the patient

Written order from the provider

Which of the following word roots means "abdominal wall"? A. Gastr/o B. Myel/o C. Aden/o D. Lapar/o

Lapar/o

Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination? A. Instruct the patient to verify his insurance prior to the visit. B. Verify that the patient understands the coinsurance responsibilities. C. Explain the importance of fasting for 12 hr in the event the provider prescribes a blood draw. D. Inform the patient of the appointment cancellation policy.

Inform the patient of the appointment cancellation policy.

Which of the following is a condition in which a gland located in the neck produces excessive hormones? A. Hypothyroidism B. Hyperthyroidism C. Hypotension D. Hypertension

Hyperthyroidism

All pages of a patient's medical record must include which of the following information? A. Insurance ID number B. Patient address C. Patient name D. Social Security number

Patient name

When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed? A. Evaluate the continuing education units' value. B. Determine the conference enrollment deadline. C. Calculate the expense of the conference. D. Distribute the travel itinerary.

Distribute the travel itinerary.

Which of the following is an example of open hours scheduling? A. Patients arrive at their own convenience. B. Multiple patients are seen at one time. C. Patients who have similar diagnoses are scheduled at the same time. D. Multiple patients are scheduled at the beginning of each hour.

Patients arrive at their own convenience.

Which of the following describes the presence of several large kidney stones? A. Nephrocele B. Glomerulonephritis C. Nephrectomy D. Nephrolithiasis

Nephrolithiasis

Which of the following actions is a medical administrative assistant's priority when pulling daily charts? A. Place the charts in the appropriate examination rooms. B. Review the appointment schedule. C. Review the charts for accuracy. D. Arrange the charts sequentially.

Review the appointment schedule

Which of the following is an appropriate action to take when updating patient demographic information? A. Check that the patient indicated a method of payment. B. Check that the patient signed and dated the patient information form. C. Make sure that the patient's insurance card is on file. D. Make sure that the name of the patient's previous provider if included on the patient information form.

Check that the patient signed and dated the patient information form.

What should the medical administrative assistant use to determine the proper way to dispose of an expired chemical cleaning product? A. SDS B. EOP C. RACE D. CLIA

SDS (Safety Data Sheet)

A medical administrative assistant is composing a business letter. Which of the following signatures illustrates the correct formatting for the provider's name? A. Dr. Mary Smith, M.D B. Mary Smith, M.D C. Dr. Smith D. Mrs. Smith, M.D.

Mary Smith, M.D

Which of the following actions should a medical administrative assistant take to reconcile a bank deposit at the end of the day? A. Make sure the total value of checks and cash equals the deposit slip amounts. B. Copy insurance claim amounts onto the front of the deposit slip. C. Cross-reference payment amounts with the accounts payable ledger. D. Ensure credit card slips are attached to the deposit.

Make sure the total value of checks and cash equals the deposit slip amounts.

Which of the following methods organizes patient records in chronological order according to the department that provided the care? A. CHEDDAR B. POMR C. SOAP D. SOMR

SOMR

Which of the following is an appropriate strategy for scheduling a patient who was late for his two previous appointments? A. Schedule the patient at the same time as another patient. B. Schedule the patient immediately following the lunch hour. C. Schedule the patient for the last appointment of the day. D. Schedule the patient to have 40 min for a 20-min appointment.

Schedule the patient for the last appointment of the day

A medical office stays in compliance by annually updating which of the following parts of the encounter form? A. List of providers at the practice B. Diagnosis codes C. Address of the office D. Providers NPI number

Diagnosis codes

When scheduling an inpatient admission, which of the following steps should a medical administrative assistant take first? A. Schedule the admission with the facility. B. Determine the availability of the provider and the patient. C. Obtain the provider's order. D. Precertify the admission with the insurance company

Obtain the provider's order.

A medical administrative assistant is scheduling an appointment for an established patient who had a kidney transplant and reports an intermittent fever. Which of the following actions should the assistant take? A. Forward the call to a triage nurse. B. Instruct the patient to go to an emergency department. C. Forward the call to the appointment desk. D. Schedule a follow-up visit with a nephrologist.

Forward the call to a triage nurse