practice test Flashcards
Pablo was not hired for a patient care position at a nursing home. The hiring manager told him that the patients preferred to be cared for by women. Pablo knows that sex-based discrimination is prohibited by Title VII of the CRA. Which organization should he contact to file a complaint?
-National Labor Relations Board
-Equal Employment Opportunity Commission
-Occupational Safety and Health Administration
-Department of Labor
Equal Employment Opportunity Commission
In which of the following situations would Jamal, a manager at Rite Co., be protected by the Sarbanes-Oxley Act?
-Rite Co. has repeatedly ignored dangerous toxic fumes seeping into the office, and Jamal reports this to OSHA.
-Jamal learns about improper accounting at Rite Co., and he reports it to the IRS.
-Jamal is passed over for promotion because he is black, and he reports this to the EEOC.
-Jamal finds out that the nighttime janitorial staff is being paid less than minimum wage, and he reports it to the DOL
Jamal learns about improper accounting at Rite Co., and he reports it to the IRS.
In the 1950s, CL Werner purchased a pickup truck and began hauling cargo for other companies. By driving long hours and many miles, CL slowly expanded his trucking company one truck at a time. Today, Werner Enterprises, Inc. is among the largest asset-based logistics firms in the United States. CL Werner is an example of a(n)
-Hero.
-Fable.
-Urban legend.
-Myth.
Hero
Harrison is retiring from a local bakery that has been in his family for four generations. Because he does not have an heir to whom he can pass the bakery, he is selling it to a young couple. When they meet to discuss the transfer of the business, what are some things that Harrison should share with the new owners about the success of his business?
-Harrison should share which community events he has already agreed to take part in over the next three years.
-Harrison should share his list of interview questions for hiring new employees.
-Harrison should share the culture of the company through stories, rites, and rituals.
-Harrison should share the organizational chart, as well as a list of local businesses not to partner with.
Harrison should share the culture of the company through stories, rites, and rituals
Sparkle Pop, a soft-drink company, is considering expanding into non-carbonated beverages by introducing a fruit-flavored tea. Prior to making this change, Sparkle Pop conducts a force-field analysis to determine which forces could facilitate a proposed change and which forces could act against it. Which of the following would Sparkle Pop consider a counterthruster?
-In unbiased surveys, college students often say that Pop’s Soda manufactures their favorite soft drinks.
-Sparkle Pop’s Facebook page has over 2 million followers and more than 4.5 million engagements.
-Market research indicates that flavored, bottled teas are increasing in popularity.
-Sparkle Pop has never been able to gain any significant market share outside of the Northwest.
Sparkle Pop has never been able to gain any significant market share outside of the Northwest.
Go Grub’s customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories, but managers are now encouraging them to look for the best solution to the increased level of customer complaints. Go Grub is in the ________ stage of Lewin’s change model.
-refreezing
-changing
-evaluating
-unfreezing
unfreezing
Firms with ________ cultures are usually formalized with consistent processes and control mechanisms that measure efficiency and drive reliability.
-hierarchy
-market
-adhocracy
-clan
hierarchy
Customers often comment on the ________ at Nate’s Wine and Spirits. The employees are engaged, knowledgeable, and friendly to the point that customers describe it as a family-like atmosphere. Their “social glue” is so strong they even do things together outside of work.
-code of ethics
-diversity plan
-organizational culture
-mission statement
organizational culture
Which of the following is NOT a type of compensation?
-base pay
-benefits
-promotions
-incentives
Promotions
Because it is hard to fire employees, ________ is widely held as one of the most important HR practices to do well.
-performance management
-interviewing
-recruiting
-selection
selection
Great Lakes Educational Loan Services uses its mission of “doing what’s right to change lives for the better” to state its espoused values which are defined as
-a narrative based on true events, which emphasize a particular value.
-the explicitly stated values and norms preferred by an organization.
-the values and norms actually exhibited in the organization.
-physical manifestations of organizational culture.
the explicitly stated values and norms preferred by an organization.
The ________ requires employers with more than 50 employees to provide health insurance.
-Consolidated Omnibus Budget Reconciliation Act
-Occupational Safety and Health Act
-Health Insurance Portability and Accountability Act
-Patient Protection and Affordable Care Act
Patient Protection and Affordable Care Act
Connect Academy contracts with states to provide virtual public education. At Connect Academy, the work groups are divided into educators, assessors, recruiters, and business operations. Connect Academy’s structure is best described as
-functional.
-focused.
-hollow.
-geographical.
Functional.
The Hot Topic corporate headquarters is home to ________ that include open plan offices, a sophisticated gym, colorful murals, and many creative touches by employees who are encouraged to personalize their work spaces.
-geographic divisions
-observable artifacts
-a clan culture
-rites and rituals
observable artifacts
Call Connect, a global phone company, utilizes a geographic divisional structure. Which of the following lists of divisions most likely represents Call Connect?
-marketing, infrastructure, IT, human resources
-Africa, Asia, Australia, Europe
-smart devices, cellular data, analog technology
-families, small businesses, corporations
Africa, Asia, Australia, Europe
Employees at the Blue Cat Lodge Marina work part-time during the off-season, mainly performing maintenance on the boats and upgrades to the guest lodges. As summer approaches, the Marina enacts ________ change by increasing employees to full-time hours due to the summer-time tourist season
-radically innovative
-reactive
-innovative
-adaptive
adaptive
Dante is monitoring developments in ________, such as immigration, automation, and globalization, to plan for how they will affect his company.
-inside forces
-innovative change
-adaptive change
-outside forces
outside forces
The benefit of ________ is that complex tasks can be parceled out to specialists, improving productivity, which results in greater efficiency.
