Practice Test #1

Question 1

Tom, a salesman, is trying to print a 3-page report to the network printer located in the Sales department’s office space. He walks over to the printer but doesn’t see the pages in the printer’s output tray. He checks the on-screen display of the printer, but he doesn’t see any errors listed. Tom tries a few more times, but he gets the same results. Frustrated, Tom selects the network printer for the Customer Service department and sends his print job there. He walks over to their offices and finds his 3-page report sitting in that printer’s output tray. Tom asks you to help him solve this printing problem. What action should you take FIRST to help solve Tom’s problem?

a) Ask one of Tom’s coworkers to attempt to print something to the Sales department printer to verify it is working properly
b) Verify that Tom has been sending the document to the correct network printer’s queue
c) Stop and restart the PC’s print spooler service using your administrator account

Question 2

Which of the following is NOT a common voltage of a computer?

a) 6 VDC
b) 5 VDC
c) 3.3 VDC
d) 12 VDC

Question 3

What type of connector is used to connect to a serial port or external modem?

a) F Type
b) DB-9
c) RJ-45
d) LC

Question 4

Which tool is used to connect a cable to the rear of a patch panel or network wall jack?

a) Crimper
b) Cable tester
c) Punchdown tool
d) Cable stripper

Question 5

Which of the following is the third step of the CompTIA troubleshooting methodology?

a) Document findings, actions, and outcomes
b) Test the theory to determine the cause
c) Establish a plan of action to resolve the problem and then implement solution
d) Identify the problem

Question 6

You have been asked by Dion Training to build a network-attached storage (NAS) device that will be used exclusively as a file server for the company’s internal network. Which of the following are most important to install to BEST meet the company’s needs? (Select TWO)

a) FastEthernet NIC
b) 1 TB HDD (5400 RPM)
c) 1 TB SSD
d) RAID 5
e) Gigabit NIC
f) RAID 0

Question 7

Which of the following resources is used by virtual machines to communicate with other virtual machines on the same network but prevents them from communicating with resources on the internet?

a) DNS
b) Virtual internal network
c) Network address translation
d) Virtual external network

Question 8

You are installing a new wireless network in your office building and want to ensure it is secure. Which of the following configurations would create the MOST secure wireless network?

a) WPA2 and AES
b) WPA and MAC filtering
c) WPA2 and RC4
d) WEP and TKIP

Question 9

Which of the following operating systems cannot be installed as a guest inside of a virtual machine on a Windows 10 laptop running Virtual Box?

a) Kali Linux
b) Red Hat Linux
c) Windows 8
d) macOS

Question 10

A customer tried to install a PCIe x8 expansion card into a PCIe x16 slot on the motherboard. While the expansion card fits into the slot without any issues, it does not perform as the customer expected. How fast will a PCIe x8 expansion card run if installed in a PCIe x16 slot?

a) The card will run at x1 speed
b) The card will run at x8 speed
c) The card will run at x4 speed
d) The card will run at x16 speed

Question 11

Which of the following protocols operates over port 3389 by default?

a) POP3
b) RDP
c) Telnet
d) SSH

Question 12

Which of the following devices commonly use an ARM-based processor? (Select TWO)

a) Laptop
b) Smartphone
c) Tablet
d) Desktop

Question 13

Which of the following types of wireless connections requires a pin to be entered as part of the pairing process before it is utilized?

a) NFC
b) Radiofrequency
c) Infrared
d) Bluetooth

Question 14

Which of the following is a public IP address?

a) 169.254.2.1
b) 10.3.2.1
c) 192.168.2.1
d) 8.4.2.1

Question 15

You are working as a customer service technician at a smartphone repair center. A customer calls your help desk and states that the device feels warm to the touch even when not used. You ask them to conduct a visual inspection of the smartphone and describe what they are seeing. The customer says, “The battery appears to be swollen’ and bulging outward beyond its normally rectangular shape.” Which of the following is the BEST statement for you to provide to the customer?

a) “Please conduct a factory reset of your phone since this will eliminate the overheating issue.”
b) “Since the device is still working, you can continue to use your phone until the new one is released in 2 months.”
c) Please place 5 heavy books on top of your smartphone since the weight will help reform the battery into its proper and normal rectangular shape.”
d) “Please do not use the smartphone and bring it to our service center immediately so that we can replace the battery for you.”

