Practice Test Flashcards
A process includes standard and gold program levels. When the deadline has passed for gold level cases, the system transfers the case to the manager. Which two configurations would you make to the SLA to support his requirement?
a. Add and advance flow action to the deadline
b. Add a transfer action to the deadline
In an insurance claim application there is a claim case defined. The claim case creates a top-level repair case. Data propagation is configured to copy relevant claim data into the repair case.
What is true with regards to the data propagation feature for subsequent updates to the claim case?
The data propagation feature only propagates data when the repair case is created
As a part of an authorization process, you need to check whether members of a heal care organization are eligible for coverage based on the policy contract terms. Your application uses an activity to perform this evaluation. Which shape would you use to add the activity to the process?
Utility
In which situation is the use of an activity necessary?
Writing a message to a log file
Which requirement is satisfied by configuring a service level agreement?
A transaction review is completed within 24 hours
In a purchase application, you allow customers to create purchase request. Each purchase requires contains a list of line items. Each line item holds the product identifier, quantity, and price.. If a product is not in stock the application creates a purchase order. the purchase order is processed by the purchasing team. Which entities would you model as case types?
A. Purchase Order
B. Purchase request
A new hire process includes a Screen Job Applicant Assignment. The recruiter who has been assigned the task should complete it within 24 hrs. If the assignment is not completed in 24 hrs, the system automatically sends an email notification to the hiring manger. How would you configure the process to ensure that the director receives the email after the goal?
Add an SLA with an escalation action to the assignment.
You need to configure a case type to send a confirmation for change of address requests. The confirmation is sent to customers as an email, text, and letter. Which options ensures that the content of the confirmation is the same for all three correspondence types?
A. Create on correspondence rule containing the confirmation, the circumstance the correspondence rule for each correspondence type.
B. Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference another correspondence rule that contains the confirmation.
You have an approval process assignment to a loan request process. The requirement states that a request can be routed to one or more managers for their approval. The hierarchy of approvals depends upon the total dollar amount of the request. For example, Cost Center Managers approve that are less than USD25000. A request of greater than or equal to USD25000 requires the approval of the cost center manager, corporate Vice President, and Vice President of finance. How would you configure the routing for the approval process assignment?
Configure a cascading approval flow type based on an authority matrix
What are options in an Access Group
A. Work Pool
B. Portal
You are designing a form for an online bookstore to display new arrivals. The form is displayed on laptops and tablets. Pictures of the book covers are displayed in columns. the number of columns changes depending on the screens size. Which layout do you use to display the book cover pictures?
Dynamic Layout
A form allows customers to specify the amount of balance transfer for their credit card. The form contains two fields: one to display the available balance on the customers credit card and one for the user to enter the amount of the balance transfer. You configure a validate rule to verify that the amount of a balance transfer is less than 75% of the available balance on the customers credit card. how do you call the validate rule?
From the flow action where the customers submit the form
You want to provide instructions to the user filling out a form. You are considering using paragraph rules for the instruction. What 3 benefits do paragraph rule provide over standard labels?
A. They are supported in correspondence
B. Support rich text
C. can include images
A hotel reservation application has the following requiremenst: Users must select the destination city from a list of options. The list is filtered based on user entry. As a user types the city name, the list of options narrows. Which UI control allows you to implement this requirement?
AutoComplete
In an airline reservation, users enter departure and return dates and submit for flight search. This is implemented as a flow action. you need to ensure that the return date is later than the departure date. you also need to copy the dates to a search parameter page that is used for flight search.
A. Validate rule
B. Data transform
Which rule can only return a true/false result when evaluating a condition?
When Rule
You have designed a decision tree that you want to unit test. You want to test various input values to ensure that you get the expected results. How would you unit test you decision tree.
Run the decision tree and enter values on the test page.
You have been asked to configure a rule for use in a business process to evaluate multiple property values and return a text value as a result. Which type of rule satisfies this requirement?
Decision tree
What situation would you use a SQL connector?
Update a table in an external database
A data pahe holds the local weather information and has the reload if older than field set to 10 minutes and the data page is created at 11:22. The user performs the following:
11:28 the user refreshes the weather info
11:40 the user refreshes the weather info
At what time is the data page reloaded?
11:40
You need to copy from a data page with customer data to a page used for a credit payment. Most of the properties can be mapped as-is, but the first and last names must be concatenated into a full. Which rule type would you use to copy the content?
Data transform
You have created a series of forms for a vacation booking process. Declarative expressions are used to calculate values such as the cost of the flight, hotel, car rental, and taxes. The last form includes a field that displays the total amount that will be changed on the user’s credit card. How do you configure the calculations so that the total amount is calculated only when he user reaches the last form?
Use the backward chaining option for the total amount expression. Use forward chaining for all the other expressions.
You have been asked to create a sequence of user forms for a travel reservation process. The forms contain fields that require calculations. for which reason do you use a declare expression to calculated values?
To perform the calculation whenever a field is updated
A service request case type has a customergrade property. How do you set the value of the customergrade property to silver when a service case is created?
Configure the pyDefault data transform to set the customerGrade property value.
In an application, three email addresses (work, home and other) can be captured for a customer. You use. email(work) to refer to the work email address. What type of property is used to capture the email addresses?
Value group
ABC corp requires that expenses billable to a client are reviewed by an auditor in the finance department. After the auditor approves the expenses, the client is billed. You create the word party for the auditor as an instance of which class?
Data-party-operator