-accountability
-vertical hierarchy
-work specialization
-flat organizations
work specialization
Studies exploring nurses’ perceptions about using robots to insert IVs found initial resistance, with some nurses concerned about the cost and potential patient harm of these devices. As part of the ________ stage of change, the nurses’ managers are modeling how to use the robots and demonstrating their high level of accuracy.
-unfreezing
-freezing
-change
-refreezing
Unfreezing
Handy Helpers is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of ________ change.
adaptive
radically innovative
reactive
innovative
Innovative
What is the main difference between a vertical hierarchy of authority and a horizontal specialization?
Horizontal specialization shows the chain of command and vertical hierarchy shows the communication network.
Vertical hierarchy has different people for each task and the horizontal specialization shows the chain of command.
Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.
Vertical hierarchy shows the different jobs and horizontal specialization shows the tasks for each person.
Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.
Sal has been an employee of a large company for over 10 years and recently celebrated his 60th birthday. His boss tells him that he is not going to be interviewed for a promotion because he doesn’t have enough “good years” left in him to warrant the investment in training.
ADEA
Marie and her brother work in construction and perform similar jobs. Her brother makes $25 an hour, while Marie makes $20 an hour.
Equal pay act
Roman is fired from his job because he informed the Securities and Exchange Commission of possible fraud committed by his company’s executives.
Sarbanes-Oxley Act
Russell distributes fliers and coupons for a local restaurant. Although the minimum wage is $7.25 per hour, Russell’s boss only pays him $5.75 per hour.
Fair Minimum Wage Act
Walton’s company will not allow him to receive an extension of health insurance benefits after his termination.
COBRA
Tabitha is the head of a large software company. She refuses to provide health insurance benefits to her employees.
Patient Protection and Affordable Care Act
LaTonya’s father has been diagnosed with a terminal disease. She asks her employer for 12 weeks of unpaid leave to care for her father.
Family and Medical Leave Act
Go Grub’s customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories, but managers are now encouraging them to look for the best solution to the increased level of customer complaints. Go Grub is in the ________ stage of Lewin’s change model.
unfreezing
refreezing
evaluating
changing
unfreezing
To ________, Lance, an HR manager, shares his company’s job openings on social media and online job postings.
-develop an affirmative action program
-perform a job analysis
-recruit from outside the organization
-recruit from inside the organization
recruit from outside the organization
At a local grocery store, Travis, the produce department manager, has eight direct reports in his department, while Rayah, the meat department manager, oversees 12 employees. Which of these statements about span of control is accurate?
ravis’s area of responsibility is more important to organizational culture than Rayah’s.
The grocery store has a very tall structure.
Travis has a wider span of control than Rayah.
Rayah has a wider span of control than Travis.
Rayah has a wider span of control than Travis.
Based on the Management in Action case, Carnival Cruise Lines needs to make changes due to COVID-19. If they need to make changes that are new to Carnival, but not new to the cruise line industry as a whole, what form of change would they be implementing?
innovative
adaptive
radically adaptive
radically innovative
innovative
In addition to the human resource practices at hospitals discussed in the Management in Action case (regarding the nursing profession), what other factors contribute to effective group and social processes?
organizational culture and work behaviors
organizational culture and work attitudes
organizational culture and organizational structure
organizational structure and work attitudes
organizational culture and organizational structure
Leaders should configure their firms’ ________ to support firm strategies
executive compensation, workspaces, and branding
work attitudes, target markets, and performance
indicators
structure, groupthink, and values
culture, structure, and HR practices
culture, structure, and HR practices
How much the top managers support a change and how capable employees are of handling a change are important considerations of
the systems model of change.
innovation strategy.
Lewin’s Change Model.
radical innovation.
the systems model of change
Disney has different divisions for movies, cable television, stores, theme parks, and so on. The Disney theme parks part of the empire alone has divisions spanning restaurants, entertainment, cruises, and hotels. Disney is an example of an organization with ________ divisions.
product
customer
functional
geographic
product
The commercial furniture manufacturer, Office Designs, utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the residential facilities and office divisions. For example, Neveah, a salesperson, reports to the sales manager and the office products manager. Business Designs has a
geographic divisional structure
.
customer divisional structure.
matrix structure.
modular structure.
matrix structure.
Organizations using a matrix structure
utilize teams or workgroups with few lines of authority.
contain multiple overlapping command structures, in which all employees report to three or more managers.
contain two command structures, in which some people report to two bosses.
establish a hierarchy in which employees report to only one supervisor.
contain two command structures, in which some people report to two bosses.
The U.S. federal minimum wage was first established by the
Fair Minimum Wage Act.
Fair Labor Standards Act.
Occupational Safety and Health Act.
Age Discrimination in Employment Act.
Fair Labor Standards Act.
The organizational structure of Sunset Lawncare, a sole proprietorship that uses contract labor, is centered on the owner who makes all the decisions, sets the few rules, and assigns tasks as needed to the workers. Sunset Lawncare’s structure is best described as
hollow.
functional.
horizontal.
simple.
Simple
________ is the notion that people are valuable strategic assets of any organization.
Human resource management
Talent management
HR practice
Strategic human resource management
Strategic human resource management
Circuit Pro, a manufacturer of electrical circuits, wants to decrease the per-unit cost of making its products. Which incentive should Circuit Pro offer to align workers with firm-level strategic objectives?
Employees who work at Circuit Pro for seven years receive an extra week of vacation.
An employee who sells more circuits will earn more commission.
The employee who produces the most circuits in a month will receive stock options.
An employee with a cost-cutting idea will be paid 10% of the first-year savings.
An employee with a cost-cutting idea will be paid 10% of the first-year savings.
During a(n) ________ interview, Marcia asked Iván to tell her about the actions he took to overcome some sort of adversity.
integrity
unstructured
situational
behavioral-description
behavioral-description