Answer 15

d) “Please do not use the smartphone and bring it to our service center immediately so that we can replace the battery for you.”

Question 16

A client states that their computer is experiencing slow performance when reading or writing to the hard drive. You have already verified that it is not a system (software) performance issue, and the system is not overheating. Which of the following would be the BEST action to take in attempting to fix this problem?

a) Upgrade the memory of the system
b) Run disk repair tool
c) Backup the hard drive
d) Clean the cooling fans of the system

Question 17

Dion Training wants to replace any remaining old CRT displays used in the company with a type of screen that produces less voltage and is more energy-efficient. Additionally, the new screen type selected should not contain a backlight. What type of display technology should they select?

a) Plasma
b) LED
c) OLED
d) LCD

Question 18

If you are troubleshooting a S.M.A.R.T error on a customer’s PC, which of the following devices would you be troubleshooting?

a) Hard drive
b) Memory
c) Power supply
d) Processor

Question 19

Which port is used to connect to an IMAP server?

a) 143
b) 110
c) 25
d) 443

Question 20

A customer’s hard drive has crashed and needs to be replaced. When replacing the internal 5400 RPM HDD, which cable should you use?

a) SATA
b) FireWire
c) Lightning
d) USB-C

Question 21

You attempt to log on to a Windows workstation and an error message pops up that says there is a duplicate IP address detected on the network. You restart the workstation and the same error is displayed when you attempt to log in again. Which of the following is MOST likely causing this error message to occur?

a) Both wireless and wired connections are enabled on the workstation
b) A static address has been configured on the workstation
c) You are logged into another workstation at the same time
d) The workstation was recently moved from another location

Question 22

Which type of internet connection allows for high-speed bi-directional data communication over a hybrid fiber-coaxial (HFC) connection?

a) Fiber
b) DSL
c) Satellite
d) Cable

Question 23

What type of cloud service bills consumers based on the actual usage of the service and may charge different prices based on the time of day it was utilized?

a) Rapid elasticity
b) Metered services
c) Measured services
d) Resource pooling

Question 24

You are building a bitcoin mining workstation that will have multiple graphics cards, lots of memory, and an octa-core processor. This computer is expected to generate a lot of heat during its operations. Which of the following solutions would MOST efficiently dissipate all of the heat produced?

a) Liquid cooling system
b) Replace the power supply with a more efficient model
c) Passive heat sink
d) High RPM fans

Question 25

You are working as part of the server team for an online retail store. Due to the upcoming holidays, your boss is worried that the current servers may not be able to handle the increased demand during a big sale. Which of the following cloud computing concepts can quickly allow services to scale upward during busy periods and scale down during slower periods based on the changing user demand?

a) On-demand
b) Metered services
c) Resource pooling
d) Rapid elasticity

Question 26

Which of the following types of connectors are used to terminate a serial cable for an external modem?

a) LC
b) RJ-11
c) DB-9
d) RJ-45

Question 27

A customer complains that their smartphone is hot to the touch when charging and their rubber phone case no longer fits it properly. What should you do?

a) Open the battery meter app to see what is placing a large load on the battery
b) Put the phone under a heavy textbook to reshape the battery
c) Turn off the phone, do not plug into the wall outlet, and replace the battery
d) Let the smartphone cool down for a few hours and try to recharge it again

Question 28

A user wants to print a spreadsheet horizontally on a piece of paper instead of vertically to fit more columns on a single page. What setting should the user enable on the printer for this print job to achieve this result?

a) Orientation
b) Transparency
c) Duplex
d) Collate

Question 29

Susan has a 3-year-old iPad. The iPad used to get 8 hours or more of usage before running out of battery, but now it only lasts 30-60 minutes between charges. Which of the following actions should be taken to repair this device?

