Practice test #5 Flashcards
Basic IT literacy
QUESTION NO: 91 When setting up a new workstation, which of the following should be configured during the initial OS setup wizard? A. Additional software B. Date and time settings C. Peripheral devices D. Security software
Answer: B
QUESTION NO: 92 Which of the following is the BEST reason to backup data? A. To ensure data encryption B. To ensure data stability C. To ensure data security D. To ensure data availability
Answer: D
QUESTION NO: 93 Which of the following is a safety feature of cloud-based backups? A. Incremental copy of data B. Local copy of data C. Offsite storage of data D. Full backup of PC data
Answer: C
QUESTION NO: 94
A technician is setting up a computer that was shipped. After everything is plugged in, the
computer will not turn on. Which of the following should the technician do FIRST to identify the
issue?
A.
Check for physical damage on the computer.
B.
Search for a solution on the Internet.
C.
Reference the manufacturer’s documentation.
D.
Ensure the power supply is set at the correct voltage.
Answer: D
QUESTION NO: 95 Ann, a user, wishes to free space in her documents folder. Which of the following is the BEST characteristic to sort by in order to ensure that the most space is freed by deleting the least amount of files? A. Date modified B. File path C. Size D. Extension
Answer: C
QUESTION NO: 96 Where can a user find the latest updates, upgrades, or firmware for an electronic device that the vendor supports? A. Internet search engine B. Internet forum C. Technical community groups D. OEM website
Answer: D
QUESTION NO: 97 When applying ergonomics to a workstation area, which of the following are the MOST important to consider? (Select TWO). A. Proper sitting position B. Amount of time computer will be used C. Clarity of the display D. Proper keyboard and mouse height E. Number of speakers in sound system F. Brightness and contrast of the display
Answer: A,D
QUESTION NO: 98
An RoHS label on hardware indicates which of the following?
A.
The hardware produces EMI when used.
B.
The hardware is certified to be energy efficient.
C.
The hardware provides battery backup for power outages.
D.
The hardware needs to be properly disposed.
Answer: D
QUESTION NO: 99 Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause? A. The monitor power cable is unplugged. B. The video cable has become disconnected. C. The video driver is not installed. D. The operating system has encountered a stop error. E. The screen saver has activated
Answer: B
QUESTION NO: 100
Which of the following will allow a user to move a file from one folder to another using the LEAST
number of steps, while ensuring that the file is removed from its original location?
A.
Open the file from its original location, save it to the new location, and delete it from the original
location.
B.
Cut the file from its original location and paste it to the new location.
C.
Rename the file in its original location to a name that is not already taken in the new location.
D.
Copy the file from its original location and paste it to the new location
Answer: B
QUESTION NO: 101 Which of the following permissions is required to run a .bat file? A. Delete B. Execute C. Write D. Modify
Answer: B
QUESTION NO: 102
After initial OS and application installation on a laptop, an application warns that it will only work 24
more times. Which of the following should be done NEXT?
A.
The application has to be registered to the user.
B.
The application must be upgraded to a 64-bit version.
C.
The application must be activated.
D.
The application needs to be reinstalled.
Answer: C
QUESTION NO: 103
An employee’s new computer came with a free 30-day trial version of antivirus software. The
employee’s company provides enterprise antivirus software from a different vendor. Which of the
following should the employee do in order to use a full version of antivirus software?
A.
Enter the company product key for the antivirus software, enabling the full version.
B.
Uninstall the current version antivirus software and install the company version.
C.
Verify Internet connectivity and run online virus scanning software.
D.
Update the trial antivirus software to the latest version.
Answer: B
QUESTION NO: 104 A user has finished setting up a new computer. Now the operating system requires activation, but the user discovers the computer has no Internet connection. Which of the following should the user do FIRST? A. Contact technical support. B. Reboot the computer. C. Check the Ethernet cable. D. Review manufacturer's website.
Answer: C
QUESTION NO: 105 Which of the following is a feature of a basic power strip? A. Protects against lightning strikes B. Provides multiple outlets for power C. Generates power for devices D. Provides battery backup for devices
Answer: B
QUESTION NO: 106 Which of the following should be performed after a backup has been completed? A. Delete the backup B. Verify the backup C. Save the backup D. Schedule the backup
Answer: B
QUESTION NO: 107 Which of the following is a file on a computer that links to another program or file somewhere else on the same computer? A. Shortcut B. URL C. Attachment D. FTP
Answer: A
QUESTION NO: 108
Which of the following defines why backup verification is important?
A.
To ensure that the backup runs as quickly as possible
B.
To ensure that the backup can be stored indefinitely
C.
To ensure that the backup can be saved to the cloud
D.
To ensure that the backup contains usable data
Answer: D
QUESTION NO: 109
A home computer that has been in operation for more than five years is now suffering from
random shutdowns during the day. The PC is set up in an enclosed cubby built into the home
office desk. Which of the following is MOST likely plaguing the PC?
A.
The PC was switched over to 240v operation mode
B.
Dust accumulation
C.
The PC’s BIOS is severely out-of-date, causing PSU issues
D.
EMI
Answer: B
QUESTION NO: 110
A user installed a new scanner on a desktop personal computer without any documentation. The
scanner powers on, the lamp turns on, and then the unit stops with a failure light lit. Which of the
following should the user do FIRST?
A.
Go to the scanner manufacturer’s website and download the current installation information.
B.
Check the personal computer manufacturer’s support website for information about scanner
installation.
C.
Find a scanner user group website and ask for help.
D.
Update the scanner firmware and drivers, then reinstall the scanner.
Answer: A
QUESTION NO: 111 Which of the following can a user configure on an operating system so that an audible sound is made when an error message is displayed? A. Encryption B. Hot keys C. Accessibility options D. Screen captures
Answer: C
QUESTION NO: 112
A technician is trying to access a user’s files and is unable to open any folder or file. Which of the
following BEST describes the situation?
A.
The folders contain older versions of the files.
B.
The files are corrupted.
C.
The technician needs to change the file attributes.
D.
The technician does not have permissions.
Answer: D
QUESTION NO: 113 A user working on a laptop notices the mouse cursor frequently moves to random locations in a document while typing. Which of the following should the user do FIRST to help resolve this issue? A. Ask tech support for help. B. Reboot the laptop. C. Turn off the touchpad. D. Reconnect the mouse.
Answer: C
QUESTION NO: 114 Which of the following settings will a user configure as part of the initial operating system setup wizard? (Select TWO). A. Backup schedule B. Accessibility options C. Multiple user accounts D. Time zone E. Computer name
Answer: D,E
QUESTION NO: 115 Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause? A. The monitor power cable is unplugged. B. The video cable has become disconnected. C. The video driver is not installed. D. The operating system has encountered a stop error. E. The screen saver has activated
Answer: B
QUESTION NO: 116
After initial OS and application installation on a laptop, an application warns that it will only work 24
more times. Which of the following should be done NEXT?
A.
The application has to be registered to the user.
B.
The application must be upgraded to a 64-bit version.
C.
The application must be activated.
D.
The application needs to be reinstalled.
Answer: C
QUESTION NO: 117 After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician need to adjust to resolve this issue? A. Color depth B. Orientation C. DPI settings D. Resolution
Answer: D
QUESTION NO: 118
An employee’s new computer came with a free 30-day trial version of antivirus software. The
employee’s company provides enterprise antivirus software from a different vendor. Which of the
following should the employee do in order to use a full version of antivirus software?
A.
Enter the company product key for the antivirus software, enabling the full version.
B.
Uninstall the current version antivirus software and install the company version.
C.
Verify Internet connectivity and run online virus scanning software.
D.
Update the trial antivirus software to the latest version
Answer: B