a) Turn on airplane mode to reduce battery consumption
b) Install the latest version of iOS
c) Replace the battery
d) Replace the charging port

Question 30

You are installing Windows 2019 on a rack-mounted server and hosting multiple virtual machines within the physical server. You just finished the installation and now want to begin creating and provisioning the virtual machines. Which of the following should you utilize to allow you to create and provision virtual machines?

a) Hypervisor
b) Device manager
c) Disk management
d) Terminal services

Question 31

A customer is complaining that their workstation is beginning to run slowly when many applications are opened simultaneously. Which of the following upgrades would you recommend to solve this problem?

a) Replace their 256 GB SSD with a 1 TB HDD
b) Perform a chkdsk on their SSD
c) Upgrade the system from a 4 GB to 16GB of RAM
d) Replace their 802.11g card with an 802.11ac card

Question 32

Samantha recently purchased a touchscreen laptop to use for her child to do their schoolwork. Her child just came home from school and said that they accidentally dropped their laptop earlier today. Samantha has asked you to troubleshoot the issue. You open up the laptop and turn on the screen. You look over the laptop, and the screen appears to have some spider web cracks in the panel, but you can still fully see the images on the display. You attempt to operate the laptop using the touchscreen and it appears to be fully responsive to your touch. Which of the following components MOST likely needs to be replaced?

a) GPU
b) Inverter
c) LCD panel
d) Digitalizer

Question 33

When using a Type 1 hypervisor virtualized environment, which of the following hardware types is necessary to connect the VMs to the corporate network?

a) Virtual NIC
b) VNC
c) VDI
d) VPN

Question 34

On Tuesday evening, the company just pushed a new Windows 10 security update to all of its workstations. On Wednesday morning, the help desk receives numerous complaints about the network being slower than normal. Previously, the network was baselined at 1 Gbps as each workstation uses a wired CAT 6 connection. Today, a technician ran a speed test and saw the network was only reaching speeds of 100 Mbps. Which of the following is the MOST likely cause of the network slowdown?

a) The incorrect DHCP server configuration is being used
b) The network card drivers were updated last night
c) The network was reconfigured from DHCP to static
d) The incorrect DNS server configuration is being used

Question 35

What type of cable is most commonly used to terminate a serial connection to a modem?

a) RJ-11
b) LC
c) DB-9
d) RJ-45

Question 36

Which type of RAID should be used for a virtualization server that must have the fastest speed and highest redundancy level?

a) RAID 5
b) RAID 1
c) RAID 10
d) RAID 0

Question 37

You have been asked to troubleshoot a digital projector in the home theater in your neighbor’s basement. Your neighbor attempted to replace the projector’s bulb, but after running for a few minutes, a message appears on the screen, and the projector turns itself off again. Based on these symptoms, what are the MOST likely causes of the projector continually turning off after just a few minutes of usage with a new bulb? (Select TWO)

a) The brightness needs to be increased
b) The bulbs life counter needs to be reset
c) The video driver on the media player needs to be updated
d) The cooling fan needs to be cleaned or replaced
e) Incorrect video resolution setting
f) A higher lumen bulb must be installed

Question 38

You are configuring a SOHO network and only denying specific IP addresses from accessing the network while allowing any IP addresses not found on the list. Which of the following should be implemented?

a) Blocklist
b) Allow list
c) Port forwarding
d) MAC filtering

Question 39

Dion Training has a single switch that services every room within its offices. The switch contains 48 ports, but Jason wants to divide the ports based on functional areas, such as web development, instruction support, and administration. Which technology should Jason utilize to divide the physical switch into three logically divided areas?

a) VPN
b) DSL
c) VLAN
d) NAT

Question 40

You have been assigned a trouble ticket for a workstation that is unable to boot. When you arrive at the workstation, you recognize an error message on the screen that reads, “Error loading operating system, BOOTMGR is missing, Press Ctrl+Alt+Del to restart.” Which of the following actions should you take first?

a) Reboot the computer into recovery mode and initiate the disk restoral process
b) Reboot the computer into BIOS to see if the boot order is set to HDD
c) Reboot the computer and allow it to load back into windows
d) Reboot the computer into the Windows 10 repair console and enter “Bootrec /fixmbr” at the command prompt

Question 41

Dion Training has asked you to consult on the installation of their new file server. The current server consists of a RAID 5 array with three 1 TB 7200 RPM hard disk drives. Due to the increased reliance on the new file server, you have been asked to recommend a RAID solution that will help ensure there is no unscheduled downtime, no data loss, and increase speed/performance over the current file server. Based on these requirements, which of the following RAID solutions should you recommend?

a) RAID 5
b) RAID 1
c) RAID 10
d) RAID 0

Question 42

You want to play computer-based video games from anywhere in the world using your laptop or tablet. You heard about a new product called a Shadow PC that is a virtualized Windows 10 Home gaming PC in the cloud. Which of the following best describes this type of service?

a) IaaS
b) DaaS
c) PaaS
d) SaaS

Question 43

An employee’s workstation will operate for a short period of time, but then it unexpectedly shuts down. When you check the workstation, you hear the hum of the cooling fans. What is most likely the issue?

a) Defective NIC card
b) CPU overheated
c) GPU overheated
d) Defective case fan

Question 44

A customer’s computer has a noisy, whining sound coming from it when in use. You opened the case and did not see any dust on the fans. What should you attempt next to eliminate the noise?

a) Clean the fans using a damp cloth
b) Apply compressed air to each of the fans
c) Apply a small amount of oil to the fan’s bearings
d) Replace the fans

Question 45

Which of the following devices should you purchase for a child if you want them to be able to read books and magazines, but you do not want them to be able to surf the web or play games?

a) Laptop
b) Smartphone
c) Tablet
d) E-reader

Answer 45

d) E-reader

Question 46

You are at the grocery store. At the checkout, you place your smartphone near the payment terminal to authorize the charge. Which of the following technologies did you use to make this purchase?

a) Zigbee
b) Smart card
c) NFC
d) KVM

Question 47

John is setting up 100 Windows 10 computers for a new corporate office. He wants to ensure that unauthorized applications are prevented from being installed during the bootup process. What feature should he ensure is enabled?

a) BIOS password required
b) Full disk encryption
c) RAM integrity checking
d) Secure boot

Question 48

Natalie has been asked to install an extra 8 GB of RAM into an employee’s laptop. Which type of module should she select?

a) RAMBUS
b) SODIMM
c) DIMM
d) SDRAM

Question 49

After installation or change has been implemented, which of the following is necessary before closing a change request?

a) End-user acceptance
b) Change Board’s approval
c) Risk analysis
d) Plan for the change

Question 50

You have just installed a new hard disk drive into your computer, but the motherboard does not recognize it within the BIOS/UEFI. You have verified the drive is properly connected to the motherboard and the power supply with the correct cables, but it still is not recognized. Which of the following actions would BEST solve this problem?

a) Format new hard drive as NTFS
b) Configure RAID in the BIOS/UEFI
c) Format the new hard drive as FAT-32
d) Update the firmware of the motherboard

Question 51

Which of the following types of laptop displays would utilize a fluorescent backlight to illuminate the image?

a) OLED
b) Plasma
c) LCD
d) LED

Question 52

You just printed a new sign for your office using thick cardstock paper with your network printer. Unfortunately, when you pick up the cardstock from the laser printer’s output tray, the printed image smears across the paper. Attempting to troubleshoot this problem, you decide to print another sign using regular printer paper and determine that the image does not smear when touched on the regular printer paper. Which of the following would be the NEXT step to perform in your troubleshooting efforts?

a) Replace the toner cartridge in the printer
b) Clean the printer’s transfer roller
c) Change the feed rate of the paper
d) Increase the temperature of the fuser element

Question 53

What type of connector provides power to an internal hard drive from the computer’s power supply using a 4-pin connector?

a) SATA
b) Molex
c) SCSI
d) Thunderbolt

Question 54

Which of the following is a private IP address?

a) 172.20.13.25
b) 4.4.2.2
c) 8.8.88
d) 63.47.234.13